I've been to many hotels in the world (Montreal, Washington, New York, San Francisco, Paris) and I can tell you this is not a 4 stars hotel at all. A 2** stars would be honest, even if the place is huge and nice on the pictures.
Short story: Don't expect nice welcome, or employee care about you and don't expect a quiet bedroom. Take a deep look on reviews and comments before going there!
Long Story: (when you're angry because it's joke, you have time to explain longly why is it a lied place)
Here is our case with my wife, we've been to this place for a "quietly" week-end through Wonderbox.
After hours on the road, we've been arrived a Saturday around 5pm at the front desk. They left a notice saying we have to go to the bar to bring someone for the check-in (seriously ?).
So we walked through the hotel, went to the cave first mistake happen, a guy ran to customers by opening the kitchen door (door which open onto a main hallway) to fast. The guy injured the arm of my wife, just say sorry and continue his way. Arrived to the bar, a girl came and ask us to follow her to our initial point for check-in. No conversations. She did not ask if we're doing well, if we had a nice trip, she just does not care at all, no smile.
Then we went to our room, a joke... The room was in front of big garden with big party (50 people). There was a family party with two big inflatable game and kids. There was a lot of music, and it was like that until 11pm.
The bedroom had several issues: used sofa, network cables in the room, used wall (paint from the roof), one used tube for body wash. We had a separate bedroom (damn not good for a couple...).
We went to the wellness center. Absolutely no one was there for a welcome! No towels. No water for the Sauna... (damn it's a saturday night in a 4stars, seriously ?! It's like a desert). There were 2 nicely spa but everything around is dirty. There were dust and leaf in the relax room. The ham-am was in construction and smell like sewer. Seriously, it was a joke... They trying to look like luxury place, and you can see they hide their trouble money by forget maintenance and cleaning.
The meal was okay, it's not a restaurant, but a buffet. Do not expect to have a Chef ! We had to serve ourself (forks, glass, etc...). I only saw 2 personal the whole night ! The guy at the bar (who also heart the arm of my wife) and the girl managing front desk and removing dirty plates from the table.
After all this we asked for another bedroom because of the noise, they said they have no other rooms available.
At 1am30, some people from the family party (I saw the, when I went to the bar) turn on loud loud music in the whole place. I hallucinate how they did not respect all customers at all. It was the biggest joke for me, you're not a 4 stars when you playing with nerves.
Anyway, we refused to pay (give the wonderbox number) when leaving, they answered by email by saying they disagree and in a way that "don't worry, we will debit your wonderbow number". They said that without any arguments (I will post pictures and emails). read more