Chisholm Trail has been our pediatrician office since my eldest was a baby (she is 7 now) and we…read morelove them. Specifically, we always see Miranda, who is a nurse practitioner and a complete joy. Talking with her is like catching up with a friend and she somehow seems to calm any anxiety I have without making me feel like a crazy person. Sandra, who is a front office staff member just spent 15 minutes on the phone with me, helping me to schedule multiple well checks as well as get immunization records for all three of my children. She made it so easy and was patient with all of my various requests. I'm not sure why there's negative reviews for limited appointment times. Each and every time I've called for a sick visit, I am nearly always gotten in that very day. Absolutely would recommend them.

Currently shopping for a pediatrician and found out my children are not welcomed because I'm…read morechoosing to have my next baby at home. I had a traumatic birth at a hospital...I've had cancer and had horrible treatment at a hospital. Hence I'm not comfortable to have my next baby at a hospital...unless medically necessary...they don't want to make exceptions...they just want things done their way and only their opinion matters. No consideration for my past that is pushing towards my choice to have a comfortable labor..my future baby is being rejected medical attention only because I fear another traumatic birth at a hospital

We recently moved away from this office/provider due to ongoing concerns. Most recently, my…read moreyoungest's appointment was canceled without notification. When we arrived for our appointment, the language used took no responsibility. They supposedly could still fit us in, but after over an hour of no one entering our room, doctor or otherwise, we left. I have to assume that when they received the fax to transfer medical records, they canceled our appointments that were supposed to be next month because I saw them in the portal just 3 days ago and now they're gone, again with no notification. I've had other issues with the location and staff as well, so the canceled appointment and wait were the final straw.

We are so sad to be relocating and saying goodbye to Glowworm! This office has been so incredibly…read morekind and thorough for my daughter! They are always willing to go the extra mile and have been her doctor since she was one years old and moved to the area.... The Nurses and the doctor are warm and professional. Always willing to assist! This picture pretty much sums it up!

If you're looking for a good pediatrician, make the appointment! We saw Dr Gibson and she was so…read morethorough. She took her time with us and I never felt rushed. She answered all of our questions AND some very helpful information was provided for what to expect for the next couple of months. We haven't had the greatest experience with another office in the past so we were nervous and Dr Gibson exceeded any and all of our expectations. I highly recommend her.

The sweetest staff, they always try to fit us in when they can. I absolutely love this pediatrician…read moreand office for both of my kids.

I'm a first time parent and our son came early by two weeks. This location came as a recommendation…read morefrom a mom FB group. I called to set up my first appointment while still in the hospital and thankful that they were accepting new patients. From the front desk, nurse and Dr.Qian everyone has been really nice. Dr.Qian is very thorough with everything. You can tell he really cares about his patients.

The doctor is kind, but i'm a little more "holistic" than he is. Didn't know much about baby led…read moreweaning and advised us to put oatmeal in a baby bottle for our LO before 6 months. Overall, our care is fine. Where I get frustrated is with the office staff. Not friendly and we have scheduled appointments with them more than once on a particular day for them to call us and tell us our appointment is a different day or that we don't have an appointment scheduled at all. I'm not sure if it's the ladies working the desk or the system that is wonky, but it's frustrating.

I have been going there since I was less than a year old. I recently started a new job and am…read moreunable to take off of work to be seen, therefore I went to the after hours which went great the first time. However, I scheduled another after hours appointment for the same illness that keeps coming back and 10 minutes before my appointment starts they call to cancel my appointment saying I cannot be seen and will need to reschedule for an in hours appointment. They were unable to accommodate me even though I was feeling awful. I had even paid the $55 after hour fee already, which was a hassle to get a refund for. I think it's unacceptable to be treating patients this way who have been seen by the same office for years. This was also after many hours of back and forth conversation on the portal app, which got me no sense of help/relief.

Disclaimer: This experience reflects an interaction with one individual and not the entire…read morefacility. The medical staff has consistently been excellent, and I would confidently recommend Dr. Gonzalez and her team for their quality of care and professionalism. I am writing to share a recent experience that I believe warrants attention. Front desk staff are often the first point of contact for families, and that interaction sets the tone for care. I called Treehouse Pediatrics to schedule an appointment, initially under the impression that they also functioned as an ER. I quickly realized they provide after-hours care only, which I understand was my mistake. However, during the call, I explained that my daughter had been completely fine in the morning and suddenly could not walk, her legs were shaking, she was unable to move, and she was crying. Naturally, this was very concerning. While the staff member initially seemed attentive, her demeanor shifted as I continued providing context. When I mentioned my daughter had ant bites, simply to give as much information as possible, she responded by laughing and repeating "ant bites?" in a dismissive tone. No one expects to be laughed at during a high-stress situation, especially when seeking care for their child. That response felt unprofessional and lacked the empathy expected in a pediatric setting. As a parent of two, I do not seek care lightly, especially in moments of distress. No parent should feel dismissed when advocating for their child's health. Ultimately, we chose to go to the ER and canceled the appointment. I have requested a call back from management and would appreciate the opportunity to discuss this further, including providing a timestamp if the call was recorded. I share this feedback with the hope that additional training and guidance can be provided to ensure all families are met with the compassion and professionalism they deserve.

Been going to North Austin for two years. My daughter had a scheduled appointment today and my…read moreother daughter has a fever and feeling sick. I called to reschedule the appointment because I can't take both my girls in today, she's feeling very sick and it would be just me taking both in. They told me they would charge me today for the missed appointment. If I didn't want to be charged I needed to come in today. If I came in today, they would change the appointment to a sick visit in which case I would still need to be charged. I asked if they would charge no matter what today, and the front office person said "I guess". This is what is wrong with medical offices nowadays. They look for ways they can profit instead of doing what is best for each child. I'm very disappointed. Profits over the child wellbeing.

This used to be a great place. No more. They mis-coded their claim to the insurance company, even…read moreshowing them at their desk that they were not charging the right co-pay, they had me call the insurance company to inquire, once I did and insurance stated they filled as a specialist instead of a pcp, they still claimed that they did nothing wrong and went on to state they bill every day and know what they are doing. No accountability or even an I'm sorry we made a mistake. Instead acted like we or insurance was wrong. This was the icing on the cake of several reasons to find a new Dr.

Can't say enough good things about this place! We absolutely adore Dr. Oey - she's amazing with our…read moredaughter.

The best care in the central Texas area for children, if you ask me. Sandra and the rest of the…read moreteam up front, are always so sweet, caring, considerate, helpful and professional. Dr. Oey is amazing. She provides our children with the best and wisest care. She's very professional, very caring, upfront and honest (in the most caring concerned way).

We enjoyed our time at this practice, but once our provider of choice left, so did we. It seemed…read morethat appointment selections became limited, and I could no longer get one in a fairly reasonable time. When you have little ones who need timely appointments or the ability to follow up quickly after an ER or urgent care visit, timeliness is important. Thanks for the care, but it's time to move on.

A very bad experience happened to my wife this morning, December 10, 2025, around 9:00 am. She…read morecalled the clinic to schedule an appointment for our daughter who is sick, and the person who answered the phone to schedule the appointment was a stupid woman with no knowledge whatsoever. Instead of scheduling the appointment, she tried to lecture my wife on how to behave in the United States, claiming that we are in the United States and that she should know how to give a date of birth, and even suggesting that my daughter, who is only 10 years old, should be the one to call to make the appointment. There is no one more stupid and negligent than this woman; she made my wife cry with anger. I hope someone else reports this woman. I don't understand why there are such stupid people in customer service, especially when someone is calling for an emergency. She discriminated against my wife for being Latina, saying that because of that reason, people like her never get ahead in this country. Yet, thanks to people like my wife and all those who use the service, this stupid person has a job. I will contact management to speak with her manager. This cannot be just another phone call.