I found Gerstain on Google and went with them because they were close by my house and I had an initial positive conversation with their team. Unfortunately, I had a very negative experience with them once I signed on for them to do my taxes. They made a total of 5 errors on both my personal and business returns, costing me $3,000+ that I didn't think I would have to pay. They were constantly trying to get me off the phone when I asked them to explain things to me, and didn't want to spend the time to walk through what they needed and what the return entailed -- which would have prevented some of the errors they made. Overall, customer service as abysmal and they made carless errors (like not including my w2 income on my business return), which ultimately cost me thousands of dollars. DO NOT USE THEM! read more

I have been going here for decades and when their raised rates, I tried H&R Block. Don't--they are not easy to work with. I had not understood that Gerstein's is now offering more services like consultations on retirement distribution, which is well worth it. Thankfully, they reviewed my taxes, made some great suggestions, and I will be staying with them in the future. They are extremely easy to work with and understand customer service as well as they understand the complexities of taxes. The fact they are offering more customer service and important pre-tax season consultations (so you know what to plan for) is great news. read more

I don't usually write bad yelp reviews but I do want to prevent people from having the same experience that I had last year. I echo others on here who have said something must have changed at this company -- we got recommended to them by a local attorney we know. They were helping us with our pretty simple personal returns. There were constant delays. When I would call, they would either not pick up or say they'd get back to me and then not actually get back to me. When they sent our return, thankfully I read it closely and noticed that they had forgotten to include that my husband had paid any state and local taxes, reducing our refund by thousands of dollars! They were not apologetic about this at all...honestly even writing this review is making me relive the anxiety of dealing with them. This was literally a tax return I could have easily done on TurboTax and they turned it into a horrible ordeal. After spending a ton of time calling them, I eventually got in touch with their employee Sam, who was able to fix everything and file our return. But would absolutely not recommend. read more

I have been doing my taxes here for many years and have never had an unpleasant encounter before this year. . I understand that tax season is very stressful, but taking it out on a customer is not okay . We all make mistakes, so forgiveness is essential. I would have happily forgotten about the fact that some of the paperwork needed to file my taxes was misplaced in their office, however before admitting that this is what happened, Gerstein rudely insisted in a very condescending way repeatedly, that the mistake was mine. And to make matters sting a bit more, he suggested that I did not know what I was talking about- so that is just not okay. I appreciate that the office personal did apologize for Gerstein's behavior, but I'll be looking elsewhere for my tax service for sure ! read more

My tax situation changed this year due to wife's passing. I was going to do my own taxes to save money. Had I done so, using the IRS website, I would have ended up paying thousands more. The staff not only saved me money, but just as important, reduced my anxiety to almost zero. Great bedside manner. I called/emailed them a number of times with questions. They always got back to me promptly, even though it was the height of the tax season. They never made me feel that I was bothering them. Very professional. Thumbs up. read more

Such lovely people, so welcoming and warm! I left with excellent advice and a slice of pizza. I would recommend their services highly!

I didn't end up working with Gerstein Tax Services because they cancelled on me weeks after I set up my appointment because they aren't taking new clients. Nowhere in their signup flow did it say this and now I am 3 weeks away from tax deadline and have to start my search all over. Very unprofessional. read more

Gerstein's Tax Service is the best of the best! They are efficient, responsive, affordable, and put me at ease. I cannot recommend them enough! read more

Working with Ed is so easy that I (almost) look forward to tax season. Very thorough and easy to work with, he demystifies the process and makes filing a breeze. Highly recommend. read more

Great experience here! Ed, Sam, and the team were very helpful! Super easy experience from start to finish. So much better then using DIY software. Would highly recommend them!! read more

Not sure where Irene R is coming from but she gave a negative review to Dunkin Donuts before her review of Gerstein Tax Service - Please feel comfortable in disregarding anything she says. I am one of Eddie's first clients and I have to say that I have been going to him for tax services for more years than I want to count. Previous to working Gerstein Tax Service, I tried MANY other tax preparers and was never treated as well as I have been by Eddie and every single one of his staff. I've have moved out of the area and he does our taxes by mail now, very effectively and efficiently. I highly recommend Gerstein Tax Service. Best Ever!!! read more

Have been using them for 35 years and am totally satisfied. Very efficient, polite and quick. Always available for consultations. You will not be disappointed using this service. read more

Sharp, Knowledgeable, and painless. Helped me a lot after I bought my first place. The team at Gerstein Tax Service is amazing. Always there to help and answered all my questions. Definitely coming back! read more

I've been getting my taxes done at Gerstein for years now and am always extremely happy with the result. Their rate is quite reasonable, they always thoroughly check for any deductions I hadn't considered, have managed complicated years where I've been working in multiple states with ease, and they're a fun and funny crowd! Even during the height of tax season they get everything done super quickly. Eddie, the owner, has a great sense of humor and treats his clients like family. read more

I have never had such a bad experience with any accountants and all of my life. They are incredibly rude God forbid you ask a question about your taxes you get the nastiest attitude. I called to let them know that I would not be submitted my taxes with them that I will be going to see someone else, that I am very unhappy with a nasty attitude I received. I went into detail and the response I received was out of this world obnoxious. And I quote "do you want me to give him the whole message or can I just tell him the short version". RUDEST PEOPLE EVER and shouldn't work with people! read more

First-time customer with Gerstein Tax Service, and my experience was excellent! I'm a freelancer in the film industry with some complicated tax circumstances. Josh and Sam were 100% knowledgable about how to handle my finances. I thought I would owe some money or break even, but I ended up leaving with a refund, which I was not expecting at all. On top of that, everyone was very pleasant to deal with and happy to take the time to explain things and offer advice. I felt very respected throughout the process even though I'm younger and make an average amount of money. And the office has a charming, cozy, welcoming feeling. I highly recommend! read more

Very honest people to deal with, and responsive. A good service to recommend to all.

Great experience! It was a seamless process from start to finish. We had a quick intro call, then they sent me a link to upload my tax doc's. They took the rest from there. It was only a couple of day turnaround before they finished my return. We then had a call and they walked me through everything. Very easy - all remote. Better result then I got on my own using turbo tax. Highly recommend! read more

A relaxed and friendly environment where a gorgeous pup meets you at the door, Gerstein Tax Service provided us with a highly personalized service that was competitively priced. We met with Josh who gave us a thorough explanation of why our returns panned out the way they did, answered our questions and left us reassured that hiring someone else to do our taxes was the best decision. Found our tax guys. read more

My husband and I have been going to Gerstein Tax Service for several years and am happy to report that each experience has been great! The owner and his staff are so friendly and welcoming which really puts us at ease. They are clearly very experienced, thorough and ask probing questions which we would not have thought of. Am totally satisfied with the services we have received!!! read more

I have been getting my taxes done here since 2003. They are extremely competent and efficient. The IRS has always been happy with my returns. Additionally, they are very nice people. It's a pleasant homey office in the heart of Park Slope. The whole process is comfI highly recommend them. read more

Gerstein Tax service is extremely professional, detail oriented and timely. Taxes are no longer a problem with Gerstein

Have been a client for over 10 yrs. He and the firm have always been there to answer questions whenever they come up. He has saved me a lot of money over the years with his knowledge on taxes. Excellent service and would recommend to anyone at anytime. read more

My husband and I have been using Gerstein Tax Services for close to 40 years. The staff is prompt, attentive and knowledgeable. Over the years our taxes have done professionally. By handling our taxes they made our lives easier. read more

Eddie and company have helped me with my taxes for over 20 years. They are efficient and reasonably priced.

I've been going to Ed for a couple of years now as he came recommended by another good friend. I've been very happy with Ed's work. My taxes have become much too complicated to file myself and Ed has always handled them without any issues. He is easy to work with and his fees are totally affordable. I do estimates taxes and he sets me up with easy to follow instructions for submission so I don't miss deadlines. I've been happy so far with Ed and will continue to return to him. read more

Terrible experience with this tax preparer. He is not well-informed about tax affairs. If you do not have a W-2 or 1099, he will make a mistake that will cost you. I was hit with a very BIG tax bill after he insisted more than once that the income I had received was not taxable. He was wrong. It was taxable. When I confronted him about his mistake, and asked him to compensate me for the penalties I paid due to his error, he pretended he had no recollection of our conversation. I have since found out that I am not the only client with whom he has made these kinds of mistakes. Be careful and find yourself a CERTIFIED tax preparer with a license. read more

This guy is crazy. My husband was busying and didn't pick up his phone and he thinks we won't pay him. So he will show up at my apartment in the middle of the night, and rang the bell like a crazy person. Seriously, who does that? Normal people would just write a bill send to your house!!! We have a baby in the apartment and he just yelled so loud!!! And we still need to pay thousands of tax, worst experience ever!!! read more