Although the store has dressing rooms, they block them off so children cannot try on clothes before…read morebuying. They dont have mirrors anywhere in the store, so if you want to slip clothes on your child and see how they look, it can't be done. Seems like they go out of their way to make things inconvenient and difficult for shoppers. Why? Also their prices are more expensive than online by a lot and they refuse to do price adjustments that would be routine and taken care of with a smile at another brand. If you're paying more for the store experience, they should at least provide basic things like dressing rooms and mirrors! Makes no sense.

Horrible customer service. The women at the register were miserable and so rude the few times I…read morewent into the store. I won't be returning or giving this location any business going forward.

I purchased the MacKenzie water bottle for my 4 yr old granddaughter's 1st year of preschool…read more Between the bottle, monogramming and shipping, it came to 36.00. She loved the pic of the bottle so I ordered it for her thinking she'd at least get the school year out of it. After 2 months, the cap latch snapped off. I still had the receipt and order number so I called customer service. The lady I spoke with requested a pic, which I sent, but the dept she had to speak with for approval declined to help in any way. They said it had been "too long" since the purchase. I would have been satisfied with even a partial refund. DONT BUY this bottle. It is very cheaply made and a complete waste of money! I won't be purchasing from Pottery Barn Kids in the future.

Do not buy a crib from Pottery Barn Kids. Assembly is not an option. Not worth the money and…read moretheir customer service is terrible. They kept us on hold for over 40 minutes. I would never buy anything from Pottery Barn Kids again- and my daughter has removed them from her registry.

I bought to them alot of expensive toys. Expensive high…read morechair and clothes. I had 8 items .they only gave me $30.00. I expected at least $50.00. Not bringing anymore things to them since they don't pay at all. They will make a fantastic profit when they sell my items I gave them. Very disappointed.

Amazing, helpful staff. Especially Cristina, she made sure I was well taken care of and answered…read moreall questions and concerns I've had. She was super polite.

I placed an order for a Nuna car seat from The Piccolina Shop on May 31, 2025 after seeing it…read morelisted as available on their website. My credit card was charged immediately and I received an order confirmation. For several months, the car seat never shipped. During that time, communication from the shop initially seemed reassuring. Up until around January, I did receive responses, but each time I was given a different explanation for why the order was delayed and was repeatedly promised that it would ship soon. Over the course of these conversations, I was told the delay was due to things like tariffs, updated product codes, the color being in high demand, and other supply issues. Each time I was told it should ship in the next few weeks or months. Unfortunately, the item still never shipped. After months of waiting and repeated promises that were never fulfilled, communication eventually stopped altogether. I was left with no real resolution and ultimately had to dispute the charge with my credit card company in order to recover my money. After looking into this further, I found that other customers have reported similar experiences online. My advice to anyone considering ordering from this business is to proceed with extreme caution. Charging customers immediately for products that are never shipped and repeatedly delaying with new explanations is extremely frustrating and unacceptable. They claim to reopen in 2027. I hope they never reopen at all. Happy ending: I was able to order the Nuna car seat in the Biscotti color from a reputable retailer once it was back in stock, and it arrived quickly and exactly as promised. I only wish I could get back the months I spent chasing updates and excuses from The Piccolina Shop about why my order hadn't shipped yet. Thankfully my credit card company stepped in and refunded the charge during the dispute process. Lesson learned: I'll be sticking with reputable retailers who actually deliver the products they sell.

We were established customers and ordered a car seat for $795. It was never delivered and each week…read morethey told me "it would arrive the following week". We explained we could not wait longer. They said they cancelled the order and our charge card would be reimbursed in full. The STORE CLOSED WITHOUT NOTICE AND OWE US AND OTHERS MONIES DUE!!

While Westchester has several high-end, independently-owned baby stores, buybuy BABY- in Scarsdale…read morevia Central Ave.- is the go-to baby chain where you can roam the aisles and get on with your shopping spree. I'm not sure if buybuy BABY sets the standard for all things baby supplies- but when it comes to one-stop baby shopping, this popular baby chain covers a lot of your needs, big and small, from strollers to cribs to diapers and cleaning supplies. I recently picked out a baby shower gift for my new baby grand-niece- but as I'm going through the aisles, I noticed how much baby furniture has changed over the yearsssssss. Furniture here- seems more organic- hell......even stylish. It was a breeze shopping here and the staff was helpful. Plus their self-service gift wrapping station, saves you a headache afterwards.

HORRIBLE EXPERIENCE! this was one of the worst experiences I have had with customer service. They…read moreoutsource their shipping company who gives you absolutely no information about their arrival date and time after their initial call. First issue was the woman who called to schedule my delivery called me 10 times in a row and left 2 voicemails all in a span of an hour when I was clearly unable to answer after 6 pm. Then after the delivery was scheduled over two weeks later they provide no additional confirmation of that date and time. Buy buy baby's customer service was absolutely useless when contacting them about this issue. They told me to contact the shipping company. When you call back the number that berated me with calls they don't pick up and tell you to email them, when you email them they tell you to contact buy buy baby. Then the delivery shows up in the back of some man's pick up truck! I paid $400 for shipping. Do not buy here save yourself the trouble and money!

Thank you Sammy + Nat for having a great little store. I buy my grandchildren's gifts there and…read morethey have such great clothing, and lots of little extras. Stop in, you won't be disappointed.

Love the gift wrapping and cute high quality stuffed animals, gifts, and of course clothes!read more

Had no information about this company and I decided to take a chance and ordered 2 car seats for…read moreour trip to Puerto Rico, let me say that I will definitely use their services again ! They were great ! Great customer service and clean seats. What makes it even better is that they will deliver the items to you and will also picked the up. If you can't travel with car seats or play pens I recommend this company. The only reason I gave it a 4 star rating is because the baby car seat was missing the small pads on the strap and it kept rubbing my baby's neck. Other wise terrific !

The worst shopping experience I've ever had. The shoe staff was incredibly rude. They avoided eye…read morecontact and looked the other way when I walked up for help (this one young man in particular was truly awful). There were 7 employees standing around with 2 shoppers looking for shoes. The one employee who finally attended to us after the rudest eye contact and body language took forever to help us. All the employees were rude, dismissive and I can say confidently I will never go shoe shopping or do ANY shopping at DICKS white plains again. So rude and frankly, useless.

Stopped by just to get Hand Warmers. Took care of my parking because I was in the garage less than…read morean hour. I was there only 10 minutes.Great service for a quick in and out .