Brought my car here because it wasn't shifting and kept dying. That was the ONLY issues. When I got my car back, the radio wasn't working, I wasn't able to adjust my mirrors, and my charger ports weren't working. We gave the car back and they charged us an extra $150, telling us that a fuse was unhooked and it was unhooked when we brought the car. I THINK I would know if my radio wasn't working when I brought the car in. We get the car back a second time and it works fine. The next time I turn it on, same issues occur, radio isn't working, can't adjust mirrors, and charger ports aren't working. This is absolutely ridiculous. We've spent over a grand on a rental and service fees combined, all because they messed up my car. Will not be back and would not trust them to work on anything. read more

We recently visited Giles to purchase a vehicle. I was there to co-sign for the purchase, not to be the primary buyer. However, instead of processing the transaction as agreed, your staff listed me as the purchaser of the vehicle without my authorization or consent. This is a serious error and shows a lack of professionalism and integrity in handling financial paperwork. Such actions create unnecessary complications and reflect poorly on the dealership's business practices. Because of this experience, I want to make it clear that I will never purchase a vehicle from Giles again, nor will I recommend your dealership to anyone I know. I expect this issue to be corrected immediately and the documents adjusted to reflect the original intent of the transaction -- with me serving only as a co-signer, not the primary buyer. Please confirm in writing once this correction has been made. read more

Be careful buying used cars here. They let you test drive vehicles with bad breaks and lots of issues. But if you are selling go here. They won't even look at it. They take infested and beat up vehicles and give kelly blue book. read more

The staff here could care less about your time. They drag their feet everywhere and love wasting your time. The finance manager Justin Stout could not take no for an answer when I declined the extended warranty. Justin Stout tried to tell me it costs $5000 to fix an AC. Which is A COMPLETE LIE. Extremely rude and would not shop here again read more

I sent my wife to have her 2023 nissan rogue transmission fluid changed. They told 156 and some change. They were to diagnose the missing that it does when she's driving, but they said the diagnostic machine was down nationwide. There's a recall on the newer rogues on the engines failing. So they told her that the motor mount might be leaking oil! WHAT?! I didn't know motor mounts leak oil, or it could be a bad ECM, the same thing they changed when we first got the car. It was a brand new car! Can you imagine if they had to recall all those cars to put new engines in them?! They don't won't that so they make up shit to tell women and that's not right! I work out of town so I rarely get the chance to bring her car myself. On the invoice, it said 5 quarts transmission fluid 128 and some change, plus the service 156, shop supplies 25.99, tax 30.72. Next page that 128 was listed as labor. Needless to say the bill was 315. They said the cabin air filter needs to be changed 71.99, under the hood air filter also needs to be changed 59.99. The service department is trash!! They send people with no knowledge of cars to give customers messages, it gets relayed backwards. Giles y'all have to do better! Everybody can't have the same complaint about the service department and be wrong! I'm just saying. They act like they don't have moms, sisters, daughters the way they take advantage of women. I was in that business for 14 years and I never took advantage of a woman when they came to the shop. read more

I went to Giles Nissan Lafayette a few months ago and had my air filter changed. They didn't replace the fasteners to my glove box so my glove box just hangs low now and out of place. I went to see what was wrong with the AC today and they want to charge people $1500 for an air compressor. I'm a father on hard times and I just didn't want my son to be hot. An air compressor for my car is $150 dollars. How can they justify those labor costs? It's not right. Not to mention the lady working with me was incredibly rude. / unapologetic and unwilling to work with me at all. It was only when I mentioned I was a veteran that she was willing to bump the $400 to get it diagnosed and recharged down to $120. It's just not sitting well with me. You can't throw around hundreds and thousands of dollars at people. Buyers remorse or not. read more

Giles Nissan - Ridiculous Labor costs - Car Dealers Near Me - Lafayette, Louisiana

I purchased a used 2023 Volkswagen Cross Sport Atlas from the used car lot less than a year ago. After I brought my vehicle in for a routine oil change my vehicle started leaking oil immediately after. I brought it to the shop and was in a rental for a week and a half. After picking up my vehicle from the repair my vehicle starting losing oil even quicker, the interior of my vehicle was smoking, and my vehicle shut down on the highway in emergency mode nearly causing an accident. I brought it back to the shop and learned there was another oil leak in a different area after paying a 200$ deductible for the extended warranty I thankfully had on the vehicle, at that point for the safety of myself and my children I decided to trade the vehicle in while it was being repaired for the second time in less than a month after just bringing the car in for an oil change (worked perfectly fine beforehand) . I received no special treatment, or remedies for helping with the turmoil of having to trade in my vehicle that was less than a year old and my notes are 100 $ higher than I had previously. This is also affecting me from buying a home because I felt as though I had to buy a brand-new vehicle. No deals were cut for me nor was the customer service in this situation up to par to me. Nobody went out of their way to sympathize with the issue that this has caused me financially. A coworker of mine purchased the same exact vehicle from Giles and paid thousands less. I won't be buying from Giles any longer and I'll be happy to save someone else from making the same mistake. read more

Nick Bizzio was a great salesman. He was very knowledgeable about the car I ended up buying. He worked with me on the price of the new car and helped me get a good price for my trade in. I'm very happy with my purchase and would recommend him to my family and friends. read more

Cameron Gray is fantastic. Very knowledgeable and a true salesman who I found to be an honest man. I would buy from again

Purchased a vehicle back in February and had it delivered to me which is 3.5 hours from their location. During the sales process everything seemed to be great they explained how they did a thorough inspection of the vehicle, they worked the numbers to close the deal and sales rep was great. On delivery as I inspected the vehicle I found 3 tires that would not pass inspection, a head rest that did not operate properly (never once mentioned during process) and that the rear lift gate had been repainted at some point also not mentioned during process. One of the 3 tires was completely bald. Now I've received a phone call from my local tax office stating I owe money fo my registration due to the fact that Giles Nissan failed to send the paper work in a timely manner. Sale was made on February 3 2023 and the paper work was not sent until March 7 2023 which is past the 30 day mark. On March 7 I reached out to inquire about said registration because I had yet to receive anything I spoke with the tax and title personal at the dealer they advised me that they know nothing of my deal and that I should wait for tax office to call. Well after me phoning them about this issue they decided to then send the paper work. Besides the sales rep thi was THE WORST EXPERIENCE BUYING A VEHICLE I HAVE EVER HAD! I will not return to them for any further business nor do I recommend anyone to use them!!! read more

Giles Nissan - They drove roughly 160 miles on this to deliver the vehicle - Car Dealers Near Me - Lafayette, Louisiana

Though our Salesman was really good I found doing the paperwork was a really long process. There was over 50 Signatures required . I felt like not getting some straight answers on some of the paperwork and hand being left in the way of seeing. There was some additional Insurances I had to get removed. Got there at around 1:30 and didn't finish till 7:00. This was only test driving one car. Had to leave to go get a snack and something to drink. First place I been to and there wasn't even water offered. read more

Great experience at Giles and Wes was a great salesman. I would highly recommend them.

Brought my wife's Nissan Armada to Leblanc Nissan numerous times for the battery dying starting when the car only had 25,000 miles and was under factory warranty. They not only didn't fix it, but changed other stuff that did not help. This continued under the extended warranty, and I had to keep paying the deductible for no improvement. They wouldn't even answer phone calls about it. Brought it to Giles in Lafayette and they found the problem and fixed it at no charge the first time they looked at it. Thanks, Ashley!! read more

Atmosphere: Ladies working the service area were not openly rude but they did not have an inviting attitude. Service: Unable to speak to an actual mechanic about the problem. Everything is through text which works if you're an introvert but even still it gives no real explanation of what's going on with your car. Experience: Brought my car over because I was having a/c issues that could possibly cause my engine to overheat. Then I get a text telling me that they did a standard diagnosis and the fan needs to be replaced and sent a text asking if I want to approve a $1300 service. When I called to learn more, I couldn't reach an actual mechanic. I was sent a number to text. Which got me nowhere and no real answers. But the icing on the cake was the fact that when I went to pick up my car, they brought it to me with the a/c blasting!! So I'm having issues with the a/c and you bring it to me blasting! And I know for a fact it was off when I brought it because I was worried about it overheating my engine! So either they lied about the issue or were intentionally trying to sabotage my car to force me to pay that ridiculous amount. Positive: They work quickly. read more

Went in to the used vehicle office with a pre-approval from my bank and knowing what even the lowest KBB valuation for my car was. They tried to take $2k+ off of even the lowest trade-in valuation because and I quote "we have to make money when we resell it". They also tacked on extra fees other than the tax, title, and license and must've tried to stick me with another lending company with outrageous interest rates because compared to Capital One's $250/mo quote, they wanted $390 from me. Then they wanted me to point out to them where their numbers were wrong after I had already showed them the quote on Capital One's AutoFinder even when including their extra fees and, quite frankly, disrespectful trade-in valuation. There was still an almost $80 gap/month. I will never recommend this dealership to anyone I know. What I will recommend is research to hell and back before you come here to buy a car because they're just hoping for suckers. read more

came from out of town to purchase a vehicle. mid way through the financing from my own financial institution, they called to say the vehicle was sold because someone put a down payment on the same vehicle. never will I do business with this dealer ever again. read more

I had a great experience buying my first car with Giles Nissan Lafayette . The whole process was overwhelming for me at first, but once i met Molly, the experience became more comfortable. We stepped out of our cars to browse, & she walked out with a smile & positive attitude!! She made it a priority to help me get the car i could both afford, and enjoy! The other staff were wonderful as well, they made us feel welcome & comfortable, like it was our home too(: Even when we went to finance, the gentleman there were kind & easy to speak to! Everyone was willing to work with what i needed, & i am happy with my choice!!(: read more

I have already reviewed this place in the worst possible way but it's even worse than I thought. They actually sold me a used car as a new one. The car has 1400 miles on it which is considered used. Anything over 200. They are very deceitful. And take advantage of people who don't know what's going on. Display should be called"Take the money and Run Because that's exactly what they do. They will be reported to every possible place I can report them to. I would not recommend the dealership to my worst enemy. read more

I have a recall on my vehicle and scheduled an appointment to have it repaired. I arrived 20 minutes early to check in and was told it would be a 2 1/2 hour wait. They schedule their appointments every 15 minutes knowing they cannot keep that schedule. they said if I left I would lose my place in line so basically they wanted to tie me up and have me just sit there for 2 1/2 hours . Totally unacceptable. read more

Chris and Jordan made my car buying experience excellent and effortless! They were so easy going and so helpful throughout the entire process. Thanks you guys, Giles is lucky to have you guys! read more

Let me start by saying that I have owned over 15 Nissan's of which most were new off the lot. I purchased some in Indiana in my hometown and now 3 since I moved to Louisiana. Additionally, I purchased a BMW, a Jeep and most recently a VW in Louisiana so that would make 3 Nissans and 3 others since 2006 for me. I am a car enthusiast and have owned 30+ cars in the last 30 years. Overall, I have always loved Nissan's but the quality is dwindling over the years. The vehicles that were made in Japan and sent to the USA have unfortunately always been more reliable than the USA built models. That aside, Nissan still gives some of the best bang for the buck on cars. The dealership is really the make it or break it and although I disagree with things like changing brake fluid and air filters that are clean but have 10k miles on them, the service department at Giles is trustworthy. They are very conservative in that "if it looks worn or is at the recommended mileage to change it then it needs to be changed". I know this is to minimize liability but as an engineer who has built race cars sometimes any logical thought is bypasses by mileage policies. With all that said, if your looking for a Nissan, they are the best dealer in the area. Come in prepared to negotiate and have your numbers worked out. If anyone can make "the deal you want" Giles can if they want to. Good luck! read more

Terrible experience here, be cautious about putting down a deposit to reserve a car with Giles Nissan. After waiting 2 months with Giles, ended up purchasing from Price Lebanc Nissan, day and night in the purchasing experience. read more

I had bought a 2012 Murano at Giles Lafayette for my son in early June. My experience was pretty good. I did catch some errors at closing that the finance guy corrected. I felt pleased with the process overall. Due to this first experience, I opted to buy a 2nd vehicle from them. This experience was not pleasant. I specifically stated that I did not want the warranty they try to push on everyone without disclosing. It includes a wax of your car basically and scotch guard on seats. Oh but it also has a key replacement deal with it and this sweet package is only $695..Dumb. Anyway, I wait about an hour as the finance guy has someone he is working with and there was only 1 in house. He has me sign everything but mysteriously the cost analysis seems to be the last thing to print (it was the 1st on my prior purchase). when I review it, the final cost of my purchase had jumped $8000. They tacked on every warranty under the sun on a 2020 vehicle. I asked about it and the guy said they typically do that on used vehicles to give you the most protection. From how he spoke it seemed I had to sign so I did. i was tired, had been there 5 hours. it was 745, they closed at 7 and he had 2 other people to process so I left..... Unhappy, disappointed and taken advantage of. I went the next day to try and get out of the warranties but was told that I could but the car note would be the same. I asked about the exchange policy and was told it had to be of equal or greater value. There was not anything I wanted on the lot. My car is nice but cost way more than I wanted. I would never visit Giles again except that to maintain my warranties, all routine maintenance must be done there. Be careful before signing a deal with the devil..your only way out is death or 100,000 miles..whichever comes first. read more

I just want to give a big shout out to Charles Miller of Giles in Lafayette, La. He is an awesome salesman and he really takes pride in accommodating his customers. He is very forth coming and handles all the details of the transaction with expertise and professionalism. He definitely made my car buying experience easy and within my reach. He deserves salesman of the year award because he not only sold me a car but my daughter a car the very same day. He is that Great of a salesman because we are very disciplined women with our money. To sum it all up we are very HAPPY with our purchases. read more

Please don't purchase a vehicle from Giles. Here is the response I receive from Giles. They are a rip off and as you can tell from this email they are not worried about the customer and what they can afford. They are only concern with is making a sale and putting food on their family table. Giles is the modern day Robin Hood. Jamala, thank you for your email. Yes you are correct our salesman are interested in making the sale that is how they make a living and put food on the table to feed their family. My question for you is were you physically forced to purchase the vehicle and to sign the paperwork for a higher note? Are you suggesting that you did not have a choice to walk out and not purchase a vehicle? My manager was correct telling you that we do not allow customers to return vehicles. The same applies to us we do not call up the customer  after reviewing the deal the following day and decide that we sold the vehicle too low and demand that the customer bring their vehicle back. We do offer a 5-day exchange policy for a similar vehicle and possibly you may want to take advantage of that to see if we can find a vehicle that may lower your payment. I have spoken to Ryan LeBlanc the president of Giles automotive and he is looking into the details now and he or Justin Dugas the sales manager will contact you later today. I also saw your post on social media and believe that the post you made was an unfair characterization of my dealership and the philosophy and the values that myself and our employees have. Thanks, Bob Giles read more

So I'm sitting in the Subaru dealership right now (730pm) because the Nissan finance guy had his daughters dance recital and left early for the day. I arrived here at 2pm. I stopped in to surprise my daughter with a new car and now I won't be getting home until midnight after waiting for 3 extra hours. Oh....and this is after coming off sticker zero $ because of market value. Actually 1700$ above sticker. Utterly ridiculous and would never recommend this dealership to anyone. read more

WORST CUSTOMER SERVICE EXPERIENCE EVER. My friend and I were on our way to New Orleans from Houston when we had car trouble passing through Lafayette. We had to get it towed to the nearest Nissan which happened to be this one (unfortunately). With out making this an essay, in so many words, no one was respectful or kind and was BARELY helpful. Even after experiencing an attitude from a repair associate we spoke to the manager who wasn't any better! He automatically had an attitude when we walked in the office and continued on to make a sarcastic remark. Overall it was the WORST experience ever, already being stressed from the car situation from start, they made it no better just adding on to the stress. read more

DO NOT SHOP HERE! They are everything you would expect from used car dealer sheisters. Giles did not accumulate all those dealerships in prime locations by conducting fair business. After verbal agreements and comments like let me run the numbers. They add nonsensical unannounced charges that have nothing to do with the vehicle purchase other than to make Giles money. They add these charges just before printing documents in the hopes that customers will not review the documents they are asked to sign. They keep customers stuck at the lot waiting on this or that, just a few more minutes.... all to increase customers desire to wrap things up and hoping they will jus tsign whatever papers are put in front of them. Good Ask for explainations on every charge they list. If the explaination is not clear to you they are likely using confusing terminology hoping to get you to sign. Every "this & that" charge is their way of hiding charges. Tax, Title and license had substantially more money listed than is required to perform that service. You can pay your own taxes, get your own title and license as well. Giles 100,000 mile power train warranty is plastered all over everything in sight. They don't put any signs about having to have ALL of the vehicles maintenance performed at Giles to get the warranty. They tried to add: Serial number window etching registration charges. Extended warranty charges. Tire and Wheel warranty charges. All without any prior discussion whether I wanted those items or not, they just added thousands of dollars of charges to our agreement with ZERO discussion. Underhanded tactics are so engrained in Giles process that they have a charge called "Consumer Services" that they could not clearly explain. They tried repeatedly using double talk and when I indicated such and that I would not pay for something they could not clearly explain. They reduced the overall purchase price by amount they were trying to charge for"Consumer Services" because they claimed it had to be on their paperwork. AVOID GILES NISSAN USED Dealer at all costs. I would also be very skeptical of any other GILES Businesses. If these tactics are allowed at one Giles Dealership. Chances are better than not that it is rampant at all of them. read more

After reading the reviews I see that I was not the only one that got the bad deal. My rogue was listed at 35000 traded in a van and a truck in the amount of 20000 plus put 10000 down. Plus was told that I would not pay interest. When I realized what I was paying I contacted Giles and of course he was out of the country. Went back several times and was told that I had misunderstood what I was told. I ended up paying 47700. Service department is good but will not buy another car from them. read more

the phone service was horrible it took 30 mins jus to purchase a part , I was transferred several times no one answer .. management needs to improve these needs for business read more

Horrible customer service and unprofessional! After wasting 3 days of my time and gas money, I did not go home with the vehicle. Inquired about a vehicle on Thursday, Friday went in and physically looked at it and worked up a deal. Sat. went in to purchase vehicle and was informed they made a 7,000 error, not good business. I met with higher up and they are suppose to be looking for me another vehicle but as of today haven't heard back from anyone. read more

we bought a car from them and it's been a joke ever since. They were helpful as all could be before we put the deposit down.. after that it went downhill! we schedule an appt with the Salesmen for 9 30 AM and didn't leave until 2. instead of waiting on us and making this a pleasurable moment the salesman kept taking phone calls from other potential buyers and then walking off the help others while leaving us at his desk ( multiple times) . we get home ( 1 and half away) and try to call for insurance.. well we can't add it bc the temporary license plate they put on the car had the wrong serial number .. and so top it off .. they didn't even give us a inspection sticker so we couldn't get insurance until they sent us the correct temporary license plate.. here is were the funny part adds ... we had to pay for our own inspector sticker and was told they would send us a reimbursement check once we show them proof we bought it.. we did our part and still never got our reimbursement check .. it's been several weeks ... last funny part .. the salesman had the nerve to call my wife and ask if we received an email in regards to a survey.. she replied no, not yet .. he said well if y'all can't give me a 10 please just don't send it in !! lol sad thing is we never Received it .. what a coincidence ..i never post this kind of stuff but after all the vehicles I purchased.. this one takes it .. horrible experience and will never buy or recommend anyone buying from this dealership. read more

Chelsey Hankins was such a great salesperson to work with. She really went out of her way to help us make our purchase, and to insure we were comfortable throughout the process. read more

I purchased a new Murano and was very pleased with the purchase. They worked with me on the price and made the process easy. My salesman was Jahrique so look for him. read more

My user car sales rep, Paul, was an awesome guy! Very explanatory! Only bad thing about it is I was sold a car with bad head gaskets and now they want me to come out of pocket to fix it. Cars only 4 months old and they saying I did it. Time to find a lawyer. EDIT: The financial advisor also added $4k worth of extra warranties without my consent or knowledge. So don't be fooled like me! read more

I wasnt expecting to walk off a car dealership with the car of my dreams. Mr. Charles was so helpful and understanding of everything. I would recommend anyone to pay him a visit if your looking to purchase a car. read more

Bad service, Ken was only person who actually helped. The rest of the staff just played on computer as i wandered around the place. Unless my vehicle breaks down, i wont be back. read more

I am giving this 2 stars cause we, me and the sales guy, were both at fault here. I would never have bought this vehicle if I had known it did not have cruise control. After I signed all the papers and went back a few days later to let the sales guy know that the car did not have cruise control, he stated to me that he did not know that it did not have cruise either. If I were selling cars there, I would sure know everything about the car I am selling to a customer. They state that customer service is 100 Percent what they want, well I am not happy that I had to spend an additional $600.00 to add an after market cruise control to the car and they refused to assist in any way possible and said that since the papers were signed, there was nothing that they could do. I even offered to buy the parts and they do the install and they refused to meet me half way. I will not buy another vehicle there ever again and against my better judgement after several people told me not to do business there, I still did and I paid the price for it. Not a happy customer at all. Now I know why there sure are a lot of negative reviews left on here about this dealership !!!! read more

The salesman BS'd his way around everything and lied about fuel mileage and other things with this van that I am not satisfied with. I will not give recommendations for them. Didn't call to see if I liked the vehicle or that my license plate was in. Pretty SAD !! Knowing what I know today I would not have bought with them. I will be calling the owner !!!!!!!!!!!!!! read more

O Rating they con people. First car I purchased for my daughter talked to salesman made the deal and when I went to sign papers they had added tire insurance, service contract, so own. Never asked or told me they added this so when I noticed I contact the finance lady and told me it had gone through and I could not cancel it. So of course they ended up getting rid of finance lady and told me they would refund service contract when pay off car well that never happened. Nissan is an excellent car but do not buy from these people. My son bought a car from them they were told over and over no service contract no tire insurance they still put in contract this is stealing and everyone needs to know because after they do it they don't care. They told my son they were giving him a reduced interest rate such a lie they, buying down interest they added stupid insurance that you never use do not buy a car in Lafayette from Nissan they will steal your money and lie about it and sign papers and never told what you are signing awful people.car is good dealership is very shady. Do Not Buy A car and fiancé it there you will regret it. read more