We had been chasing the same leak in our Gramercy building for years. Different contractors…read morerepaired different sections of the roof, applied coatings, replaced flashing, and each time we were told the problem was solved. It never was. When NY Roofing Manhattan came out, they approached the issue differently. Instead of focusing only on the visible leak, they evaluated the entire roof system and identified several contributing factors, including drainage problems and deteriorated waterproofing around portions of the parapet wall. The repairs were more extensive than what had been done previously, but the explanation made sense and gave us confidence that we were finally addressing the actual cause rather than the symptoms. Throughout the project they kept us updated with photos and took the time to answer every question we had. It's now been through an entire season of heavy rain and, for the first time in years, the leak has not returned. Looking back, I wish we had found them sooner because it probably would have saved us a lot of money and frustration.

We have a rear terrace roof on our 6-story walk-up in Manhattan and this was not a straightforward…read morejob. The access alone was a challenge and most contractors we spoke to either wanted to drag everything through the building interior or couldn't figure out the logistics at all. NY Roofing Manhattan came in and immediately had a plan. They brought in a crane to remove the terrace furniture and heavy planters before work started, and used it to bring all the roofing material directly to the rear roof without touching the inside of the building. That alone told us we were dealing with a professional operation. The crew completed the entire project in three days, which honestly surprised us given the complexity of the access situation. They replaced the roof system, handled all the waterproofing details properly, and when they were done they put everything back together better than they found it. The terrace looked great and the work was clean from start to finish. We haven't had a single leak since and for the first time in years we're not dreading a heavy rainstorm. If you're in Manhattan dealing with a rooftop terrace, rear roof access issues, or any kind of flat roof waterproofing problem on a walk-up or mid-rise building, NY Roofing Manhattan knows how to handle the job the right way. Couldn't be happier with the whole experience.