Tourist trap. I…read morereserved online at a specific price. At pickup, I was told only two cars were available and was given a different vehicle. I was not informed that this would result in a €600 upgrade charge, nor was the upgrade presented as optional. The rental rate itself matched my reservation -- the issue is the undisclosed €600 upgrade, which I did not request or knowingly agree to. I was under extreme stress due to my husband being very ill at the time, which made the lack of clear disclosure even more concerning. Do not rent from Hertz Lisbon Airport.

Terrible experience with this rental company in Lisbon/Tivoli. I rented a Mercedes S-Class and…read morehalfway through my trip the car displayed a warning that it would shut down because the AdBlue tank was empty. How does a premium rental car even leave the lot without something so essential? I lost nearly four hours waiting for roadside assistance, missed important reservations, and then was forced to pay the technician in cash for AdBlue--even though I purchased full roadside coverage with zero deductible. To make matters worse, the company later recharged my credit card for the same expense. I've emailed them several times with no response. Zero accountability, zero customer service. For a company renting "luxury cars," this was anything but a luxury experience. Save yourself the stress--rent elsewhere.

Beware of Sixt Rent a Car. They are attempting to charge me 650USD for a small tear to the sidewall…read moreof a tire. I am certain this did not happen on my watch as it is the kind of damage that happens in parallel parking or running too close to a curb. This did not happen. I believe it was there when I picked up the car or happened after I dropped it off. They claim I should have inspected the car before I drove off, but this tear was not visible to the naked eye, especially in the dimly lit airport garage. When I asked for a photo, they had to circle the tear in fluorescent magic marker (otherwise it couldn't be detected). They also violated their own policy because their rep is supposed to complete a "return checksheet" with the renter at the drop off point. This was never done. Instead, this guy walked around the car, looked inside, and said "You can go".

For starter, it is very affordable. The waiting in line is extremely slow or are they just being…read morevery thorough? I sure hope that is the reason. However, it did feel like it was longer than it should have. Now, some run in diesel like the car I got. It's a standard tiny "cleo" made by Renault. It runs okay on flat surfaces and little hills but struggled on higher grounds. Now, I have to say some roads of Sintra are very narrow and very confusing but I managed well with the help of the navigation system. It wasn't efficient enough though that I have to advice you guys to have google within your reach. It will save you some time. Anyway, they offer very good insurance coverage for your entire rental if you choose it. I know I did because I never know the future. They bring the car with full gas, clean and ready to go but they also expect to get the car back filled with gas. They will clean the car again upon return for the next person. Returning process was much faster. I still recommend this place because it worked out very well for me in my opinion. You're welcome and Obrigada!

Scammers! I'm angry I didn't look at all these reviews before booking a car at Lisbon Airport. I…read moresee many people have had similar experiences in that we were scammed for false damage charges! I guess they need to make more business this way because they suck terribly. I wrote to them and even included the local.police. Monica Sant'Anna from Guerin has yet to answer me in providing proof of photos before I took the car and the Police directed me to a website which is not valid. Hmmmm....DO NOT RENT FROM THIS COMPANY. SCAMMERS!

The worst car rental company ever!!' Their contract/instructions stipulates that I may not get a…read morevehicle if it not picked within 30 mins of appointment time. I showed 10 mins early to meet their representative as instructed. No rep and did their shuttle did not show up for 45 mins to pick me up. They also charged me €233 for a paint scratch (not damage) underneath the vehicle which would have not been visible to eye at check out inspection. I asked them for before rental photos and they couldn't produce one.

Super easy and pleasant experience! Service was quick and thorough, staff were friendly and warm…read more(and multilingual if you need). Before heading to Portugal, I had read a lot about people getting caught in rental scams in Lisbon or waiting on long lines -- didn't read that about Sadorent (which is why I chose them) and now I can confirm that they're not out to get you (or foreigners for that matter --I spoke Portuguese and English but it was clear I'm American). They're also really efficient. Just do your due diligence--check the car, log the gas and mileage, and make sure all details they can question you on are documented before you head out. Sounds basic, but there's not much they can scam you on if you cover your bases. Again, I didn't feel AT ALL like Sadorent would try and pull one over on me. Just saying this for those who are freaked out about renting a car in Lisbon (like I was reading the crazy reviews). So glad I did the research to find Sadorent. Truly great experience! Small note: the location is near the airport, not in the airport. We uber'd to and from where we were staying, but I believe there is a shuttle from the airport.

problem started when we arrived .. After purchasing insurance online we were told at counter that…read morethe insurance we purchased was no good and that qe would have to purchase an extra 600 euros or leave a 4000 euro down payment incase there was an issue when we returned the car we were told we were an hour late and would have to pay an extra 100€. Alamo would of cost me 900€ all in and they are at airpprt unlike this Drive on Holidays. My advise stay away from them . Car was good but it cost you more in the lo grun.

drive on holidays Madeira... Turns out the worst rent a car company i have ever come across. The…read morecar broke down while it still had half the fuel in the tank. When i went to the office to collect another car, they told me that i need to pay for the half tank, that too at an inflated price (they asked for almost EUR100 whereas the market price was around EUR40). Worst service, the staff is there just to rip the customers off. The blocked EUR100 against my card for any fuel, which was to be returned if i successfully returned the car with a full tank. Turns out that money has just gone out and not returned, which i will now need to dispute with the bank. Can't dislike this company and the experience more. Please stay away from them

Olivauto is the only car rental company I use. It is rare to find a company like this! No hidden…read morecosts, no extra charges, just pay what they quote. My advice to simplify things: Take their simple insurance and get a V card for tolls. They have won my trust over the 8 times I have returned to them. Daniel was a very friendly and helpful team member who made my experience this time great. The other company I trusted up until recently was BeRent but they charged me to wash the car on return. I can't recommend Olivauto enough!

Reasonable prices, helpful people. They have everything from little smart cars up to vans. One…read morecan pick up a car in Cascais, and drop it off at the airport or in Lisbon, by arrangement, if that's what one wants. .

Dani was a fantastic tour guide. A Lisbon native, she is very knowledgeable about the city's…read morehistory and offered interesting details and background on the neighborhoods we visited. The food and drinks were plentiful and tasty. Dani also offered great ideas for other Lisbon adventures.

Raquel was knowledgeable and friendly. She took us to places we never heard of or would have…read moreentered on our own. This was a highlight of our trip. Highly recommend