Diagnosed my seizures when may others could not. They listen to details and immediately identified…read morethe markers. The had my seizures under control within a week.

Some of the staff members are not compassionate, considerate or nice. Not a good follow-up with…read moretest results etc. New patient first visit is not with neurologist. Follow-up results for MRI were poorly relayed by nursing staff. No call back or follow up regarding questions or concerns. You cannot speak with PA or Dr., you can only relay message through staff. When suffering through issues from a brain tumor and concerned and to not be given a professional medical follow up is a disgrace.

Have mayor issues getting referrals right and prescriptions. I had to go see my primary care to get…read morethe prescription since they can't get them place to the pharmacy right. Had the same issue with referrals. They place a referral and I will never get the call. Looking do a new neurologist

the doctors are great and address my problems. However,…read morebilling is another problem. I was told by the business office that they billed my secondary insurance and my claims were denied. So i ended up paying out of pocket. Fast forward to my appointment on 12/13/2023, I came in for my appointment and was told that as of July 1st, they were not in network with my primary insurance, they will bill it but I have to pay a big copayment. This was the first I had heard of this and when I said something the girl on the phone got snotty and said "you were here June 5th and July 6th. We told you when you were here." I again explained that this was the first time hearing this and I asked if they sent letters out to their patients and she said no. I then asked her to bill my second Insurance and I was told she would and that the info was already in the computer. Two weeks ago I received a text that I owed money for a visit in July. I called the billing office and asked if they sent s claim to my secondary insurance. The girl I talked to sounded like she was asleep and didn't give a damn. At first I told her that my secondary insurance was billed but according to her they sent a claim and received no reply. She then said "oh wait...nope you don't owe anything. I wish I had written her name down! Then last week I received a text that I owed for a July and December visit. I was in Lake City so I decided to stop into the office and talk to billing in person. BUT the billing office is not there! I explained to the receptionist my problem with billing. she was actually very sweet and helpful. She called a manager to find out what was going on. The manager told her that because I went to a out of network doctor, my secondary was refusing to pay. It didn't sound right, I've done billing for a doctor's office and for a major NY hospital, it just didn't sound right. Today I finally got the chance to call my secondary Insurance. I was flabbergasted. The representative told me that they had 0 claims for this doctor. I was added on to my husband's insurance on 4/1/22, and they did not bill my secondary insurance for 20 MONTHS! Now i am partly to blame because I should have followed up with my secondary insurance sooner, but I had serious health problems and two major surgeries so I wasn't astute. I then asked the representative if it is true about going to an out of network doctor. will they reject the claim. She told me no it wasn't true, they would pay. She then tells me that Dr. Alanso is IN their network. How the hell did this happen?? They never billed my insurance, told me claims were rejected and ignored. It was a lie because they never billed my secondary insurance!! They didn't even try! DO they know that they are throwing away insurance money?? As I said before, I had done billing for medical services. I have never seen such a gross error! I'm still waiting for billing to call me back...yeah I'm not holding my breath. Make sure your insurance(s) are billed correctly! RCD

The SGMC Diabetes Management Center did not accept new patients, I complained, and now I have an…read moreappointed. Great news!

We lost our father yesterday. For the last 7 days we had a rotating door of doctors who seemed…read moreunfamiliar with his conditions. We were given hope in the morning, only to have someone in the evening pull it away. For seven days we rode this exhausting rollercoaster until he finally let go. The staff were incompetent and unprofessional, laughing and giggling while on their phones right outside the room our father was clinging to life in. Communication between patient and family was non-existent. I even had a nurse respond to my questions by saying "we aren't God. We don't know." No, you aren't but any form of information about his progression would have helped tremendously. My mother has been dealing with this level of absolute ineptitude of the medical staff at this hospital since 2019 when his conditions started to first take shape and only got worse. I wouldn't recommend this hospital if you had a stuffy nose and I absolutely pray that no one else loses a loved one in this manner. It was such a cruel week for all of us.

Neurology, She gave me a checkup and ordered an MRI. Dr Donna Young was friendly and very…read morecompetent. The office staff was timely and very professional.

About 2 months ago I had a telephone appointment with Dr. Marla Morgan after several intensive…read morediagnostic procedures. She diagnosed me with "Mild" Cognitive Disorder and prescribed Aricept. While the medication helped me, it's side effects were too sever to keep taking it so 1.5 weeks after I started, and at the advice of my mental health practitioner, I stopped taking it. I called and left a detailed msg with her nurse asking for an alternative med. NO RESPONSE. 1.5wks later did the same thing. Again, no response. 1.5 weeks later sent an email in the patient portal. No response from the Dr. A week after that I left a voice mail for the practice manager and still no response. It does not seem to me that Dr. Morgan or her staff have the best [ or ANY] interest of their patients.

I love the exceptional work Dr. Martinez Alvernia does. The staff is kind,courteous and always…read morewilling to help. They're Very professional and knowledgeable.

Do not go here I repeat do not go here you will be told your appointment is with Dr. Ortiz, but…read moreyou'll actually see a nurse practitioner and then she'll randomly pull any doctor into your appointment, refused to give you his full name after he laughs at you about something that's very traumatizing to you. And when you ask him, Dr. Martinez, why he's laughing that that's bad bedside manner he will throw your his hands up in the air and start yelling at you and your husband telling you that you can find another Neurologist if you don't like how he is all because he laughed at you about something oh and then they'll charge your insurance for an appointment as if you've seen a doctor when you only seen a nurse practitioner for about 15-20 Minutes. My suggestion, maybe we should all listen to Dr. Martinez and everybody should find a new Neurologist in the area because they're there and they won't treat you like a number just collecting your insurance money there is other Neurologist out there who care about their patients I cannot warn you enough to not go here

Great doctors. They make sure to listen to you about your problems, and in your health, they take…read morevery good care of you!

I have been going to this medical facility for several years and although I only saw a Dr Jones…read moreonce most of the time I see his nurse. Right now I'm seeing Kristen who's very nice but her assistant has been very very nasty to me. She acts like I work for her and it's happened more than once. She tends to think that she can lecture patients and she's very short. Disrespectful and argumentative. I find she's very unprofessional and I'm very disappointed in her. I'm fine with Kristen I would see her anytime but I cannot tolerate the rudeness with which I was treated not only this time but several times by her assistant. Someone needs to talk to her this woman has an attitude. I left there so upset and we are patients in pain and the last thing we need is some rude assistant lecturing patients. I don't even know if she is a nurse but it doesn't matter being nasty to patients is not in her job description or maybe it is. I would recommend seeing Chris and but I would not recommend her assistant who only takes my blood pressure. He's absolutely no people skills and is just a nasty person. I hope someone reads this and she changes her attitude . And since I only see Kristen and never see doctor Roland Jones I would expect better treatment. I think she forgets it I do not work for her.s,,,

Dr O is a wonderful doctor! He is new to this practice. My 86 year old mother had an appointment…read morewith him last week. He took his time in accessing my mother for her chronic back pain, and thoroughly reviewed her health history. He is very knowledgeable, kind, helpful and patient with allowing us to ask questions and have them addressed! Everyone in the office was kind and helpful. I would recommend this office highly!

OMG! SMH! First…read moreappointment for my autistic/epileptic son this yahoo was a complete joke! With my sons records in his hands he tells US (me and my other half) that "my son probably doesnt have seizures, its just his autism." My son was diagnosed with epilepsy when he was 3 at nationwide childrens in columbus ohio. He even had a 3 hour status seizure, ambulance ride to Cincinnati childrens about 2 years ago. The idiot didnt even bother to read his medical records. If that isnt bad enough, his nurse STEPHANIE has a horribly bad attitude. That dr wanted to put my son on a new medicine on top of the one already perfectly controlling his seizures. When we asked stephanie what the side effects were she told us to "GOOGLE IT." When i was on the phone with her, she wouldnt allow me to get in a word edgewise for 5 minutes straight so i had to tell her to shut up and allow me to speak. After that she kept interrupting me not allowing me to air my issues so i had to tell her to "stop interrupting." At the end of the call she said to us "ok im done interrupting you now." This crap went on for about a week, meanwhile my child was caught in the middle. It goes to show they dont give a crap about the patient if all they want to do is argue with the adults. I got a patient advocate involved. She tried her hardest to contact that office and sort this out but they wouldnt return her calls. She even walked over to their office to no effect. I sent them another message through the portal and this time they got right back with me instead of making me wait 4 days. I threatened to sue because this is the medical treatment of my child, which they were neglecting over fighting with US. It was more important to that office to stick up for a bad nurse than care for my kid. I just got a call from KARLA the office manager. She was very snotty and standoffish. She basically let my son go from this neurologist against my protests. Yea an autistic 8 year old got totally fired from a doctor over STEPHANIES bad attitude and her want/need to argue and be a complete B***H! AND over the offices willingness to protect that woman even though she was in the wrong. NO i dont need to sue this quack. His 2.5 out of 5 star rating speaks for itself. GO HERE AT YOUR OWN RISK! My advice is to go out of state or drive to shans.

Went there today for a broken arm. They did x-rays . 2 hours later nurse comes in said I have…read morearthritis. No doctor came back after x-rays to explain anything.. paper work said I have fractures in my arm.. they took my blood pressure before I left 185 / 110 . Told me to get a doctor!! Please don't waste your time .

I truly believe that the staff at this hospiatl saved my dad's life. We were traveling home from…read moreBatonrouge,LA to Central Florida. My dad just had completed his radiation treatment 3 weeks earlier. On the way home my dad had heart issues and was taken by ambulance to a Hospital in Batonrouge. They treated him for A-fib and released him. While there he kept saying that he could not urinate and had the constant feeling he needed to go. They said that was from the radiation. We left there and did'nt get to far had to stop at a big hospital in Mobile AL. the doctor there gave him a shot of morphine and pain meds. My dad kept asking them to admit him because the pain was so bad. We left the hospital and stayed the night in a hotel. Left the next morning and made our way to Perry, FL my dad was acting strange and trembling so we found the closest hospital. I am so thankful that the Triage nurse in the ER was paying attention. When she took his temp orally it was only 98.5. I was working the the girl taking all his information when I noticed they whisked him to the back. She had checked his temperature a different way and it was 103.5. He had a UTI and was septic. Her fast actions surely saved him. He was in shock. I was very emotional and the staff got him medicated and sedated immediatley. I have to Thank Dr. Griffin and the nurse Michelle and Sam in the ER. There were others but I didn't get their names. He was admited and I have nothing but raves about the treatment that he received. The nurse practioner Cara and the Dr. came in an explained everything going on. The nurse Madison and her crew were so accomodating that my dad felt safe and comfortable. I have to say that the other two much larger hospitals missed his UTI. Again Thank you to everyone at this hospital for going above and beyond with the care of my dad.