Great family practice with caring physicians and nurse practitioners!read more

The least helpful people I have ever come across. Reception never answers the phone and when they…read moredo it's with attitude and rush. Very unhelpful, asking questions about copays and new patients and she then tells me someone can call me back next week with that information. Doesn't get my number before hanging up, how will they call me back? If reception is this uncaring how will my doctor treat me?

My experience at Marshall Medical North on June 19th was extremely alarming and put my health at…read moreserious risk. I was evaluated during my first visit that late morning/early afternoon and was told to return immediately if my condition worsened. Later that same day, my symptoms became significantly worse, so I returned as instructed. During this second visit, the physician on duty did not come into the room, did not examine me, did not reassess my symptoms, and did not repeat labs despite clear deterioration. The medical record from that second visit states that an exam was performed and that I was "in no distress." This is not accurate. I was sitting on the side of the bed actively vomiting, in severe pain, and visibly unwell. My blood pressure at discharge was 90/43. After being discharged in that condition, I traveled to a hospital in Birmingham, where I was immediately admitted with acute kidney injury and infection. I remained hospitalized from June 19th to June 23rd and required urgent surgery on June 22nd to remove the obstructing stone once the infection and kidney injury were stabilized. I have filed formal grievances with both the hospital and my insurance provider regarding the care I received during the second visit. Based on what happened to me, I cannot recommend this ER and would not feel safe returning. However, I do want to acknowledge that the initial doctor I saw, Dr. John Alves, was outstanding. He acted quickly, ordered the appropriate tests, and made sure I received pain relief. I truly appreciate his care and professionalism. I only wish he had still been on duty when I returned in worsening condition.

This emergency room is as slow as slow can be. Every single time I have had to come here it's…read morenothing but excuses as to why they can't get you in a room. I've been in the waiting room for more than 2 hours with a possible blood clot in my leg with the pain steadily increasing and the dizziness increasing in waves along with being cold and hot randomly. Now they don't have any beds. I literally could've been driven to the Birmingham VA hospital and had this figured out by now but came here under recommendation of its possible severity. If I could rate zero stars I would. After finally getting to the back, the staff was very polite. They asked about my experience in the front and apologized for the treatment. They were fast and efficient.

I am a patient here and came down with the flu and need to be seen but they say they cannot book an…read moreappointment or take a walk in because they have too many providers "out this week". The office clerk could not provide any suggestions for where else I could go because "she's not from around here" and was not apologetic and seemed irritated at being interrupted from her computer work. Lots of signage outside, saying walk-ins welcome and that you can be seen today. False advertisement. Will be looking for a new primary doctor.

This office is horrid. If you need to be seen you will wait a month and the staff is very…read moreunfriendly.

I will never use this place again. After being a patient for many years, today I was refused b/c of…read morea comment I made on my FB page. I recommended them, even complimented Ginger, but stated sometimes I had trouble getting in to see them if I was sick, and being asked to come several days later. Another friend of mine was refused treatment after they found out she had gone to an urgent care. (ON a weekend when they were closed!) What are you suppose to do? Make an appointment to be sick? I cannot believe they monitor their patients FB posts, but have been told they have to notify me in writing and they did not. I am filing a complaint with the medical bureau against them. I believe they discriminated against me b/c of something I said. I am furious over the girls attitude over the phone with me this am.

Highly recommend Dr. Raines, Ginger Nurse Practitioner, and all the staff at Raines Family…read moreMedicine! Much of my family and several friends agree and go here also. The wait times are reasonable, even for a sick visit. I was in and out in less than an hour today. Crystal and Ginger had me fixed up super quick. The office is neat and clean and welcoming as well as efficient.

A very special place to live or rehab. An amazing and caring staff. It's a joy to work here .read more

Eileen was amazing to work with. The nurses were amazing and the entire staff was friendly and…read morecaring. My Aunt was there for 2 months for rehab on her hip and they took excellent care of her. I'm so thankful for TLC.

I have been seeing this doctor for a few years now. She has always been professional, knowledgeable…read moreand very understanding. She takes time to answer questions and provide as much information as possible to ensure I understand what is going on and what the next steps should be. Highly recommend!

The billing for this facility is horrible. Even the employees say the billing is bad since it's…read moredone out of house. I got a bill in the mail and scanned the QR code. The QR code sent me to a website. The website said I had a zero balance. So naturally there was not anything to pay. Then I get a notice that my bill was sent to a collection agency. So how can you pay a bill without a balance. Seems sketchy to myself. If I can help it I will not be back here for myself. They need to sell to UAB so we can have a decent hospital in the area!

I had a medical emergency back on July 4th of last year. I was rushed to Riverview by EMS. I can…read morehonestly say the doctors and staff of the Emergency room, ICU, and Cardial Step Down Unit saved my life. My understanding is I put the staff trough "Hell" my first day there. I don't remember anything about the first two or three days there. They sedated me. I was their guest from July 4 to July 10th. I can't remeber all the doctors, but I do remember Dr.Patel, Dr.Higgins, and Dr,O. I can honestly say these wonderful people saved my life. The housekeeping staff, nurses, and food service also played a great role in saving my life as well. They all deserve a world of credit. By-the-way people say hospital food is bad...not at Riverview. I and my wife found their food to be quiet good. God Bless the staff there!