My wife and I are both disabled and take awhile to figure out what we need. These people treated…read moreus so well. They let us crawl all over their mattresses (respectfully of course) until we found one that felt right and we could afford. They didn't try to sell us more than we could afford; and when they delivered, on-time as promised, they also helped my wife return a fairly heavy dry sink to its original spot since we had to move it so they could get the mattress into the house. Great people. Great experience. Great mattress. What more could anyone ask for?

Look'in at a picture of a mattress ain't exactly putt'in your keister on it ... is it? I jumps in…read morethe boiler cause I needs a new mattress. I drove to this joint and met up with Shaun there. I gives him the third degree about mattresses. After bump'in gums awhile I decide this dude knows more about mattresses than I does box jobs. And I know a lot about box jobs. He tries to get me a custom cut size mattress, cause I'm a customized kind of cat. But the crew that helps him do custom orders ain't gonna make it happen. Still, he tries for me and gets back to me right away when it won't work. Was a time a goon like me could get a custom fitted suit, shoes to match and a broad in a matching dress to go. Those days are gone. But enough of my blathering on. This joint ain't no flim flam. When Shaun couldn't make the custom thing happen he made me a "deal you can't refuse" ... my Godfather would be proud to have him in the family. He even loaded it on my truck. Loaded it in the alley in the daylight even, unusual for me, I'm more of a after midnight out the back discount shopper. So when you look around your crib and it looks like a hurricane of pizza boxes and dirty glasses have just passed thru knocking over the crates you use for tables. If you want a soft place to sit and a decent nights sleep, motor on down there. Who could say, if you do, some dame might even be willing to come over. Shaun created a deal for the cabbage I wanted to lay down for me. He might for you too. Talk to him in the back. That's where all the good deals are made. Tell him Hammer sent cha. Now, I'mma dust on outta here ...

I bought a brandy new Turcotte office chair from the cat that works in here around December. It's…read morearticle number 23084. This dimwit told me it was a good chair and they sold lots of them with no complaints. Tag on da bottom of it said "made in China" for Staples. Should a been a clue this was just junk. The arms came loose, I took out da screws to locktite em' and they would not tighten at all. When I took this POS chair apart I learned the screws just screwed into some pot metal weak ass frame that didn't have any sort of nut on it, just threads that stripped immediately when the screw was barely tightened. I tossed the chair on my burn pile. Cost me over a hunnert bucks. I told this palooka when I bought the chair I'd remember where I bought it if it wasn't any good. Bottom line: Joints like this usually sell crap. Cheap chinese crap. You know da drill. If you shop here, they'll tell you what you want to hear. That doesn't make it so. I should of never went in the door. If you buy anything from these mugs, get ready to take it right in the ol' keister!

The furniture was junk. Nothing looked new. I saw chips and dents in almost everything and the…read moreprices! 457 for metal bunkbeds?! I can get the exact same set at Wal-Mart for half the price AND have it delivered. Now, on to the building. The smell was awful! Moldy, musky, sweaty gum locker. I was absolutely terrified the roof would come I on us! They had water stains everywhere up there! 40 gallon trash cans scattered throughout to capture the many leaks from the abundance of melting snow. Of you're hard of sight, bring a flashlight!! The light was so low, you'd think they threw down some used carpet over an old rollerskating rink and called it good! I'm surprised there wasn't an old disco ball! Save your time and money and go to Aarow just down the road. Don't know what the owner is thinking but this sad, dirty store needs some serious love. Buyer be aware of what you're buying!!

as a store it's not bad but there credit system is absolutely garbage I was able to get a mattress…read morewith free interest for 18months and before 9 months they were already charging interest when I call to ask why they told me I had to pay it full and I couldn't really do much so when my balance was at $158 that's how much I had left to pay and I had though paying it in 2 months either way I still had the chance well they charge me $50 on iterest that's insane

We had gotten a mattress that didn't quite work out so the Manager David, helped us with the entire…read morewarrenty process and helped us pick a new mattress. He made sure we were taken care of way past receiving the mattress and I'm so grateful. He was very knowledgeable about the mattress and what would help my husband recover from back surgery I will definitely be sending my friends to mattress firm, I appreciate all the help they have given us.

Mattress Quest, Chapter Two…read more Home Furnishing Liquidators, in the Radio Shack building. Moderately sized showroom with the bedroom section in the rear of the store. As we made our way towards our destination we greeted a couple floor staff and said we were just test driving mattresses trying to find one we liked. An older lady walked with us towards the back and explained the Serta brand offerings, also advising us to lay on each of them. We assured her we would do just that and will report back when done. We spent more time here than we had at the previous home furnishings store because we found that we both liked the Serta iSeries. The iSeries being a mix between foam and wrapped coil, producing a perfect balance between firm and soft support. After narrowing it down to just one of the many in the series, we made our way back to the manager's desk. I had a few questions that I wanted to have answered before seriously considering dropping $2500. My first questions, and I was much more tactful about this when asking: "is the price negotiable?". I love a good haggle and I hate paying too much. I was kindly informed that Serta is fair trade and sets the manufactures prices regardless of where it is sold. The store selling it has no control over price, and therefore cannot offer a discount. I was then told that she offered two types of credit line if I couldn't afford to pay cash (slightly miffing me). One was with G.E. Money Bank and one was with a slightly less reputable company that had high interest rates for those that didn't have good credit. This was very disappointing so I started in on my other tactic: "Ok, if I pay you $2500 cash right now, what else would you throw in?" hoping to get at least a couple pillows and a mattress cover or cheap metal frame. Sadly, this also proved to be an exercise in futility because she was not negotiable on freebees either. Not even local delivery right here in Baker. She said that she believed the owners were having an in-store incentive of $200 when you bought over a certain amount next month, but was not sure and told me to check the flyers in the next few weeks. If I can find another retailer that sells my particular mattress I will buy from them just based on the underwhelming conversation with the sales lady.

We bought two recliners in 2013. The second recliner was special ordered, but did not arrive in…read morethe six weeks promised. We received in in late January/early February, when it was supposed to arrive before Christmas 2013. The chairs are poor quality. The fabric is already beading up and sagging, after only 1 year, and we do not even live in Baker City full time! I contacted the store and they are unwilling to honor their product; and the person I spoke to (Ken) was extremely rude to me. We will not buy at Homr Furnishings in Baker City again.

Great selection and competitive prices. The staff is friendly, knowledgeable, and courteous. A…read morelocally owned business that deserves your patrionage.

Excellent customer service and expert help when needed. I will go back to them as needed and highly…read morerecommend to others. Service calls reasonably priced.

Mattress Quest, Chapter One…read more My current mattress had been used in my parent's guest room, was only a full size, and was not the highest quality (not even close). This worked out great until I tossed in a 6' boyfriend and an obese cat. The nightly battle for space and blankets has become enough of a headache that I decided it was finally time to bite the bullet. It had been years since I bought a quality bed and was open to pretty much anything. Foam, gel, standard coil, and any mix in between. The only type I was dead set against was a water bed. I blame flashbacks to bad 80s T&A flicks for this. Living in Baker City, the obvious choice was to explore the local furniture stores first. Stop number one: Courtesy Home Furnishings on Main St. The largest furniture store in Baker, Courtesy has three levels and quite a bit of merchandise. Being a weekday afternoon, we walked into an empty showroom and casually made our way toward the staircase leading to the lower level where the bedroom items are located. Taking a few quick glances at sofa sectionals that will be our next big project after the mattress as we past. We made pleasantries with the floor associate that greeted us and told her we were just doing a preliminary search for options - that we wouldn't be ready to buy until next month. She walked with us downstairs and explained the brands they carried. We didn't feel any pressure and she left us to our own devices with orders to actually lay down on each of the beds for at least a minute or two. Courtesy had a modest collection of brands including foam and regular spring. We took our time with each mattress and followed the advice to fully lay down for a moment or two. This really does help in the decision making process. I found that I am not a fan of 100% foam and wasn't overly wow'd by anything there. The sales staff didn't hover over us and checked back in just frequently enough to let us know they hadn't forgotten us, making us feel comfortable. The prices were average after doing some comparison browsing online, but since nothing had the "just right" feel, we will continue the hunt.

The old "hag" running the store has no idea about customer service. Called to ask about a…read morereplacement handle on a chest of drawer we had purchased there a few (3) years earlier from the former owners and she laugh at me over the phone, said she wasn't going to try to help us and told me to come buy a new dresser. I lost it, cussed her out and told what sex act she could perform on my dog. Trust me thou... I wouldn't abuse my dog like that.

They are a family owned and operated business. They were friendly,attentive and extremely helpful…read more All we needed were 2 bed pillows but they treated us as if we were big customers!!!

We purchased three chairs and a couch special order. All of the sales guys were helpful. The…read morecommunications on potential delivery was timely and friendly. It is obvious customer service is important to them. When a problem rose they jumped to meet our needs and make sure we were happy with the outcome. If you want some quality furniture and appreciate local businesses who represent high level of customer service and satisfaction then you need to shop here. So excited to use our new pieces.

Their customer service is one of the worst I've ever seen if I had more choices and furniture…read morestores or through my finance company I went through I would not pick walkers furniture.