Chisholm Trail has been our pediatrician office since my eldest was a baby (she is 7 now) and we…read morelove them. Specifically, we always see Miranda, who is a nurse practitioner and a complete joy. Talking with her is like catching up with a friend and she somehow seems to calm any anxiety I have without making me feel like a crazy person. Sandra, who is a front office staff member just spent 15 minutes on the phone with me, helping me to schedule multiple well checks as well as get immunization records for all three of my children. She made it so easy and was patient with all of my various requests. I'm not sure why there's negative reviews for limited appointment times. Each and every time I've called for a sick visit, I am nearly always gotten in that very day. Absolutely would recommend them.

Currently shopping for a pediatrician and found out my children are not welcomed because I'm…read morechoosing to have my next baby at home. I had a traumatic birth at a hospital...I've had cancer and had horrible treatment at a hospital. Hence I'm not comfortable to have my next baby at a hospital...unless medically necessary...they don't want to make exceptions...they just want things done their way and only their opinion matters. No consideration for my past that is pushing towards my choice to have a comfortable labor..my future baby is being rejected medical attention only because I fear another traumatic birth at a hospital

Visited this place today, and it was wonderful! Too bad pediatrics wasn't this neat when I was a…read morekid. The office has a very fresh, modern, and inviting feel to it. The entire place is dotted with fun graphics that are super cute but not gawdy. The doctors are really nice and expressed their gratitude for being able to provide specific healthcare for children, which I think is often overlooked with new medical practices. Most places are designed with adults in mind or at best the general public. Here's a really nice amenity: They can do their own x-rays, so kids can stay in the comfort of an office designed for them rather than being shuffled around to different places.

I've been taking my daughter here for years now. She's grown up with Glow Worm and I think the…read moredoctors and nursing staff are excellent. However, the posted hours online are inaccurate and if you call to talk to someone, you WILL be left waiting and once you finally get a person on the line, they will be rude. I got off the phone with them earlier about changing an upcoming appointment due to a prior obligation I didn't know about and the girl up the phone was unbelievably rude to me and hung on the phone after my appointment had been cancelled and I confirmed I didn't want to reschedule right now. I tried to inform her we were going to look for a new pediatrician because this kind of attitude and the situation with the hours being wrong is very inconvenient (they don't open until 2:30 on Wednesdays now apparently) to working parents. I realize this is their job, to sit in a cushy office all day answering phones or watching parents fill out paperwork, but the attitude has throughly spoiled me for ever recommending them. Get new girls at the front desk. It's unfortunate the quality of care is decent, but the office staff obliterated whatever good will I had for Glow Worm. I'll only be in contact with them again to move her medical records to a different office.

I'm a first time parent and our son came early by two weeks. This location came as a recommendation…read morefrom a mom FB group. I called to set up my first appointment while still in the hospital and thankful that they were accepting new patients. From the front desk, nurse and Dr.Qian everyone has been really nice. Dr.Qian is very thorough with everything. You can tell he really cares about his patients.

This is the best Pediatric Office we've ever been too. Dr. Li-Pelaez is wonderful. She's extremely…read morethorough and kind. We absolutely love her. Highly recommended this Practice.

Treehouse is truly the best of the best. Dr. Unite is kind, patient, and very helpful with all…read morequestions and making sure we feel comfortable and knowledgeable as first time parents. He been super patient with all my questions and has helped tremendously. Unlike other doctors I've been to, he never rushes us and always gives you the time you need to ask any questions. Irene is my favorite!! She loves on me and my baby so well and is so sweet, understanding, patient and always a kind and welcoming face. We are so grateful to have that duo! Last, the office staff is great. Jamiee is my go to- super responsive and helpful and works super well with you and your schedule always. Love this place and have recommended it to all my mom friends. 10/10

BEWARE: Cold Insensitive Staff and Manager…read more It's about their toxic culture and attitude rather than the grace period excuse they are holding on to. Unable to see a child in pain and experts in bad behavior towards parents scheduled an appointment for 11:30 AM. It was entered in their system as 11:15, and I -- the parent who booked it -- never received a confirmation. We arrived three minutes past the grace period for a time we hadn't agreed to, and our sick toddler was refused care. My child was in visible pain with a worsening infection and was never assessed or even looked at. No other physician was offered, no referral, no urgent-care suggestion. The front desk and office manager spent the time arguing with us about the clock rather than showing any concern for the sick child in front of them. This wasn't a one-off. Getting a timely sick visit with the MD has consistently been difficult, despite the practice advertising same-day sick visits. Zero compassion. If you need a pediatrician who will actually see your child when they're sick, look elsewhere. We've moved our care.

Been going to North Austin for two years. My daughter had a scheduled appointment today and my…read moreother daughter has a fever and feeling sick. I called to reschedule the appointment because I can't take both my girls in today, she's feeling very sick and it would be just me taking both in. They told me they would charge me today for the missed appointment. If I didn't want to be charged I needed to come in today. If I came in today, they would change the appointment to a sick visit in which case I would still need to be charged. I asked if they would charge no matter what today, and the front office person said "I guess". This is what is wrong with medical offices nowadays. They look for ways they can profit instead of doing what is best for each child. I'm very disappointed. Profits over the child wellbeing.

This used to be a great place. No more. They mis-coded their claim to the insurance company, even…read moreshowing them at their desk that they were not charging the right co-pay, they had me call the insurance company to inquire, once I did and insurance stated they filled as a specialist instead of a pcp, they still claimed that they did nothing wrong and went on to state they bill every day and know what they are doing. No accountability or even an I'm sorry we made a mistake. Instead acted like we or insurance was wrong. This was the icing on the cake of several reasons to find a new Dr.

Can't say enough good things about this place! We absolutely adore Dr. Oey - she's amazing with our…read moredaughter.

Amazing care. Emily (the medical assistant) was incredibly sweet and professional. I have an 11…read moreyear old, 9 year old, and newborn that are all patients here and have been their entire lives. Not. One. Bad. Experience. Strongly recommend.

We enjoyed our time at this practice, but once our provider of choice left, so did we. It seemed…read morethat appointment selections became limited, and I could no longer get one in a fairly reasonable time. When you have little ones who need timely appointments or the ability to follow up quickly after an ER or urgent care visit, timeliness is important. Thanks for the care, but it's time to move on.

A very bad experience happened to my wife this morning, December 10, 2025, around 9:00 am. She…read morecalled the clinic to schedule an appointment for our daughter who is sick, and the person who answered the phone to schedule the appointment was a stupid woman with no knowledge whatsoever. Instead of scheduling the appointment, she tried to lecture my wife on how to behave in the United States, claiming that we are in the United States and that she should know how to give a date of birth, and even suggesting that my daughter, who is only 10 years old, should be the one to call to make the appointment. There is no one more stupid and negligent than this woman; she made my wife cry with anger. I hope someone else reports this woman. I don't understand why there are such stupid people in customer service, especially when someone is calling for an emergency. She discriminated against my wife for being Latina, saying that because of that reason, people like her never get ahead in this country. Yet, thanks to people like my wife and all those who use the service, this stupid person has a job. I will contact management to speak with her manager. This cannot be just another phone call.

I love this place! The front office staff are so friendly and sweet. To my FAVORITE nurse, Griffin…read more( who is the kindest and sweetest to my kids) and to Dr. Garza who truly is an example of what a pediatric doctor should be! thanks for all you do! your work doesn't go unnoticed!

We saw Dr Pham and Dr Clark. Both pediatricians were fine. On our first visit, the nurse almost…read moregave our kid a duplicate vaccine. Luckily, I track which vaccines my kiddo has received. After getting all the CDC recommended vaccines, we decided to delay the second Hepatitis A shot and were told that Dr Pham could no longer care for our child. We received a termination of care letter (attached). I thought doctors took an oath to take care of all. I guess profit and vaccine kickbacks are more important. Such a shame.