It's with a heavy heart I'm writing this review…read more This is solely on Primark's return policy and the aloof manager. I bought a coat here exactly one week ago (31st/Jan/2024) I was assisted by the lovely Shari. The first time I wore it all seemed fine. Then, with each step the buttons and zippers were becoming undone. I would refasten walk about four steps and same. As I was out, I stopped at a tailor who quoted me more than the $26 I paid for the coat. He quoted me $35 to fix it. Naaahhh, that makes no sense. I returned home for another coat and hung the broken one, planning to return it. I mean things happen, I got a faulty item, no biggie. It was not used again after this mishap. Couldn't be used. Today, 6th Jan, one week later, (first week of February 2024), I requested an exchange. I really liked the coat but, it was sold broken. I just wanted one that could be worn out. I told the cashier I wore it once and it started falling apart while wearing it. She checked with another cashier who informed us it couldn't be returned because the tag was off. I don't wear clothes with the tags still on them so of course the tag was off. However, I HAD the tag AND my receipt. Yes, I hold on to tags and receipts for a while. I asked the two cashiers if there was someone else I could speak with, ya know, plead my case. In comes the manager. He reiterated what the ladies said but was condescending about it. Not so much the BS he said, but how he said it. You had to have been there. Like I was trying to scam them. Like I was committing high treason against Primark. He informed me they couldn't exchange it because they wouldn't be able to sell it as it was worn. W H A T?!? But I just told you the fasteners aren't working. What do you mean you wouldn't be able to sell it? You absolutely shouldn't try to sell this unless you're giving a huge discount and FULL DISCLOSURE which I doubt. How you wanna sell me a damaged item but be upset with me for trying to return it? After he gave his lil speech, he mockingly asked, "IS THERE ANYTHING ELSE?" Then walked off. The young cashier looked embarrassed for him but I continued speaking with her pleasantly as I repacked my coat. It wasn't her fault. So now, do shoppers need to test their clothes on the street? Like, keep tags on while wearing it so they are allowed to return it if there's an issue? I feel like that's what you're saying. You're telling me if the tag was on, I would have gotten my lil exchange? Because I've exchanged items here without questions simply because the tag was on. He could have checked the coat and would have realized it wasn't worn. Couldn't be worn. If I wanted a robe I would have bought that. Aycaramba man! Eat my shorts! I'm done with Primark. **holds chest in agony** Some people always wanna mess shxt up. Joy-suckers. I've always had such a good thing with them too man. I'm hurt y'all. That's not the service I'm accustomed to at Primark. At all, at all. Isn't it sad when staff on the floor gives AMAZING SERVICE but a manager, A MANAGER is the one who messes your experience up? It wasn't about the money because **clears throat** it's Primark. I didn't want any money back. I just wanted the item I paid for last week to work... For a few months. Well until at least this week. Seems he's so full of himself, he cannot comprehend when situations need a different plan of action. All he had to do was properly inspect the coat, ensure it wasn't worn then make a managerial decision that I needed to be made whole again. I paid for a faulty coat. What's the big deal? Maybe he didn't have the authority to do so on the spot? I'll have the fasteners fixed and gift it to someone in need. So there's a positive in this. Hey you, do BETTER sir. And yes, "that's all." The End.

I don't know what's happened to native New Yorkers--or whether the rave reviews are because so many…read moreYelpers are transplants who refuse to shop locally. But I just don't get it when people rave about the opening of a foreign-owned or carpetbagging retail chain as if it's some major gamechanging establishment filling a massive hole in NYC retail. Primark is no better than Burlington Coat Factory, Marshalls or the millions of local bargain basements that already exists here, particularly Telco, Bobby's Department Store or any of those stores that has "Discount" in its name. Arguably, I would even say that it's a massive downgrade. I've shopped for clothes for decades at bargain basements and I've never had quality control issues with them. I still have shirts and other items that I bought at places like VIM and Pretty Girl ages ago. Primark really puts the "F" in both Fast Fashion and the grade, F. My first purchase here were two pairs of tennis shoes, and they fall apart within six months in exactly the same way (the sole right under the ball of the foot). Even the super cheap shoes that I used to get at Payless or Parade (RIP) lasted longer than that. That's not to say that Primark is totally terrible. It's very hit and miss. Some of the accessories are good, but almost all of their inventory is interchangeable with other local bargain basements and big box stores, so I don't get what the fuss is all about. I bought a very nice combination wallet and ID holder there. I later lost it, went back to Primark, couldn't find it and was able to order a much better and nicer one online for the same price. I bought a faux leather jacket here, but only because I missed out buying an identical jacket at BJs. So, I dunno. Primark is maybe good for an impulse buy, but this wouldn't be my top choice for clothing. It's just OK.

Wanted to do an exchange here, but I was past their "37 day" policy. I've been accommodated, at…read moreother locations l, however, I was told to try with At Your Service, which was equally as dismissive. I found two items in their last act section, both of which, lacked a price. When I attempted to make the purchase at the register the cashier just told me they were apart of a pack. However, I told her twice that they sell them that way. My friend had a bunch in the same area but his had the tag. Luckily they had an employee who overheard and told her what she had to scan. I think it's safe to say, I'll stick with 34th Street and Downtown Brooklyn over this location, going forward.

02/19/23: Tagged along with a friend ended up with $800 cookware for about $200…read more On sale, knocked down to about $500+ using Macy card additional 20% off and finally redeemed Seated dollars for a few Macy gift cards and whalaaaa, new pots for a great price! Cashier was friendly attentive and worked well with all my discounts. Happy Customer.

Great prices for arts and crafts, lots of unique but fair quality items. There are multiple floors…read moreand a wide selection

I was given the most exceptional customer service ever from the sales team and the owner. Don't…read morewalk run to this amazing showroom of fabrics, trims and linings

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so without further ado let's begin! My family and I stopped here after leaving my moms going away celebration to grab a few things before returning to the hotel because they was expecting a big snow storm in the NYC area! They grabbed a few things and we left to the next stop!.

I came in to make a return on an item that was defective. I purchased a fan then had a shortage in…read morethe wire. When I got the register the supervisor on duty seemed to be having an off day because they starting making up store policies and giving me the run around. He I sister I drive 2hours to the store I made the purchase in to make the return because they do not take defective items backs. Once I began looking online at their company policy she called for a manager. The leadership at this location was not helpful at all and now I am driving 2 hours to return a defective fan.

This man is a craftsman from another time, something the world is slowly losing. I took my bent…read moreglasses to 3 different optical shops who just threw up their arms "we can't fix it"--modern shops are doing the least! I took it here, he fixed within 10 minutes for totally reasonable price. Don't hesitate, if you need something repaired that he covers...go directly there.

I recently inquired about my Serica 4512 mechanical for repair. Attempt to fix on the spot but then…read morelet me know to give time for diagnosis as they didn't have the tools in the shop. The owners kept me notified of all processes and kept costs down. Just picked it up and it runs great! A huge thanks from me and I'll bring my other mechanical watches here for service in the future.