Called Shane to install a new HVAC system in our house. He responded promptly. The guys that…read moreinstalled the system did an amazing job. Very neat and thorough. Highly recommend!

I just had Shane come out to fix my heat pump in 18" snow. He was really great at fixing the issue…read moreand I am great full for his help. They know what their doing. They are the best around and it didnt cost an arm and a leg.

John came out to look at and possibly repair/replace the furnace at my mother in laws house…read more Instead of just saying replace it, he actually took his time and inspected it. Then found it didn't need to be replaced but rather fixed because of burned wires. Then he stayed and made sure it was working properly. He was super fair and reasonable. Thank you John. 12/06/2024

Don't waste your time or money. He never showed up to do the job we paid him for. He purchase some…read moreof the stuff we needed but didn't purchase it all. never showed up to do the job. Ended up hiring someone else to do it and then he had the nerve to say we owed him more money. Unreliable, unprofessional and doesn't need to own a business.

I had a really bad experience with Kenny but this is meant as an honest assessment and not a hit…read morepiece so I'll start with the one positive thing: I called him close to midnight, he picked up, and made it out to our house the next morning. From there, things took a turn. He told me that a mouse had shorted the circuit board, that the furnace was shot, and that the heat exchanger was cracked and risked leaking carbon monoxide. He quickly put together an estimate for about $7K for a total replacement. I asked him for pictures from the scope that showed the cracks in the heat exchanger and he didn't respond. I had two other HVAC guys come for a second and third opinion. Both of them said that a) Kenny left the dead mouse; b) the circuit board fix was simple; and c) they could see no evidence that the furnace was shot or that there was any cracking in the heat exchanger. I brought this information to Kenny and he said "they're lying." The fix ended up costing me $180, about $100 less than Kenny charged me for the assessment, and now the system is working great. And... the guy who fixed it removed the mouse. I'm not going to make any definitive character judgements, but in the discrepancy between Kenny's assessment and that of the other guys, I just don't see what motivation they would have to tell me that there wasn't a problem where they'd get paid a lot more if there was one -- particularly since I was already primed for a full replacement. I told Kenny that I wasn't happy with his service and asked that he just return the fee I paid him and he said he'd discuss it with his business partner. I never heard back and now he want return my texts or calls. Looking at other reviews around different corners of the internet, my experience seems to be shared by many. Needless to say, we have a great HVAC guy now and I wouldn't consider reaching out to Kenny again.

AC "fix" provided by Kenny worked for about 10 days. He "replaced 2 parts" but would never give us…read morean invoice for the $700+ he charged, after asking twice. Quick money for shoddy work. Don't call this guy if you want your AC fixed right! I did not post this review because Mr. Hothead couldn't come out until Tuesday, I posted this after I called a real, recommended professional to come fix it Monday and found out that he had already gotten 4-5 calls THIS WEEK , to fix Mr. Hothead's shoddy work!

I called these guys to get a second opinion and I'm sure glad I did. The original suspected problem…read morewould have cost me much more, but the guys from A Plus (Capon Bridge) did an excellent job of actually troubleshooting to find the root cause that was only $50 to replace. I'd happily pay $270 vs the $1,000+ I was initially quoted for a part that wasn't really the issue! They were friendly and considerate too.

Guys came out on time and fixed my Air Conditioning issues right away. Very professional.read more

Terrible experience. We did a new home with them and our contact was the owner. No answers or call…read moreback from him, he dissed us for an extended period of time, responded and then repeat. We had to find someone else to finish the job and eat the cost. Sloppy and ugly install, just no pride in the work at all, sad. Look elsewhere!

Had a problem on furnace that several repair folks tried to fix. North Mountain trouble shot the…read moreproblem and got it fixed.

Jan was efficient & friendly while taking equipment measurements for my new HVAC system to be…read moreinstalled in a few days. He answered my questions & provided insight & details that were much appreciated.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

While the technicians are courteous and prompt, management needs some adjustment. I have used…read moreMountain Valley for work and personal. They have issues fixing problems no matter the cost for the consumer. Its a shame their morals have gone downhill. They don't mind costing people money but when the roles are reversed its chaos. They have incomplete work and code violations on past projects they won't fix and can't seem to fix my system they installed at my personal house which costs me on average a little over $100 per month going on over 9 years now but then have the nerve to send someone out to quote a new system. I'm $1,900 into a repair that still isnt fixed (a simple gas valve replacement) . If you are looking for someone who takes pride in their work and is a true testament to doing the right thing, don't call Mountain Valley.

kyle came to our house 3- 25- 25 for our carrier yearly check up. he was very meticulous in his…read morejob. cleaned and checked every nook and cranny plus checked out all the pressure thingys. great job, kyle!! glen, you should be proud to have kyle on your team! he is honest, truthful, and kind!!