Absolutely the worst place to go to possible. To have the rush name on it , they should be…read moreashamed. The service advisor lied and said my truck wasn't there for a week. I had to show up and verify that my truck wasn't there, and he still lied and said my truck wasn't there. He said that I had five trucks ahead of me , then he said I had 30 trucks ahead of me. That did not start trying to do anything with my truck until I called corporate. I was charged for things that they said they did that did approve the work for. The communication was terrible, and did not have any emails that would keep me informed. The cut our belt and said it was not on the truck. We had a replacement belt sitting out in the open that they said they could not find. The shop foreman then told my co driver that he was going to tear the truck up looking for it and charge me for it. The shop foreman made good on his threat by charging more money and our bunk was a mess. They intentionally over charged approximately 3,000 for the work done and when service over heard me on the phone with corporate, then the service writer immediately changed the cost to approximately under two thousand because they new they were wrong. I still had issues with my truck afterwards because of the terrible job they did fixing it. I still was charged for items that I never approved or new about even with the correction made to bill. They are prejudice against black and white people. I also have documentation and pictures of how they tore our truck up. The service writer with the tattoos threatened Ezekiel due to him calling corporate. The work had to be redone. Laredo also punctured our flex pipe to our turbo causing loss of power to our turbo. The customer is Ezekiel Sherrod with Qualiy carriers.

From the owner: Rush Truck Centers - Laredo is a medium- and heavy-duty commercial truck dealer in Laredo, Texas,…read moreselling new and used Peterbilt trucks and Blue Bird and Micro Bird buses. This location provides parts and service solutions for all makes and models of commercial trucks and buses, as well as mobile service and same-day Xpress Service repair estimates and preventive maintenance. And all Rush Truck Centers locations offer customizable Maintenance Plans to help you manage the ongoing expense of maintaining your vehicles.

This location is A1 is far as I I'm concerned!! I have been…read morein here for a couple issues & both times 2 years ago & recently 7/4/23 The problems with my truck was promptly repaired in A fast timely manner The service staff is the best I have ever encountered in all my years of driving @ freightliner anywhere.. I would recommend this location to anyone..

NO ISSUES HERE!! Got is going pretty quickly for being a dealership! Have seen not a single…read morepositive review of this place when looking them up, everyone complained of extremely slow waiting times, we had no choice but to come here TA couldn't fix an EGR valve, can't drive to another city either. They have a small lounge area, but they do not allow pets, which I find annoying, most us drivers have a pet or pets with us on the road, they can't expect you to sit out in the 95 degree weather with your pet., but thankfully they allowed us to bring our pets inside, as long as they were in there carriers, (small dogs) A good variety of hotels down the road, there's a few that will come get you, taxi ride isn't awful, under $20, most hotels are under 4 miles away. Day 1: got here 1pm, waited until closing and had to leave so stayed at Pilot, 5 trucks ahead of us at this point Day2: got here about 7:50am, told only 1 truck ahead of us, got pulled in about 5pm. Close to 6pm they tell us they will be able to have the truck ready to go on about 30 min! They close at 7 so we were very thankful and excited they were going to have us done by closing! Really don't see why Google reviews all the people that reviewed left poor ones, I guess it depends on exactly what is wrong with your truck/vehicle, if parts need to be ordered and how many other trucks are ahead of you! Staff here is pretty awesome too!

Horrible service dept, esp. Luis. Workers standing around smoking, talking. Had appt at 8am, at…read morenoon luis said they cannot work today. Windshield replacement. Unbelievable. Dont use this crazy lazy place