Hospice El Paso interviewed my sister regarding her health needs and their service. The initial…read moreappointment went well. Abby, administrator, should have been a used car salesman. She was on time, a lot of talk, and during her presentation made a lot of promises. These promises included: 7/24 care, 7/24 immediate contact, 7/24 availability, 7/24 immediate access to Hospice El Paso professionals, 7/24 immediate access to a nurse and doctor, and 7/24 access to any medical needs. During her presentation I stopped Abby several times and questioned her regarding all the promises she was making. She, again, promised that everything she had stated was accurate, and added that all calls were recorded and reviewed. All issues we may have during their service would be reviewed and answered by Hospice upper management team. After signing the paperwork, I told her that my sister needed an air mattress, due to bed sores. She promised that one would be delivered that evening. This was NOT delivered. Brenda, a nurse, came the next day to check on my sister. After her evaluation and the fact that my sister had issues keeping anything down. Brenda suggested that we move her to the Hospice Hospital so they could get in control of her eating habits, and then she could return home after this was corrected. We agreed and again I mentioned the air mattress. She promised they would have one ready for her at the hospital. The next day and in route my sister was talking, telling the ambulance crew to be careful. When I got to the hospital and saw her, I was shocked. I immediately called the nurse and asked her what had happened and what had been done or given to her. My sister lay in the bed, completely out and incoherent. The nurse told me I would have to check with the doctor. I said fine and asked when he would be there. She told me that she would check and get back with me. I asked about the air mattress, and again she said she would check. It was a long night. After numerous calls to Hospice main number, no one answered the phone. Calls to Abby the Administrator, did not pick up calls or respond to messages, and same response to Brenda the nurse. I finally lost it at the hospice hospital and one of the nurses got Crissy Jacoba, Hospice Specialist, on the phone for me. Again, I ran into another used car salesperson. She listened to my complaints, and I asked about all the promises made. She did not say anything but would look into the issue and get back with me. I asked the nurse about my sister's health. At that time, I found out they were pumping her full of morphine. I asked again about the air mattress. Again, she was going to check into. I asked when the doctor was going to be there. Again, she would check and get back with me. I was with her until 2:30 am. During that time, I noted that NO one came in and checked on my sister. The next day I was there at 9:00 am. In a matter of minutes we had lost my sister: No medical attention or review, No treatment, No air mattress, No doctor visit, Thank Dr. Becerra, and No action / No response from Hospice El Paso. This after all the promises made. This was a horrible, horrible experience that no one should ever have to go through. Hospice El Paso should be ashamed of how: they took care of my sister, how they took advantage of the people in need, how they made promises that were not kept, and how they ignored the people they promised to take care of. These People are at the most need in their life for "Help". The Help that you promised, the Help you said would be available, and the Help you ignored and did not respond to. Shame on you!

God is pretty busy, so he made hospice workers…read more May you never need the service provided by this business but if you find yourself in a situation in which you do need them know you are in good hands. Short of God sending actual angels or his son back to Earth for another round these professionals are the best we can hope for. Our care team not only provided support and comfort for my mother but offered advice, listened to, and aided us as care givers. Lauren and Vale are absolute saints that I could not have made this journey without. The comments I have read here on this business in no way reflect the experience I had. Compassion was presented from the first phone call to the last. The team repeatedly checked in on us and ask what we needed constantly. They always strived to overachieve and wouldn't leave our home unless our needs were handled. Often also asking about our health and our emotional well-being. This process is exhausting to say the least. Don't try to wait, call in those who are called to this profession... I can't imagine anyone who hate their job stays in this line of work... it has to be a calling. Thank you team for your care, your words, and for blessing our family in a dark time. We will never forget you.

professional, and genuinely committed to helping their clients. Great Company Excellent home health…read morecompany. Professional staff, reliable service, and great communication. Highly recommended.

We were in a scramble to find care for my mom who had just been discharged from the hospital…read more After a longer than expected hospital stay, me and my sister had to return to work and I was leaving town. The hospital case manager recommended Home Instead when he saw my stress as we were trying to figure out who would care for mom when we couldn't be there. I scoured every website and checked other places out, but no reviews compared to the across the board positive reviews for Home Instead. Still skeptical that any place could be that good, I gave them a call. Every single interaction with them was professional, responsive, and thorough. The team assigned to mom was first rate: they helped her on her walks (mom was a significant fall risk), with showers, meals, chores around the house, transported her to a doctor appointment, reminded her to take her meds, etc. When we asked to change the schedule because of various other doctor appointments, they were flexible and understanding. Most of all, we really needed folks we could TRUST and Home Instead exceeded our expectations. The owners and staff at Home Instead should be beyond proud of the service they deliver -- in my view the gold star standard that other custodial care businesses should try and achieve. I'm so thankful Home Instead was there for us in our time of need. Because of Home Instead, we had piece of mind. Thankfully, mom is now able to be much more independent than the weeks following surgery. I believe that Home Instead aided the healing process and recommend them without a single reservation. Thank you, Home Instead!

Worst worst agency ever to work they don't care for the providers they never helped me find another…read moreclient I work 6 months with them and never had a good insurance s dog bite me and they didn't even hit responsible they are bad bad

Angels on earth do exist, and Ayuda Home Health Care Hospice division is proof of that!…read more They worked tirelessly and around the clock to care for my father in his last days. I recommend them without reservation or a single hesitation. They are amazing.

If you have another option, use the other option. You would think having your loved one on kindred…read moreHospice would help eliminate confusion and stress. They only made it worst. They are horrible at communication. The nurses could care less. They literally did an eye scan of the patient and said he was fine after he had a horrible fall. We knew he wasn't fine supervisor came and was appalled at how they left him. There are some of the services they provided that were our saving grace. This is a time your loved one who is going through the end of life process should be gently cared for and Kindred is not the one to do that.

Absolutely the worst place and people to have work with your dying loved one. Absolutely zero tact…read moreor compassion. I feel like Isabelle Rodriguez is completely unprofessional and negligent with her patients. I would think twice about enrollment with this particular hospice. Her primary concern is her bottom line, and really isn't particularly concerned about the patients well being or what palliative care means. I'm shocked she is the executive director and hasn't been held liable for negligence. She will be now.

High Desert was the very first hospice that came into our lives and was the start of a nightmare…read moreHigh Desert started to make false reports against me high desert did not show up did not bring medication did not do anything that they promised in their contractI honestly would say that they should be shut down they build the insurance for several months at a time and they didn't even work but a week if if even a weekand they stated that they could continue being mom's hospice company as long as I put her in a facility other than that they did not follow through with anything I would not recommend them to anybody do not trust your family members which is company I pray that my story is heard

The staff of High Desert Hospice in Las Cruces came into our lives at the most difficult time we'd…read moreever experienced. My mother-in-law had decided to end all furth medical interventions & it was decided that hospice was needed. GG stepped right up to the plate & knocked out a home run with her exceptional leadership in getting our loved one the care she needed. From minute #1, the staff not only treated her like family, but also my wife and I. My wife was having a mental health crisis because she felt she was not good enough of a daughter because she couldn't make her mother all better. GG and the CNA that was with her stepped right up and did everything they could to reassure both my wife and myself. From the day my mother-in-law was put in their care to the night my mother-in-law passed away, ALL of the ladies were there every step of the way. The level of care and compassion that the staff of High Desert Hospice showed from start to finish was so amazing and beautiful. THANK YOU!!!!!!!

I know that there's angels on earth because Omar and…read moreCinthya Bujanda are just that! We had to put my husband in foster care because of the Parkinson's and dementia that had given us no choice but to have someone to help us with his day to day caring for . Omar being a man has the strength to assist him and was able to take him on daily activities that we no longer could do., Ciinthyas cooking skills!! wow! always had prepared delicious ,nutritious meals when it got closer to his last few days they made him comfortable and would even go beyond what Hospice recommended as to make his final days restful .. Omar and Cinthya I will forever be thankful and greatful to the beautiful caring people that you both are .... May God continue to bless you with health ,strength and the love that you so give to your patients ....

THE WORST, they left my mother over and over in bed soaked urine and had to call the police and…read morefire department for help, because they would not get her up. Let me give you an example, Norma Bujanda would complain my mother used too much electricity. My mother had one night stand light, a tv and a computer with a mini fridge in her room. The electric she used was about 8 dollars/month. Norma Bujanda would go into my mothers room and yell at her, berating her to the point my mom had to cover her ears with her hands and then started crying. APS was called multiple times. She came up with every excuse she could and made it a hostile environment to force my 86 year old bed and chair ridden geriatric patient out. She complained to me how she didn't get enough money for the room and I believe that was the reason for why she did what she did to my mother. Norma Bujanda comes across as this nice caring lady, in fact in my opinion she is the exact opposite.

This place is horrible! The nurses don't know what they're doing and they all cover for each other…read more Our loved one has having a horrific time there. They passed away there too. Oh, but the nurses didn't know why. They were baffled. They hardly checked up on them and they were baffled? It felt as if we were dealing with nurses barely in nursing school or a trade school. This play is not recommended. Your loved one may not make it out of there alive.

This place is trash staff does not do there job. They are more like hall monitors than heath care…read moreworkers, so don't bring your family members here. Do NOT Recommend this place. State needs to go take a good look at this place.