Phenomenal customer service! I will definitely be coming back, all of my questions were answered and I got the perfect lean shake that has been helping with meal replacements while I'm working. Very friendly people, eager to bring my daughter in when she comes to town! read more

OUTSTANDING CUSTOMER SERVICE !!! J'me never falls short of helpful,wonderful,positive attitude,and outstanding customer service ! Very informational,inspirational and knows what she's talking about, if you're going to talk to anyone, talk to Jme! Kind hearted and caring, couldn't be better,10/10 read more

Disappointed. I had found a few products online from the GNC app and wanted to see if they had them in store. First impressions walked in and the staff members was relaxed leaning over on their phone no greeting or simple looking up to acknowledge a customer was in the store. When I asked about the products by name the staff member acted like I was interrupting his busy schedule, I was the only person in the store. Staff had no knowledge of products or replacement products in store. Not to mention how unprofessional it looked tripping over the staff members bike in the aisle. Ended up going to rite aid they have a GNC section and found the products I needed. I wouldn't be surprised if this store closes lack of products and customer service makes me not want to come back. read more

Rude employee. Customer service was horrible. The guy working at the GNC in Grants Pass Oregon on 8 13 2021 made it obvious that he was having a bad day. I called the corporate office and complained which I never do. read more

I went in to return a product that was not on par with other products I have used in the past. This one was highly recommended by their staff and probably because it was a high dollar item. The very first question was "Do you have a receipt?" well no but I used a card can you look up the transaction? "Yes but it won't do any good HE won't let me return it anyway" Who the hell is HE? So basically there is nothing you can do for me? "YUP!" I always like to keep my money local and shop local but after this POOR experience I will just have to shop online or wait until I go to Eugene. That's too bad for them because I take a couple hundred dollars in suplements every month and they will not get one more red cent out of my wallet. read more

My endocrinology test results were in and I needed some supplements. James was super helpful and very knowledgeable about what I needed. read more

I came to this business to purchase some nutritional supplements. The staff was very helpful and knowledgeable. I also purchased two drink shakers with internal wire mixers~brilliant! After two weeks of use, one of the shakers wouldn't close properly. I went to exchange it, and because I didn't keep the receipt, the manager's approval was needed for an exchange. Steve, the manager, came out and said that I couldn't exchange it because I had inadvertently switched the colors between the two shakers. He stated that he couldn't sell a shaker with mismatched colors on the top and bottom. I asked him why he would knowingly resell a defective item! He backtracked, but insisted that he couldn't just give me a straight exchange without both halves matching. I drove 35 minutes round trip to get the item to return. When I got back to the store, Steve was smarmy and condescending, although he did complete the exchange. With this kind of crummy managerial attitude, I'm definitely more motivated to support our locally owned and operated businesses and will bypass the 'convenience' of the corporate chain. read more