This was a money grab experience -business wise. I called t learn if I could have my 11 month…read moreborder/poodle cross join the intermediate corse in training to learn some flyball, but the owner insisted I take the 1st puppy training course to make sure his recall was good - it already was. The day of the 1st class my car broke down. I emailed to discuss options but was told I could nit get a refund of any amount because she loses a seat she could have sold. Nor could I easily defer -she sad she'd call if she EVER had an opening but it would last minute because she did nt want to miss selling the spot. She suggested that I do anything I can to get there. I told her that would mean I would have to rent a car as I did not know how long the garage would have mine. This was met with zero any compassion. I missed that lesson, then rented a car $225 - cheapest I could get just to go to the 2nd lesson. Am at $800 for lessons now. With 1 march break holiday and a rained out day - I think 6 lessons cost $800 because Diane preferred I bust my bank to get to her lessons and to do so she fictionalized that her lessons are full. There were 2 other open spots the whole duration of the lessons. So she would not be helpful but more than that she decidedly caused further financial challenges for me knowing I also had garage expenses. From not having her address properly represented one ( I went to her old location - who knows when they moved - wasn't a recent move!!!! And her lessons provided nothing new. Better puppy lessons at the SPAC! She doesn't want to give your dog socialization unless you pay for it in special classes! A desire for your money at all turns and a lack of business//consumer ethics not providing some sort of solution that didn't just cost me more was too much to ask of her. Most businesses offer a contingency.... She said she does not. As a business woman her sole interest is money. She prefers to sell video access instead of real hands on training. If you join in you're a fool- better dog training from a cat. Goat the SPAC

These guys are fantastic! I've had several dogs here over the years and have never been less than…read more100% satisfied. As far as the reviewers that say they were treated badly, I have to think they were just being thin-skinned. They are say-it-like-it-is kind of people, and they want you to succeed. If you're being obtuse, they're going to do what they need to do to get through to you. Too bad you didn't work through it, your dog would have benefited!

Eugene is the only person I can take my Presa to board for day or night! He is extremely intuitive…read moreand experienced with dogs and I'm really grateful there is someone around who knows how to handle large strong dogs. 10/10 would recommend and as long as I'm in the area to Eugene I'll go.

I've only had two training sessions with Eugene and my German Shepherd is showing very good…read moreresults. My dog (Major) was able to walk alongside Eugene's dogs without overreacting. My Neighbours saw us training Major near my house and they've said they can really see a difference. This is what I'm looking for in my dog, good behavior. I plan to continue Major's training with Eugene. Eugene has helped me out tremendously. Thanks Eugene.

From Yogi I wasn't…read morealways this proud 150-pound brindle Akita you see today. I was a scared, reactive dog when my human found me. I'd been abused, and later, after finally finding a safe home, someone broke in... and I was beaten again. I don't trust easily. I bark when I feel unsafe. I protect my space fiercely. I need distance from other dogs--not because I don't care, but because I care too deeply and don't know how to show it safely. But my human understood. They walk me on a 6' lead, often shortened to 2'. They sit on the ground beside me when I'm overwhelmed. They give me time, space, and safety to choose connection. That's how I learned how to say: "If I turn sideways and offer my shoulders or my butt... you can touch me." It's not much, but it's my way of saying "I trust you." And Justine listened. On October 4, 2023, Justine became my personal walker once a week. My human told her the truth--every challenge, every warning. She had every reason to walk away. But she didn't. She stayed. She followed my signals. She gave me 15 minutes. Now we do 30-minute walks once a week. She must really love me. Then, on January 2, 2024, I met Laura--and fate stepped in again. I didn't know she worked with Justine. Now I have two amazing humans who take me out twice a week. They get me. They give me time. And I give them my trust. To the anxious pups, the misunderstood cats, the shy reptiles, the quiet rodents hiding under blankets: You are NOT broken You are NOT too much You just need the right people who will wait for you to feel safe I'm Yogi. I'm a 150-pound Protection Fluff with a gentle heart and a rough past. I don't take love lightly--but once I give it, it's forever. Sloppy kisses and steady eyes, --Yogi From Yogi's Human: Yogi came into my life with scars--some I could see, many I couldn't. And while I helped him find safety... he helped me survive too. Watching him grow from panic to patience, from tension to trust, has been the most powerful journey of my life. We have good days, tough ones, and breakthroughs. But we keep going. To Justine and Laura--thank you for stepping into our lives. You didn't just help my dog. You made it possible for me to breathe a little easier too. To everyone walking a reactive pet journey: Progress isn't linear. Love is a process. You're not alone. #ReactiveDog #AkitaStrong #DogHealingJourney #AdoptDontShop #RescueToRecovery #BrindleAkita #DogLove #AnimalRescue #YogiTheAkita #ProtectionFluff #TraumaRecovery #ServiceDogInTraining #GentleGuardians #YouAreNotBroken #justintimedogwalking

I highly recommend boarding your dog with Justine. She has taken care of my Oliver on so many…read moreoccasions and she treats him like family. I've been able to enjoy my vacation y so much more knowing that he is safe and well taken care of. She also send me updates so I can see how well he is doing.

The team at Pawsitive Plus has tons of experience in providing a safe and positive learning…read moreenvironment for you and your pup. Lots of class options from puppy classes, games, loose leash walking and the BAT based Snappy to Happy program that keep us coming back.

I have two "difficult to groom" 60 lb dogs. We have been refused by 3 previous groomers and …read more... then I found Christine. I was amazed at how relaxed my dogs were when they were done. Christine takes all the time necessary to be sure the dog isn't uncomfortable for any length of time. Frequent breaks, lots of love and yummy treats mean it takes longer but so worth it. Stress and anxiety is exhausting for dogs and humans. Grooming an anxious dog isn't fun. Things can escalate if attention to the dog's emotional state isn't monitored. Most groomers simply don't have the time. I can't imagine my boys being groomed anywhere else. No hesitation in recommending Christine. She "soothed their souls" as well as mine even though she no doubt is herself exhausted after our visits.

I'm sharing this review to help other owners of highly anxious dogs. My dog is family and a review…read morelike this would have been invaluable in my decision-making process. My dog is extremely anxious, especially at the vet or groomer, which led me to "Soothe Their Soul" hoping for Christine's specialized help with anxious dogs. My initial visits were promising. I stayed for the first 4-hour session to observe her process, and the second drop-off visit allowed my dog to get used to the environment, even resulting in a successful nail trim. This was great progress, and I was optimistic for the third visit, where grooming was planned. However, the third visit was deeply concerning. When I picked up my dog, he was uncharacteristically low-energy, lethargic and and sad. It took him two full days to regain his normal energy. My interaction with the owner at pickup was also very uncomfortable. Her demeanor was curt, cold, and visibly frustrated, which was a stark contrast to our first meeting. Her body language and tone were unprofessional, making me feel uneasy. Even if it was a difficult day, I expect a level of professionalism and maintain emotional resilience when dealing with her clients - both the dog and the owner. Furthermore, I was told my dog bit someone who tried to pet him. Given his known anxiety - the very reason I brought him there - I expected the business owner to ensure he wasn't put in a situation where he felt the need to bite, and to advise others against approaching him. It is ok that she was not able to have a breakthrough with my dog during that 3rd visit. It is NOT ok that my dog left there feeling deflated and deeply saddened.

Best place! I adopted my dog just over a year ago and he has had some major separation anxiety…read moreissues and excitability reactivity. Taylor and the staff were really great at getting George used to being around dogs and being away from me for long periods of time. He absolutely loves it and he comes home exhausted from his fun day! We also had a training session there, I got some great advice and it has helped build a better relationship with me and my dog !

I have not written any reviews yet but I have to write this one for Michele. My boyfriend and I…read morehave a two year old German shepherd who is always so energetic. Michele has been the one and only person that we trust to take care of our German shepherd. Believe me, if she can take REAL GOOD CARE of our German and can SATISFY our German's daily exercise requirements, while taking care of few other dogs in the same time, she can take REAL GOOD CARE of yours as well. She has given us trustworthy, reliable, and accountable boarding services since our dog was 4 months old, out dog gladly jumps on Michele's Jeep when she sees her, that's when you know your dog is having a LOT of FUN AND EXERCISE when he/she is with Michele. You know that you can trust her, count on her and give her your dog babies because not only does she do the "day caring/dog walking", but most importantly, she really does care about your dogs, like they are her own. We were new dog owners and we always ask her questions on dog training, or even dog food, and other general terms; not once has she ever failed us. She cares about your dog enough that she would send you multiple email-length texts on how to better train your dog or solve your dog-related questions, she'd even send you multiple links of related training videos. Oh and btw, she also take really good pictures and videos of your dogs!!! Not to mention that she always take them to large clean and beautiful parks.

I have been going here with my cat for 14yrs and their care has been wonderful. Casper is a rescue…read moreand a very high strung cat who does not handle different people well. They have been patient and gone beyond and above to help with any concerns we 've had. Also before Casper I had a old cat that was leaving us when we brought him in they were so attentive , gave us a very private room that was warm and welcoming to say our goodbyes. All the staff are terrific.

We have dealt with this business for more than 12 years and they have looked after 5 of our cats,…read moreall adopted, and have generally done a good job although the fees are high and keep going higher. We have spent thousands of dollars at this business over the years. Our issue with Eastside started a few days ago when we took our current cat to get her nails trimmed, her first time in for that service. The work was done, the animal was returned to us and lady who did the work informed us that she had noticed on our file that this cat was not up to date with her rabies shot and because of that we would not be able to bring her back for future services until that had been updated. The fee for this shot is apparently over $200 with the tax as the vet has to "examine" her before a shot can be administered so that exam fee inflates the cost. We had this same cat in for treatment twice within the prior 6 weeks and this had never been mentioned and had not prevented her treatment so we asked why the change in policy. She advised us that "its the law". The City of Hamilton Ontario had passed a by-law some 6 years ago requiring rabies shots for all domestic pets, even indoor cats like ours. So we asked why this is now an issue given our recent history. The answer (from the front desk person on duty) was that they had only started enforcing that by-law about 2 1/2 months ago. But remember we had been there after that and nothing was said. So very upsetting and very poor customer service. I'm sure the information could have been delivered differently given our long history with this clinic. We will of course be looking for another clinic to look after our pet. My sense is that the people in charge will not really care about the loss of our business or our dissapointment with how it all ended. This is a very large corporation and individual complaints will not affect their bottom line.