They have turned what should be a fast convenient, stress free way to pick up prescriptions, into an over an hour wait and Completely stressed to my limit because they will now Not allow me to pay out of pocket for the pills the insurance doesn't cover. They told me i could take what the insurance covers or pay for the entire prescription without insurance, which is $111.00!!! I even called ahead to make sure the prescriptions were ready so I wouldn't have to wait! WHY DIDN'T THEY TELL ME WHEN I CALLED!! Whoever bought the original owners out does Not care about the people and trying to help them save money, they only see $$$$ signs for themselves! My husband and I have been going here for over 30 years and its no longer the friendly, chat with your pharmacist who knows you personally. I am finding a new pharmacy and will continue telling everyone I know to not waste their time or money at Gibson's Pharmacy. read more

One of the things that motivates me to review on Yelp is being able to highlight amazing small businesses in the area, and Gibson's is one of those small businesses that I have nothing but pure pleasure bring to the world's attention. Gibson's is an independent pharmacy located in a strip mall across from Fashion Place. Walking inside, you're greeted with an open, clean, and comfortable space that feels cozy and welcoming. If soda bars were still in vogue for pharmacies, one wouldn't feel out of place here. The staff is friendly with excellent customer service skills. Anyone who reads my reviews regularly knows that my primary focus is on customer service; everything else is secondary. The pharmacists genuinely seem to care about the people who walk in that door with a compassion that is often missing in larger pharmacies. To those who need the pharmacy once every year or so may not care so much where they get their medications. I know that it didn't matter to me until a few years ago when my life changed unexpectedly through no fault of my own. I was healthy and took great care of myself; chronic conditions through injury or illness never crossed my mind, nor did have any clue that it was possible for one person to be sensitive to so many different types of medications, fillers, brands, and even have issues with absorbing certain vitamins. Dealing with such a thing has been more frustrating, embarrassing, and draining than I have the ability to express. This is important for my review because the staff have been very patient and caring as I bring these special needs with me through my transfer to their business. Chris and Char have especially impressed me with their kindness in making sure I'm taken care of. In a world where people (especially the elderly, chronically sick, and those dealing with chronic pain from injuries) are processed through a conveyor belt-like situation--just another money making product for pharmaceutical companies--this is not only refreshing, but brings real feelings of gratitude that could never adequately be explained in words to someone who has never been in that situation. Gibson's does their best to keep prices low for their customers. I was surprised the first time I picked up a medication just how much cheaper it was than my last pharmacy. Of course, every prescription will be different, but that was my experience. Another plus is that Gibson's is a compounding pharmacy, which means they can hand make prescriptions without certain fillers/dyes/etc., create a liquid version of a medication, and take care of bio-identical hormones for better absorption. Other things to note: a very comfortable waiting area for patients, adequate parking and spaces close to the door, and conveniently close to the freeway. They also deliver (for FREE), do immunizations, can test for flu/strep, consult for medicare open enrollment, and offer a medication sync program to help patients get all their medications filled on the same day of the month (which I know that I am personally interested in!). There is a trade-off when you support an independent pharmacy. It isn't 'conveniently' located inside of a grocery store or a big-box retailer where one can do a 'one stop shop', and you don't get 'loyalty points' for whatever store it might be in. They also have less over the counter items to choose from than a big corporate pharmacy might, though they still have a nice little selection. Some other things to keep in mind are that they are not open late into the night and are closed Sundays. Pharmacies do not all have the same distributors, so if you have special pharmaceutical needs, this is something you would want to check first. Lastly, and this is more of a general consideration in changing pharmacies: there are middle-men called Pharmacy Benefit Managers (PBM for short--I recommend reading up on this) connected with your insurance that have a large influence on what brands and prices you get. If you change pharmacies, you may get a different brand with the lower price. Some people don't care, while others are more particular, but it's worth mentioning on any pharmacy review. Humans are creatures of habit, and we will stick with something we know even if there is something that could be better. That was me. I wish I would have done this sooner. Besides everything else I've written about here, I love that I'm supporting a small, local business; which, in turn, supports the community, and keeps prices low in general through competition. As you can see, I'm very happy with my decision to move my business to Gibson's. My experience in the 'Medical Industrial Complex' has made me realize how important it is to seek care outside of that chugging machine, if possible. When you support an independent pharmacy, your business actually means something to them and you're not just a number. Why not see the difference yourself? read more

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they have always been so helpful and been so great with multiple medications and our family

They were pretty nice. They didn't fill the scrip very fast and it was more expensive than my usual pharmacy. Average service overall.

As someone with a chronic condition, Gibsons is by far the best place in the Valley to get your scripts filled. They are so nice. Never do you have to wait 30 min like you do at most chains. I switched over because the other pharmacies would say they'd fill something and come back to pick it up but they never had the meds in stock at all. No call no anything. Leaving me to scramble at the last second to find another pharmacy. And another pharmacy that gave me an instant release instead of an extended release, which could have done major damage. I imagine because it was 24 hours and she was over worked. Anyway, you won't find any of these problems with Gibsons, they really are fantastic. read more

The staff is wonderful and always so nice and quick. Their compounding prices are far better than my last pharmacy and they're always eager to ask how I'm doing. I love Gibson's! read more

Great Pharmacy that specializes in prescription compounding. Compared to other pharmacies prices on compounding they are very reasonable. Never disappointed with the way my family has been treated. Great store. read more

I love going to Gibson's Pharmacy! The people are kind, and helpful. Last September my husband had a kidney transplant. This came with a lot of new experiences for us. Gibson's pharmacy helped us through the confusion about medications. They were great and I would recommend them to anyone. The staff is kind and will go out of their way to help anyone! read more

Gibson's has a great staff and owner that try to go the extra mile to help you! Thanks

Awesome compounding pharmacy!! Went out of their way to fill my compound, My phone was stolen and I couldn't get to them on a saturday so I called on monday morning to have it filled so I can fly out for work in the morning and these wonderful people did it!!! read more

Gibson's Pharmacy is a WONDERFUL place to get your perceptions filled. They are so kind and helpful and always make time to inform you when you are asking questions or directions on how to take medications. They are prompt and if you call ahead you will always have your medication ready for you when you arrive. The staff is amazing as they honestly seem to care about you and if you go there quite often they learn your name and you become fast friends. They have comfortable chairs and magazines set out in case you have just walked in with your prescription. Always positive and friendly and a place you will want to start using as your drug store. Much better than a place where no one knows you and you are just a number. Parking is right outside the front door. Our family will always go to Gibson's Pharmacy. read more