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    GoCar Tours

    3.7 (3 reviews)
    Closed 9:30 am - 7:00 pm

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    Sixt - Lazy Sixt workers Not helping get our car- nor others who were waiting over an hour!!

    Sixt

    1.3(9 reviews)
    1.5 kmAvenida da Liberdade, Príncipe Real - Av. Liberdade

    Terrible experience with this rental company in Lisbon/Tivoli. I rented a Mercedes S-Class and…read morehalfway through my trip the car displayed a warning that it would shut down because the AdBlue tank was empty. How does a premium rental car even leave the lot without something so essential? I lost nearly four hours waiting for roadside assistance, missed important reservations, and then was forced to pay the technician in cash for AdBlue--even though I purchased full roadside coverage with zero deductible. To make matters worse, the company later recharged my credit card for the same expense. I've emailed them several times with no response. Zero accountability, zero customer service. For a company renting "luxury cars," this was anything but a luxury experience. Save yourself the stress--rent elsewhere.

    Beware of Sixt Rent a Car. They are attempting to charge me 650USD for a small tear to the sidewall…read moreof a tire. I am certain this did not happen on my watch as it is the kind of damage that happens in parallel parking or running too close to a curb. This did not happen. I believe it was there when I picked up the car or happened after I dropped it off. They claim I should have inspected the car before I drove off, but this tear was not visible to the naked eye, especially in the dimly lit airport garage. When I asked for a photo, they had to circle the tear in fluorescent magic marker (otherwise it couldn't be detected). They also violated their own policy because their rep is supposed to complete a "return checksheet" with the renter at the drop off point. This was never done. Instead, this guy walked around the car, looked inside, and said "You can go".

    Photos
    Sixt - More photos of the same lazy workers who don't care how long you are waiting.

    More photos of the same lazy workers who don't care how long you are waiting.

    Sixt - Lazy workers helping no one and in no hurry to help those waiting.

    Lazy workers helping no one and in no hurry to help those waiting.

    Sixt - More photos of the lazy workers for Sixt car Rental- standing, joking, talking while we waited 2 and a half hours for a car.

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    More photos of the lazy workers for Sixt car Rental- standing, joking, talking while we waited 2 and a half hours for a car.

    Guerin - Another photo

    Guerin

    1.2(32 reviews)
    8.3 km

    For starter, it is very affordable. The waiting in line is extremely slow or are they just being…read morevery thorough? I sure hope that is the reason. However, it did feel like it was longer than it should have. Now, some run in diesel like the car I got. It's a standard tiny "cleo" made by Renault. It runs okay on flat surfaces and little hills but struggled on higher grounds. Now, I have to say some roads of Sintra are very narrow and very confusing but I managed well with the help of the navigation system. It wasn't efficient enough though that I have to advice you guys to have google within your reach. It will save you some time. Anyway, they offer very good insurance coverage for your entire rental if you choose it. I know I did because I never know the future. They bring the car with full gas, clean and ready to go but they also expect to get the car back filled with gas. They will clean the car again upon return for the next person. Returning process was much faster. I still recommend this place because it worked out very well for me in my opinion. You're welcome and Obrigada!

    Scammers! I'm angry I didn't look at all these reviews before booking a car at Lisbon Airport. I…read moresee many people have had similar experiences in that we were scammed for false damage charges! I guess they need to make more business this way because they suck terribly. I wrote to them and even included the local.police. Monica Sant'Anna from Guerin has yet to answer me in providing proof of photos before I took the car and the Police directed me to a website which is not valid. Hmmmm....DO NOT RENT FROM THIS COMPANY. SCAMMERS!

    Photos
    Guerin - Guerin's photo of the damage

    Guerin's photo of the damage

    Guerin
    Guerin

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    Sadorent - Top paint scratch was less than quarter size. No dent or damage. They charge €233 to spray paint or wash off paint. Unscrupulous company.

    Sadorent

    3.7(3 reviews)
    8.6 km

    The worst car rental company ever!!' Their contract/instructions stipulates that I may not get a…read morevehicle if it not picked within 30 mins of appointment time. I showed 10 mins early to meet their representative as instructed. No rep and did their shuttle did not show up for 45 mins to pick me up. They also charged me €233 for a paint scratch (not damage) underneath the vehicle which would have not been visible to eye at check out inspection. I asked them for before rental photos and they couldn't produce one.

    Super easy and pleasant experience! Service was quick and thorough, staff were friendly and warm…read more(and multilingual if you need). Before heading to Portugal, I had read a lot about people getting caught in rental scams in Lisbon or waiting on long lines -- didn't read that about Sadorent (which is why I chose them) and now I can confirm that they're not out to get you (or foreigners for that matter --I spoke Portuguese and English but it was clear I'm American). They're also really efficient. Just do your due diligence--check the car, log the gas and mileage, and make sure all details they can question you on are documented before you head out. Sounds basic, but there's not much they can scam you on if you cover your bases. Again, I didn't feel AT ALL like Sadorent would try and pull one over on me. Just saying this for those who are freaked out about renting a car in Lisbon (like I was reading the crazy reviews). So glad I did the research to find Sadorent. Truly great experience! Small note: the location is near the airport, not in the airport. We uber'd to and from where we were staying, but I believe there is a shuttle from the airport.

    GoCar Tours - carrental - Updated June 2026

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