Before arriving in bristol i communicated with the owner of this guest house via email and stated my time of arrival to which was responded and agreed upon. A 10 pound deposit was required to confirm the booking. We arrived by train and discovered that the guesthouse is further away from the centre than we expected it to be. On arrival i was left waiting on the doorstep ringing the doorbell. It seemed the owner of this guesthouse was incapable of answering her mobile phone and even hung up on me at one point. 45 minutes later she appeared at the end of the drive without acknowledging us and went next door with a neighbour/ friend. 2 minutes later she came back and i asked her why she was late. She told us she had picked up her daughter from nursery and blamed us for not coming later.
while entering the premesis i took the opportunity to ask her why she did not answer her mobile phone and she got offended by such a question, shouting in my face, calling me rude and telling me to f**k off.
We headed to the tourist information desk in town for help finding emergency accomodation. I explained the situation and was told they are not even on the list of guesthouses in their database.
We managed to book a lovely guesthouse closer to the city and, although i did not manage to stay at the glanville, i am now aware there are better located guesthouses and better guesthouse owners for the same amount of money. read more