The level of disorganization In this company absolutely BLOWS me away. Not only have I sent 3 emails about the additional days that MCPS closed their offices over winter break (it's been almost 2 weeks), I'm not even getting a reply to let me know they're looking in to the situation. The Poolesville location is like the forgotten campus....old toys, NO type of "extra" activities, like a moon bounce, turkey trot, or even the materials to do these activities (the pictures from all of the other campuses look lovely...they are not even a small representation of their Poolesville location). The staff are not all qualified, they don't know how to talk to the children correctly, and it's really a shame because they only have *maybe* 20-25 kids at any given time, which means they could be doing SO much with the kids and location, yet it's apparent that they don't care. Their staff is treated poorly (that's been made very clear by the fact that our location has new staff members multiple times EVERY school year) and the staff that do try, are basically just left to sink or swim with very little guidance. My child is only there because she has an incredible connection to 1 teacher, she is totally self sufficient, and because their enrollment is so low, she enjoys not having a million kids around.
We've been at this location for 5 years, and nothing has changed. No matter the conversations had with their head office, the licensing violations, or any other parent complaints. I've given them 5 years to fix problems and they don't. Enough is enough. I'd enroll elsewhere, if you have the option. read more