Very friendly knowledgable staff! You could spend hours…read morelooking around they have a wonderful selection of products for dogs. Staff answers all your questions. I use to shop at the 1st store in the West end. I was so happy when they opened another store.

I have always been a fan of the Carling location so when I discovered they were opening up a…read morelocation five minutes from where I live in Orleans, I was thrilled! Orleans has really needed a pet store like them with their great knowledge, range of products and fantastic service. I have stopped in at this location a couple times to pick up Fromm food for my dog, and every time the service is always with a smile, happy to help and they people in the store are always in a good mood also (presumably because they are getting good service). This location is definitely a great addition to Orleans! You get high quality pet products and a staff that is very knowledgeable and happy to recommend products based on your pets needs or wants.

Terrible job and multiple cuts on my dog. I am extremely upset. My dog is very upset as well…read more There is a reason that this company gives a rebate for new customers and that their availability is wide open. I am very upset with the result and will never go back there again. There was no regard for my preferences or wishes. I specifically asked the groomer, Chrystal, tto cut just half an inch on her back, tail and ears, and she agreed to my request. My dog is a havanese double coated dog. When I picked up my dog she was hidden from me and the receptionist insisted that I pay prior to seeing her. My dog was then presented to me totally shaved, almost to the bare skin, and with nicks on both her ears and on her back. I was shocked and appalled to see when my dog was shaved without my consent, awareness or prior discussion of even the possibility of the dog being shaved (to the skin) for any reason. If this was divulged or discussed with me prior to leaving the dog with this establishment (Bark Avenue Pet Spa) I would have just left with my dog. The groomer did a terrible job and I am extremely upset as this was the opposite of what I requested. The groomer shaved my dog to the skin without my knowledge or consent, and shaving a double-coated breed can really ruin the coat. I am extremely upset. Research other groomers, I regret using this place. If you decide to take a chance with them at least insist to get and obtain your dog in your possession before you pay.

I have a 12 year old blind Labrador retriever and taking her to get her nails trimmed isn't always…read moreeasy. The staff at Bark are amazing. They let me book an appointment for her and they let me go back and sit with her while it's getting done. They are all so kind and sweet to my Tobey. Today Tobey was so comfortable she almost fell asleep while her nails were getting trimmed. SO grateful to the staff who are so helpful, understanding and making a difficult thing much easier. Thanks so much, Kris

Meh- go to local pet stores first. This box store lacks knowledge. The sell exotic pets which-…read morelet's face it- it so last year- adopt- don't shop!

very bad grooming service, girls are not trained at all, they don't now how to do furry stuff, i…read moreasked not to shave my dog, i d not want summer cut . still she doesn't care , she just picked up the machine and shaved my dog... my dog can not handle this he felt depre with his fur., they do not care.... the way she those young girls were treating dogs. i was shocked. never again, i was there customer for last 4 years but not any more. on top of that i have booked 43$ , she made to pay 80$, top of that she didn't show me the dog first what she have done , she asked me to go and pay once i paid off then whe showed here oa ur dog... naked with fur in winter... seriously i have to go and buy sweater to calm him down.. one side of his bread even tilting as well... they have destroyed the entire look of my cute dogy son is crying by watching him.

ABSOLUTELY HORRIBLE!…read more Was coming here for years and it has gone downhill they are disorganized and not to be trusted with animals as they try and blame shift customers instead of owning up to their mistakes.

Don't know how good they are...didn't respond to email or phone call. Went to Purrdy Paws instead…read moreand thoroughly pleased with results.

What a great pet shop! I came in with a bit of challenge but Casey & Jesse were quick to not only…read morefix the situation with something I hadn't considered but made it so affordable! Casey took her time to explain everything I needed to know and I am happy to say I welcoming some tiny colorful shrimps in my new little terarium. Would have loved to share photos. Highly uber recommend.

If you want to buy fish, or live plants avoid this place…read more Been testing them for over a year now, everything I purchase out of their tanks is diseased and infected including their plants. You want to buy dead or soon to be dead fish, get yours from this cesspool. Most of the staff are rude and entitled and do not fear any consequence for destroying their employers business. When you tell them you want to buy a fish, they hate it, seem bothered by the act of needing to catch a fish, and they will act rude to ensure you never come back as a fishkeeper. Their tanks are disgusting, they never clean the gravel, no wonder their entire rack system is infected and has been continuously for over a year. Save your money.

Went into this store after a fun afternoon at the dog park and my pup loooved all the smells and…read moretoys. The lady (owner, I think?) was extremely helpful in picking out toys that are both fun and durable for my power chewer. One of the toys even came with a lifetime guarantee so that when (...and it will only be a matter of time with my determined doggo) he finally destroyed it, they will replace it with a new one. Nice selection, great service. I will definitely be back.

I first visited the store on the summer 2014 and I instantly fell in love with the store not only…read morethey carry everything you will ever need for your pets but they have the most amazing staff, they are super friendly and knowledgeable. They go out of their way for every single customer to find what they are looking for but most of all they believe and support rescue and that to me is the # 1 thing. They love their job and you can see that when you visit their store. Shannon the store manager is awesome; she is always ready to help you out.

They are very helpful and generous with their plants although they do get busy at times and you can…read morewait awhile before someone will be available to help you.

Tried to spend money in there twice at Carling location, staff are way too busy chatting to help…read morecustomer's. I went out of my way to shop independent, local store but they didn't want my money.

I was lucky of enough to offer one of the rescue kitties his forever home…read more The staff loved and cared for my sweet boy and even a year later I went in with my mom and they remembered him and asked about the cut in his ear. They also offered us great deals on food and supplies. It's been two years since we adopted our sweet boy and I am forever grateful for the part they played in his rescue.

I have been shopping there since they opened. I mainly purchase 15kg bags of kitty litter which I…read morethen put into my cart. In ten years they have offered to help me two, maybe three times. I am 65 in good health, with no infirmities, but that aside, helping customers with heavy goods should be SOP. It is not. The last time I was there a twenty something male watched me carry the bags to the counter, then watched as I loaded my cart. Just I was putting the last bag in the cart he asked, "Do you want a hand with that?" "Not at this point no." Other than that they are reasonably good and will answer questions. They also stopped taking cats for adoption. I asked why and was told, "It's too much trouble".