I read through reviews of window companies and through my previous experiences I thought I would be…read morein for a stressed-filled, nail-biter but boy am I glad I took a risk and called Universal Windows Direct! They are a family business with a showroom just off from Rt 35. I couldn't get to it so I was even given a free ride to go and see for myself what the products look like from Doug the salesman. On the day of installation, I met his wife Michele who is the Showroom Manager. Then there's Mindy who is on top of contacting me and making sure there is communication and then Rob and his team of two other installers. The whole bunch had a great sense of humor, and really enjoyed their jobs! They came on time and offered professional service but still maintaining a great easy-going vibe. The installers were extremely efficient and had window replacement to a science! They cleaned up after themselves and didn't make a mess! Rob has 32 years of windows installation experience and it shows. The guys were down to earth and humble too! They packed all the equipment into the truck neatly! It is one of the neatest and cleanest work trucks I have ever seen! I spied a cooler in their truck! If you get Doug as your salesman, ask him to show you one of his best assets, a cap that his wife bought him. It is a very familiar red and I thought could it be? Then Doug turns around and his cap reads "Make Windows Great Again!" That was too precious! I told him he could offer those for sale too! After installation, I had some issues with the mechanics of the windows and Michele was on it ASAP and dispatched Doug out to see what the issues were. Great customer service! The windows I got are Polaris and made in Ohio! They also install exterior doors and storm doors from ProVia. If your budget will allow you to, get the triple paned glass! What a pleasure it has been to work with this group from start to finish!

I recently replaced 16 windows and a patio door in my home. Had three companies out for estimates…read more When Doug the owner of Universal came out, he was a breath of fresh air. No high pressure sales tactics and a straight forward guy. His windows were of the highest quality and his price came in below the other two companies I had out. So happy I chose them. Mindy the office manager was incredibly thorough in setting up installation and following up. Eric and his team were exceptional. When they were finished you would never have known my home just had two days of major renovations. So clean so efficient and so meticulous. One of the finest companies I have ever worked with in my life. I could not recommend them more highly.

Great price, excellent service and installation and followup. Highly recommended. They installed 15…read morewindows quickly, but did not leave until they insured everything worked perfectly.

Fidel, Manny and Lenny did an amazing job providing us with a new front door…read more , frames and locks. They are very proud of their skills, and we couldn't be more pleased!

Had a brand new 14k front door installed back in 2023 timeframe. Since then the door has required…read moremaintenance three times. Initial install didn't include chains.Then storm door mount by was repaired after upper and lower pulled out of the side and the bottom bracket completely broke. Services and "repaired". Numerous visible holes on the storm door from Multiple attempts and failures to align the top bracket properly. door was extremely hard to open and close even after adjusting the arm bars. Month Later upper mount pulled out of side again with normal door open and close motion. Serviced again two weeks ago. reinstalled upper and lower bracket. Multiple screws completely stripped on install. Bottom of the door seam was never recaulked after they removed and replaced side panel. Sue from the service department doesn't return voicemails and never answers. Good luck with your service on that warranty if you already purchased. They will damage it more. Back door was installed by Renewal and haven't had a single issue. Shop somewhere else.

I'm extremely disappointed with Window Galaxy USA!! Thanks to them we're without cable for 7…read moredays!!! The cable satellite dish was removed from the roof & it was placed on the side of the house while they were installing aluminum siding on the house & we were without cable due to the signal being lost. We notified Window Galaxy customer service right away & asked them to come back to put the satellite dish back on the roof. They said they couldn't come back at that time & would put the satellite dish back up the next day and we said "ok". We said to ourselves "things happen and 1 night without cable won't be too bad". The Window Galaxy USA workers arrived the next morning & my husband spoke to them personally & showed them where they left the satellite dish etc. The workers apologized & said that they will place the cable satellite dish back on the roof within an hour or so. My husband went to work & when I came home from work the satellite dish was still on the ground & the Window Galaxy USA workers were gone & the aluminum siding job was complete. Window Galaxy USA is not coming back to put the satellite dish back on the roof. I called my cable company & we to pay an installation fee for a new satellite dish to be put back on the roof and the earliest appointment is 7 days from now!!! Thank you Window Galaxy USA.

Premium materials, expert installation, and fair pricing set Window Galaxy apart from their…read morecompetitors. We recently replaced our 25+ year old roofing and siding after spending months on research and estimates to be sure our home improvement investment was in the right hands. Needless to say, we couldn't be happier with the quality of their service from sales to installation. The Sales Process: From the start, their team was buttoned up. As scheduled, a gentleman from their sales team came to the house to discuss our requirements, and helped us put our "vision" together. He was very thorough in his explanations, and provided sample materials and color shades to demonstrate the difference between options and ultimately pricing. Post our conversation, they kindly provided examples of completed work, and offered references to inquire with about their experience. There was never any hard sales tactics, and no pressure to sign any contracts - simply an informative conversation with an industry expert. The Installation: Expectations were managed from the start. Unlike most competitors who use the same team to install everything (windows, siding, roofing etc), they had separate teams of installers for each respective installation type to be sure it was done correctly and perfectly - all conveniently managed by one point of contact / foreman. The installers were highly efficient and diligent about their work. They arrived on time every day, invested a full day of effort, and meticulously cleaned up at the end of each day. Summary: Home improvements like these are significant investments. Anyone can sell you premium materials, but not everyone can install them with the professional expertise that insures your investment 20+ years down the line. Window Galaxy USA is hands down among the best in the business, and should be your first consideration when in need of exterior home improvement needs. I dont leave reviews, but was honestly compelled by the positive experience, and the beautiful outcome - it surpassed our expectations.

I was there today, Mike & Don are the greatest guys. Personable, friendly and made me a great table…read moretop in brown smoke glass, worked real good. Good price , quick service

From the owner: Window installation, custom cut glass or mirror, screen repairs and cleaning, gym wall mirrors,…read moreshower doors cut and installation.

Our first time buying windows, we spoke to lots of folks, but couldn't ignore all the reviews we…read moresaw on Yelp. We are glad we didn't, as Turab was really the best, without any comparison. We had a budget, and he helped us keep to it, but he really went above and beyond that. Other vendors told us there was no way to keep the 130 year window moldings, but Turab not only helped us keep them, but had so many neat tricks to improve our restoration project. Other vendors just gave us offers against our project scope, but Turab explained to us the dynamics of different windows in different parts of the house and what types worked best and saved us money. He made custom moldings for our cellar windows. He also helped us out to stop a fly tipping incident one day when we were out and not able to deal with it ourselves. And when it was pouring with rain and our basement flooded, he went outside and took a really long and hard look and told us what the problem was. We got it fixed the same weekend and never had issues since.

Came and did a the job MUCH CHEAPER than any any one else. Did a GREAT job, and more than we had…read moretalked about... and would only take the $$$ we originally talked about. Can I give 6 stars... who do I talk to about that????

No purchase made with this business but I appreciate their responsiveness and answers to all my…read morequestions. overall good communication!

Great product and great customer service. My wife and I love our new entry door. Highly recommended.read more

Why replace a window when Ardmor can fix the one you have. Great service, Great work, all at a…read morereasonable price. Thanks Ardmor Michael Colombo

The estimate price for repairing my windows is more than the replacement price I got from other…read morewindows companies, and the estimate price for replacement of the windows is more than double than what I got from other windows companies. Stay away from this company if you don't want to be ripped off!