the worst company ever their reps do not listen or comprehend. they messed up our enrollment when transferring our service resulting in our gas getting cut off in the middle of winter, and charged us for someone else. They hen we called to resolve was given the run around and put on hold for hours. do not recommend would give zero if I could read more

I have the service but feel they are able to over charge and your stuck in a contract. They add extra fees and make sure you pay the bill to the last cent. I had a disconnection for not paying 53 cents and now owe 45 for a reconnection. I am totally dissatisfied and unhappy with the company. Late fee of $10 if you pay one day after the due date. read more

Stay away from Stream Natural Gas. No customer service, shady business practices and only interest is to "cover themselves" from any liability due to THEIR MISTAKES. Georgia has many natural gas marketers and rates are always changing (various companies competing). Before my rate was re-setting, I used Stream's own website to switch Georgia natural gas companies (as I have done many times in past with other GA natural gas marketers). I received a Stream Account Number, congratulatory email welcoming me to their service & restating the competitive rate I had locked in. Due to auto-bill, with my current provider, I just realized couple months later that I am not a customer of Stream (and am getting charged an excessive rate). In order to come to resolution, I reached Stream Customer Service (had to manually go thru 4 different "Stream Customer Service" phone numbers in order to reach the Stream Georgia Customer Care line (none of other Stream customer care divisions could transfer me and gave me inaccurate phone numbers). When finally reached proper Stream customer care, attendant was rude and outlined that their notes show they attempted to call at 3 different times & couldnt reach me, but policy is no vm nor email. Stream noted they needed to do meter check before initiating service & account was cancelled (which is false; verified by GA Public Service Commission & other marketers that they dont need to check meter, just set up account and AGL does switch). No documentation, no vm, no email from Stream at all. Stream noted they could help me by getting me started on a new account, but they have no liability to previous issue. Multiple calls to try to find resolution left with nothing. I reached the Georgia Public Service Commission to see about help. They noted that this often happens with Stream. Complaint has been filed. Stay away from Stream! read more