As a Flatbush native elder millennial I grew up going to Kings Plaza and it's a very weird thing to…read moredescribe to people who aren't familiar with its quirks. If you're expecting a huge mall with like in the burbs you're very likely to be disappointed. Kings Plaza has always had the DNA of a hood mall, and while it's never quite been an Albee Square in its heyday situation (iykyk), it's not super high end. It had its hidden gems though most have gone downhill (the Cookie House fell off as soon as they moved from the og kiosk to the actual store). Brick and mortar retail is struggling and this place is a great example. In recent years they have tried to get more upmarket and bring in better retailers, reflecting the rapidly gentrifying nature of Brooklyn as a whole. A series of renovations have made it more open and airy and it's looking way better than the dark and claustrophobic labyrinth it once was. But that hood DNA is still in it. Primark as an anchor is just a British version of Burlington Coat Factory if I'm honest. Sometimes you can find good stuff in there, but it's like treasure hunting, and like most big chain stores in this mall, it's a bit chaotic and understaffed compared to other locations. Selection is an issue at times with stores here because they're usually smaller than other locations. Like the Sephora is limited compared to its other Brooklyn stores. If you're trying to get popular staple brands you're probably fine, but more niche products or lines you're probably SOL. Similarly the Ulta location while very welcome is smaller and lacks variety of bigger ones. Even the Target is one of the smaller footprint stores and you're honestly better off hopping on the B41 bus outside and heading to the one at the Junction. The rowdy teen problem is very real though, and it's been an issue here for as long as I can remember. I worked summer jobs at Sears back when it was still the big anchor 30 years ago and remember a wilding incident where a huge bunch of teens came in stealing and running out. Closing the movie theater solved a lot of the issues (though I do miss ratchet talking at the screen lol) but not all of them, and TikTok makes it easier for bad actors to organize this type of foolishness. I do feel for kids because they really lack third spaces to hang out safely, like we haf as 90s teens. But they were doing this crap even back then. Security tries but like I said it's been decades of this type of behavior. And it's honestly what is holding Kings Plaza back, sadly. I have a lot of childhood nostalgia for this mall and I want it to be great but it keeps popping up in the local news for all the wrong reasons. Contrasting with the huge Albee Square to CityPoint transformation is crazy. But Marine Park and southern Brooklyn in general is just never going to gentrify the way Downtown Brooklyn did because it's too far from Manhattan and this area is a transit desert despite the mall being a major bus hub. Taken for what it is, it's a decent place to do pickups of online orders or browse for very basic things if you have patience. Just avoid it like the plague during after school hours.

Parking at Kings Plaza is a mess You can only pay by credit card and you need your phone. Even in…read moreSeattle you can pay by cash. If you can you are better off going to a mall that doesn't charge which is basically everyone else. They are trying to improve the store and options but parking negates that.

It's with a heavy heart I'm writing this review…read more This is solely on Primark's return policy and the aloof manager. I bought a coat here exactly one week ago (31st/Jan/2024) I was assisted by the lovely Shari. The first time I wore it all seemed fine. Then, with each step the buttons and zippers were becoming undone. I would refasten walk about four steps and same. As I was out, I stopped at a tailor who quoted me more than the $26 I paid for the coat. He quoted me $35 to fix it. Naaahhh, that makes no sense. I returned home for another coat and hung the broken one, planning to return it. I mean things happen, I got a faulty item, no biggie. It was not used again after this mishap. Couldn't be used. Today, 6th Jan, one week later, (first week of February 2024), I requested an exchange. I really liked the coat but, it was sold broken. I just wanted one that could be worn out. I told the cashier I wore it once and it started falling apart while wearing it. She checked with another cashier who informed us it couldn't be returned because the tag was off. I don't wear clothes with the tags still on them so of course the tag was off. However, I HAD the tag AND my receipt. Yes, I hold on to tags and receipts for a while. I asked the two cashiers if there was someone else I could speak with, ya know, plead my case. In comes the manager. He reiterated what the ladies said but was condescending about it. Not so much the BS he said, but how he said it. You had to have been there. Like I was trying to scam them. Like I was committing high treason against Primark. He informed me they couldn't exchange it because they wouldn't be able to sell it as it was worn. W H A T?!? But I just told you the fasteners aren't working. What do you mean you wouldn't be able to sell it? You absolutely shouldn't try to sell this unless you're giving a huge discount and FULL DISCLOSURE which I doubt. How you wanna sell me a damaged item but be upset with me for trying to return it? After he gave his lil speech, he mockingly asked, "IS THERE ANYTHING ELSE?" Then walked off. The young cashier looked embarrassed for him but I continued speaking with her pleasantly as I repacked my coat. It wasn't her fault. So now, do shoppers need to test their clothes on the street? Like, keep tags on while wearing it so they are allowed to return it if there's an issue? I feel like that's what you're saying. You're telling me if the tag was on, I would have gotten my lil exchange? Because I've exchanged items here without questions simply because the tag was on. He could have checked the coat and would have realized it wasn't worn. Couldn't be worn. If I wanted a robe I would have bought that. Aycaramba man! Eat my shorts! I'm done with Primark. **holds chest in agony** Some people always wanna mess shxt up. Joy-suckers. I've always had such a good thing with them too man. I'm hurt y'all. That's not the service I'm accustomed to at Primark. At all, at all. Isn't it sad when staff on the floor gives AMAZING SERVICE but a manager, A MANAGER is the one who messes your experience up? It wasn't about the money because **clears throat** it's Primark. I didn't want any money back. I just wanted the item I paid for last week to work... For a few months. Well until at least this week. Seems he's so full of himself, he cannot comprehend when situations need a different plan of action. All he had to do was properly inspect the coat, ensure it wasn't worn then make a managerial decision that I needed to be made whole again. I paid for a faulty coat. What's the big deal? Maybe he didn't have the authority to do so on the spot? I'll have the fasteners fixed and gift it to someone in need. So there's a positive in this. Hey you, do BETTER sir. And yes, "that's all." The End.

I don't know what's happened to native New Yorkers--or whether the rave reviews are because so many…read moreYelpers are transplants who refuse to shop locally. But I just don't get it when people rave about the opening of a foreign-owned or carpetbagging retail chain as if it's some major gamechanging establishment filling a massive hole in NYC retail. Primark is no better than Burlington Coat Factory, Marshalls or the millions of local bargain basements that already exists here, particularly Telco, Bobby's Department Store or any of those stores that has "Discount" in its name. Arguably, I would even say that it's a massive downgrade. I've shopped for clothes for decades at bargain basements and I've never had quality control issues with them. I still have shirts and other items that I bought at places like VIM and Pretty Girl ages ago. Primark really puts the "F" in both Fast Fashion and the grade, F. My first purchase here were two pairs of tennis shoes, and they fall apart within six months in exactly the same way (the sole right under the ball of the foot). Even the super cheap shoes that I used to get at Payless or Parade (RIP) lasted longer than that. That's not to say that Primark is totally terrible. It's very hit and miss. Some of the accessories are good, but almost all of their inventory is interchangeable with other local bargain basements and big box stores, so I don't get what the fuss is all about. I bought a very nice combination wallet and ID holder there. I later lost it, went back to Primark, couldn't find it and was able to order a much better and nicer one online for the same price. I bought a faux leather jacket here, but only because I missed out buying an identical jacket at BJs. So, I dunno. Primark is maybe good for an impulse buy, but this wouldn't be my top choice for clothing. It's just OK.

Wanted to do an exchange here, but I was past their "37 day" policy. I've been accommodated, at…read moreother locations l, however, I was told to try with At Your Service, which was equally as dismissive. I found two items in their last act section, both of which, lacked a price. When I attempted to make the purchase at the register the cashier just told me they were apart of a pack. However, I told her twice that they sell them that way. My friend had a bunch in the same area but his had the tag. Luckily they had an employee who overheard and told her what she had to scan. I think it's safe to say, I'll stick with 34th Street and Downtown Brooklyn over this location, going forward.

02/19/23: Tagged along with a friend ended up with $800 cookware for about $200…read more On sale, knocked down to about $500+ using Macy card additional 20% off and finally redeemed Seated dollars for a few Macy gift cards and whalaaaa, new pots for a great price! Cashier was friendly attentive and worked well with all my discounts. Happy Customer.

Great prices for arts and crafts, lots of unique but fair quality items. There are multiple floors…read moreand a wide selection

Save-A-Thon is a great store with a wonderful selection and friendly, helpful service. You can tell…read morethey really care about their customers. I had a great experience and will definitely be back!

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so without further ado let's begin! My family and I stopped here after leaving my moms going away celebration to grab a few things before returning to the hotel because they was expecting a big snow storm in the NYC area! They grabbed a few things and we left to the next stop!.

The board books are HORRIBLE. This Burlington had such cute Halloween board books but they were in…read moresuch bag condition. First of all, there is a black dot on the top of their pages. They look so worn and they're dented from people dropping them. I asked if anything can be done bc of the condition of the book and I watched the cashier walk over to the manager who didn't want to be bothered. She rolled her eyes and said no to the cashier. I understand the cashier couldn't do anything but that manager was nasty. Poor customer service. If I'm purchasing a book that's supposed to be brand new, it should look brand new. They need to keep their books better and they need more training in customer service. Also, the lines are out of control! Be prepared to wait if you're purchasing something!

The guy did a great job and wasn't pricey. He worked on my watch on the spot! Will definitely come…read moreback again for other watches.

This man is a craftsman from another time, something the world is slowly losing. I took my bent…read moreglasses to 3 different optical shops who just threw up their arms "we can't fix it"--modern shops are doing the least! I took it here, he fixed within 10 minutes for totally reasonable price. Don't hesitate, if you need something repaired that he covers...go directly there.

Today I went to the mall Kings Plaza and I went to the store called laced up. I picked up a couple…read moreof pairs of Jordans very nice Fours and the service was impeccable and upon finding out that I was a veteran immediately gave me a discount which made me feel great. I have 23 years in the military and no one has ever shown me the courtesy nor the kindness that this gentleman here named Orlando from laced up has shown me. The service was great, connected in your exactly what I like picked out my Jordans he had my sizes, everything was perfect and I know I'll be back there again. It's a great story check it out. Love the selection there and I'm going to go shopping again.

From the owner: We specialize in sneakers and streetwear items that are no longer available at traditional…read moreretailers. In many cases these items have sold out immediately upon their general release. These products are sourced from trusted sellers. Laced Up is the only aftermarket that pre-authenticates its entire inventory, and we guarantee that all of our products are genuine and unworn, unless stated otherwise.