This family owned business seems to have forgotten the meaning of customer service. I went in to…read morefind a digital lock. The person working the upstairs counter couldn't be bothered to direct me to where the item was, and his attitude was beyond rude. When I asked if Alpers could install a lock the counter person without looking up gave a snarky "we don't do handyman work" as a response. I'll think twice before going back to Alpers, and will first choose Ace Hardware, or even Home Depot.

This place has really gone downhill. Spent nearly 3k on a green egg set up with them coming out of…read morethe pandemic in '21 and was told by Adam, the owner, that I'd have coupons to redeem/slash store credit. No mention was made of how they'd arrive or them expiring. Time passed before I had a chance to go back and he showed no interest at all in honoring what he'd told me and wasn't apologetic in the least. Got home and asked my Mom if she'd had any issues with me and she told me a story about a recent visit where she needed help identifying a lightbulb that needed replacing. She enlisted the of the sales woman, who asked her "What do I look like, a psychic?" Go to this store if you want to be belittled and treated poorly.

I rarely leave reviews, but I had an unpleasant experience at that I feel is worth sharing. When I…read morewalked in, I was expecting the typical helpful service you'd get at a local hardware store. Unfortunately, the staff was far from welcoming. Instead of being helpful, they made me feel like I was inconveniencing them. I understand that everyone can have an off day, but the lack of basic customer service here was really disappointing. If customer service is important to you, I'd recommend looking elsewhere.

i'm tired of seeing management treat their employees like dog sh**. i walked in to ask for a torque…read morewrench and the obviously NEW EMPLOYEE brought me to torx wrenches.. honest mistake and i didn't mind so when they went to ask their employer/ superior what i was talking about the employer/ superior (who i believe is one of the owners maybe? because she's there everytime i stop in) gave them a crazy rude attitude then told them "show him where the ratchets are and leave me alone" in front of me with out realizing i was there.. to make things worse, when they did realize i was there she came out from her corner and rubbed the guy on the shoulders and made a cringe attempt at covering up the situation - claiming something like "oh new hire, he'll get it soon" and tried talking to me in a wildly different and more positive tone. i told her she should treat the guy nicer and instead of taking responsibility she said "no no that was nice it's ok." absolutely disgusting. i hope that kid quits and finds a better employer for their owner integrity. i will never patronize this business again... and this is coming from someone who is a business owner/ contractor of 17 years and knows what it's like to have employees. if you need a hardware store in port go to alpers or anywhere else besides here.

Stopped by Ace Hardware early this Memorial Day morning--place was quiet, but the staff was fully…read morepresent. Three team members on duty, all incredibly attentive and helpful. This is the kind of store you're grateful to see open on a holiday, even more grateful for the people who show up with care and pride. Thanks for helping me start the day right.

I was scrambling for a snowblower and the consensus among my sources was to go with the EGO…read morebattery-operated 1 stage snowblower. Based on local inventory Schaefers had one left so I placed an online order for store pickup. I received a call from Melissa that they had my order but the only one available was a floor model, which was in high demand given the turbinado bombastic blizzard coming to Long Island. I accepted their offer. She was very helpful then in checking the dimensions of the assembled snowblower and assuring me it would fit into my hatchback. Upon pickup I was showered with fantastic customer service. Not only was I greeted by the same person on the phone, I was given a quick demo and checklist of inventory, including batteries and charger. She then helped walk the device out to my car and load it into the trunk. Overall extremely satisfied with my purchase and shopping experience. To the management: Melissa deserves a raise

Always friendly, always have what I need, often less expensive than big box stores…read more Love shopping local!

Foley's had BETTER PRICE than the Supermarket!…read more I decided to buy a Fix-A-Flat tire repair product for my son (who had a flat the week before) I went to my local supermarket, found Fix-A-Flat priced at $14, but figured Foley's might have it...and I like to patronize local businesses when possible. Turned out it was $12, two dollars cheaper, at Foley's, but I realized something else: Auto care, tools, and garden supplies are bread-and-butter to a hardware store, while they're just convenience items for a supermarket: stores like Foley's have to be well-stocked, and have knowledgeable staff who can answer questions. So now I will make Foley's my first choice for tools, because they know them best. But don't worry, supermarkets in Larchmont and Mamaroneck: If Foley's starts selling carrots and cauliflowers, I'll still buy them from you.

I guess they have "summer hours" where they open half an hour late but don't update the website or…read morethe outgoing message so customers know. If you're an early riser or have an emergency this location can't and won't help you. Better communication and better customer service would help.

Went in for two things. When they didn't have one of the items I said I would get both somewhere…read moreelse together. Employee said "thanks for wasting my time." Stick with Alper's!!

None of the stores had it in stock so I ordered online and received confirmation email for pickup…read more Drove 30 min to pick up only to be told that someone might have sold the item, promptly cancelling the order. No apologies but a quick cancellation. Never again

It's great that this store is open on Sunday until 6 pm. We were working on installing a faucet in…read morea kitchen, and I needed an extension to the hot water line. Cost is average in price.