I went to The Container Store because I needed storage containers for my teacher materials. When I…read moreentered the store everything was labeled clearly and I was able to find what I was looking for quickly. I checked out a couple of different options before making a selection. An associate came by to help us find what we were looking for and direct is to a sale that had just started. I highly recommend The Container Store!

I am sad that the holiday section here has shrunk significantly. What used to be one of my favorite…read morestores at the holidays now has a limited selection of wraps, boxes, bags and holiday themed gifts or stocking stuffers. The items look to be the same good quality you would expect from The Container Store, there's just less holiday options and prices are higher. For example, there are some pretty red and holiday color boxes with satin bows for an easy way to wrap a gift, but some of the boxes were $10.99 and up. I always check back here after the holidays, as I have found some great deals on plastic storage bins for ornaments or decorations after Christmas.

This is the second time I have used closet factory for my closet projects and I could not be more…read morepleased. My designer Kasia was patient, a great listener and took the time to create a beautiful master walk-in closet. My installer Eugene, was prompt, and very professional on installation day. I would recommend them to any of my family or friends. Thank-you Kasia and Eugene for making my experience positive!

My experience with Closet Factory has been nothing short of a nightmare. My initial designer,…read moreMelissa, disappeared without warning or explanation. The newly assigned designer, Zena, has been nearly impossible to reach -- she routinely ignores calls and voicemails, leaving me chasing information that should have been communicated from the start. When I finally did hear back, I was met with conflicting stories, misinformation, and zero accountability regarding payments, design options, and follow-ups. To make matters worse, I was never informed that a portion of my payment hadn't been received -- something any competent company would have addressed immediately. Instead, I only found out the day of installation, while I was working. This level of negligence and disorganization is completely unacceptable. There is a total lack of communication within the team, no consistency, and no follow-through. Every step has been marked by confusion, frustration, and empty promises. It's clear this company has no respect for its clients, their time, or their homes. If you're considering Closet Factory -- don't. I gave them several opportunities to make things right, and only after I personally intervened were a few issues finally addressed. Even then, the overall experience was deeply disappointing. Whether due to poor management or internal issues, I will not consider Closet Factory again. Very poor customer service and extremely poor communication. Attached photos show how they have left the project thus far, including unleveled and uneven cabinet installation. I hope they can make things right.

You want the main event when it comes to organization, then you need to work with Chicago Organized…read moreHome (COH)! Nicole, Rachel and Jori finished a 2 day project to help our family get organized and what a job they did! Not only do they ask the right questions but they offer solutions to your messy home! This was the 2nd time we utilized their services and by far won't be the last! For the 2nd job, we added a 3rd family member so we needed some help organizing his closet, toys and other goods. Nicole came to do an evaluation then a few weeks later after buying the necessary items from the Container store, they came ready to work! The next project is for them to help us tidy up our garage. We look forward to seeing them in the spring! Tired of mess and disorganization? Then call COH today!

Would call the work Chicago Organized Home does, magic! I moved into a new home and was not quite…read moresure how to leverage the large new space. Not only did they help me figure out best spaces for different types of storage but with minimal direction organized all closets and storage areas in the most beautiful way. Nicole is a delight to work with. Through just photos and texts, she understood and nailed my vision. The team is incredible. Hard working, professional, visionary. The project started small (one day) and has extended to them transforming my entire house. I have recommended them to my friends and will continue to work closely with them! Thanks COH for my gorgeous spaces.

Been coming here for over a decade I believe. Have Elfa setup in multiple rooms and closets…read morethroughout the whole house. All I have setup myself and still working well. Having an interchangeable system really is nice and the ability to return or purchase more parts as needed. We only shop for Elfa during the yearly discount sale around winter time :-). Otherwise the pricing is definitely high for low cost IKEA type items. Staff is always friendly and helpful to custom design and point out options that we might not have thought of. Also purchased stand alone Elfa items and used the Bilt app to put them together. Very nice to zoom in and better understand how to put things together.

I had ordered bins from the Oakbrook Container Store and needed more. I couldn't find the receipt…read moreand couldn't remember what the bins were called. They were a discontinued item at the time I ordered them, so I wasn't even sure I could get them. I called the store and spoke to Holly who was super kind and helpful. She asked for my phone number, found the order, and when she saw they no longer had the item in stock, she searched all the stores and found one that had 7 left. With the sku # Holly gave me I was able to place an order. It is a little thing, but made me so happy to know I could get what I needed to help with my craft room organization. A+++ service!

I love my closet now! My installer was very polite and professional. I was given a time frame of…read morewhen he would arrive and he was within that time frame. My installer asked me if I preferred him to take his shoes off or keep them on and he also brought a moving blanket to put down while he worked. I paid a little over $3,500.00 and I believe it was worth it. My installer was by himself and only took about an hour to finish. I would recommend this company.

$8k for closets and they LOOK LIKE TEENAGERS BUILT THEM. Workers came 3 times. SO MANY more…read moreimperfections. Tami - professional & got the quote back to us quickly. She explained that because of discount at that time, her "designer" discount, & a "multi-space" discount (did 4 closets), we would get approx. 50% off (bringing our cost to approx. $8,000)! We proceeded. A designer came out (I believe Sue) who was wonderful! Not one bad thing to say about her. Installation began 10 weeks later (12/1/21). Closets were installed in 1 day & they looked TERRIBLE. We chose the most basic option they offer - the Everyday Collection. 2 young guys (early 20s) did the installation & it was obvious they did not give a care about how anything looked. We recently remodeled the entire house so everything was brand new and freshly painted. During installation they: 1. scratched walls and ceilings in places where there was no closet, 2. used chipped panels in every closet, 3. created tons of holes when screwing closets in, 4. broke off a large piece of a panel & instead of telling us they damaged the piece & would give us a new one, they "patched" it and hoped we wouldn't notice. We were SPEECHLESS! We reached back out, dealt with Julie and Blake(the manager). My husband set up a date for them to come back and "repair" the damages (we would have preferred to have them NOT come back seeing how TERRIBLE of a job they did the first time, but unfortunately, they don't give discounts!). They finally came back for the repairs on Friday (2/18/22) mid-day.,EVERY closet needed to be repaired & they ran out of time(go figure). They finished ONE closet that day. Damages were still so bad (more damages & nonsense). They said they will be back to finish the rest on Tuesday (3/1/22)-not the following week, but the week after.. HOW ARE YOU NOT GOING TO COME BACK IMMEDIATELY TO REPAIR THE REST OF THE CLOSETS?! How unprofessional! This further showed we weren't a priority. My husband spoke w/ Julie who said Blake will reach out to him, never did.. I reached out to Julie to tell her how horrendous & careless the job was. Told her I had photos of the closet that was "finished & repaired" & she asked me to send the photos to Blake. I sent the photos,he asked me to explain exactly which panels were still damaged. I told him no, as I don't want them to touch the closet anymore since we all know there will just be more damage. He then offered a discount of 5% .. HA!!! I told him that's basically an insult & a slap in the face for everything we have dealt with! His response to that - nothing! The workers came back Tuesday morning as scheduled (3/1/22) and finished "repairing" the damages. I cleaned the closets & was appalled. How could such a "professional" company do such an awful job and charge us EIGHT THOUSAND DOLLARS ($8,000) !! I regretted not going with a different company..even IKEA! Attached photos of the closets are after the "repairs". We don't want them back to our house again. Individually, these mistakes & damages don't seem like a big deal..but when you pay $8,000, the closets to be AT LEAST decent! Do yourself a favor & CHOOSE ANOTHER COMPANY!!!! Got the warranty from Angela, looked it over & the info on the warranty was wrong. Wrong name, address, job #, date! If I didn't catch this, they wouldn't have either! Just more proof that this is NOT a professional company.

I have learned Closet Works is now part of The Container Store, they manufacture their own Elfa…read moreDecor and Preston closets right here in the USA. Made by individuals that take great pride in their work, which is visible in the quality of their products. They do it all, in home designs, manufacturing, shipping and installation. Having their own installation team ensures the projects are installed consistently and correctly. No matter the size of project i feel this company can get the job done right! I have shopped The Container Store for years and they offer multiple lines of closet and storage solutions that fit many budgets, which makes it a great value for any budget. You'll find they not only offer closets, but they have a line of garage organization systems. The quality of the garage systems is spot on. Very good quality! While visiting one of the Chicago area stores, I saw they even have wooden wine racks, work from home office spaces and many more specialized custom spaces. I love their latest lighting storage solutions as well. Very innovative! Great value and a fun place to shop. The stores staff are always friendly and welcoming. I've shopped with a lot of the same staff for years which tells me it must be a great company.

We ordered a media center and a closet organizer for our new home a total price that is in the…read more$6.000 range, for reference. Our "designer" (Patti) was not great to work with, talked a mile a minute, repeatedly spoke over us and had no follow up skills once the contract was signed. In fact, I have never heard from her again, nor have I heard from anyone from Closet Works to date to discuss this situation despite multiple requests for someone in management to call me back. Our initial install date was on December 15th, 2021. On the install date, there were MANY issues the main ones are below, but there are several more more minor issues that need to be addressed: 1. The wall and the locations of the outlets were measured incorrectly forcing the installers to do cutouts to the boards between cabinet sections to accommodate outlets. -- This renders the outlets unusable since the drawers push against the outlets, forcing us to choose a smaller drawer box. 2. Missing parts to the overall design. 3. Incorrect holes drilled in doors for the knobs, forcing us to choose a different design with credit or reorder all 4 of the doors. 4. Other design issues or incorrect parts for the media center and closet. 5. Damage by the installers to our ceiling and floor. This is only the beginning of the lack of any actual customer service and professionalism by Closet Works, their owners or leadership. Once the installers discovered these issues, they told me to "contact our designer." Which I did, and she promptly sent me to voicemail. When she did call back, she was apparently in too much of a rush to speak to me, so asked me to send her an email with all of the issues and pictures and "she would get it taken care of." Fast forward a few weeks (4 weeks to be exact), we had not heard anything. So I followed up with an email to our designer and received an email from the designer that stated "This is all my fault. I'm going to complete the order today. I've been sick then helping others sick. I'm so very sorry. " So ok, fine - I get it things happen. Two weeks later, I have still not heard anything definitive - so I called myself... I was directed to Amanda in service, who is apparently in charge of post install issues.. She informed me that she had not been made aware of any of these issues that needed to be corrected. We are now 6 WEEKS POST INITIAL INSTALLATION at this point. Amanda asked me to send pictures, make decisions about what needed to be done, which size drawers needed to be installed, etc., etc.. A point of note nobody has come back out to the house to look and see what needed to be done so if it's wrong again, that's on Closet works. I did, and guess what - I never heard from here again or any confirmation that we were moving forward. SO...here we are NOW 3 months+ post install and no resolution. We have been unable to use our TV and media center now for 3 months. But I did receive a call this week - stating they could come back on March 23rd and install / fix the items that needed to be addressed, a date that is 4+ months post install!!!! Are you serious??? I've called several times, asked to speak to a manager and never once received a call back, apology, or confirmation that they had started to fix the issues! Also, my floor and ceiling are still damaged and there has been no comment on those issues or indication of repair. It's not worth the trouble to save a few dollars, go somewhere else and save yourself the hassle.

Ann Marie is AMAZING and a hard worker!! I hired her to help me declutter as I am in my 70s and…read morewaiting for hip replacement. We have cleared away years of clutter and unneeded items. I would not hesitate to highly recommend her for all your destash/organizing needs. She is well worth her salary.

The transformation from before to after was absolutely amazing. Ann Marie Guenther, owner of…read moreThatgirl Organizes, organized my pantry to make everything easily accessible and organized. In just about three hours, my pantry went from a closet where things fell out when you opened it to a extremely organized space where everything was clearly labeled and easily found. She managed to produce three garbage bags and two boxes full of recyclables from my pantry of items that were either expired or should have been condensed. She was able to organize the pantry by using existing bins that I had. I didn't have to purchase any expensive organizational gear. Ann Marie was extremely professional and non-judgmental, too, when seeing a space that was such a total disaster! I would love to hire her to organize every closet or space in my home!

As someone who appreciates quality and am typically very willing to spend extra to get it, I found…read morethe quote from SG to be so beyond ridiculous, that I felt the need to post here in hopes that someone there reads this and revisits their pricing structure. The sales consultant was very nice, professional and did a fantastic job selling... but there's no way you can convince me that 2-3 sliding shelves should cost $1k per cabinet.... and these are just your basic run of the mill cabinets. I'm sorry... that's just ridiculous - and this is from someone who's had several closets done with multiple drawers, baskets and what nots. I don't care what they're made out of - it's literally a shelf. At the end of the day, step back and see what it is that you're offering. You could sell a lot more of these if you brought down your prices... I'm just mad that now I have to go figure out how to do this myself - when I really just wanted to pay someone to do it.

We had a great experience with ShelfGenie Chicago. After contacting multiple contractors and never…read morereceiving responses or follow-up, we reached out to ShelfGenie. They were responsive, high quality, and listened to our needs and frustrations. Our kitchen is fairly small with limited storage space. We looked into adding additional cabinets but by optimizing our storage in our current cabinets with ShelfGenie, we were able to save time and money instead of having to get new cabinets. Very pleased with the customer service and short timeframe it took to get this all completed!