Came back to Upstate NY after six years in the Marines and used this company for my storage needs…read morefor one more assignment overseas. Came back to my unit having a small hole in the roof that did water damage to a kitchen stool and a few boxes. The owner said I should have had insurance and she wasn't responsible at all, despite repairing the hole the following weekend. They also were angry I didn't drop my key off to the unit to repair it, even though I only have one key and was out for the weekend. Their solution... call me a belligerent and nasty customer and put the blame on me. I do think my situation is an anomaly, and probably most of their roofs are sound, but are you willing to take that risk and for them to never take ownership of their own self storage units? Long story short, all I really wanted was an apology for their leaky roof and maybe $30 to replace my stool. Wouldn't recommend and won't return.

I was glad when the previous owner ( who was not the most customer service friendly) sold to the…read moreBicknell family. The Bicknell's own quite a few stores in town...Bicknell's offer friendly service and bend over backwards for you. And since they bought it the prices are reasonable. I bought a wood stove from them last winter and for the first time in years we are comfy in our home! This summer we replaced a broken above ground pool- the price was great and so far so good!!!

From the owner: For nearly 35 years, SummerHaven Pool, Home and Spa has been specializing in fun, relaxation, and…read morehome comfort for all year round. Whether you're in the market for a pool for fun, a luxurious spa for relaxation, a stove to warm your home in the winter, or a fireplace to create a comfortable focal point, a barbeque and/or an outdoor kitchen, pavers and firepits or even new quality patio furniture, we are certain that you will find what you are looking for at SummerHaven Pool, Hearth & Spa. Local swimming pool, spa, fireplace and heating products company - Serving customers in cities, towns, and suburbs near Potsdam, New York including: Bangor, Brasher Falls, Canton, Colton, South Colton, Edwards, Hannawa Falls, Hermon, Heulvelton, Hopkinton, Lisbon, Madrid, Malone, Massena, Norfolk, Norwood, Ogdensburg, Parishville, Russell, Stockholm, Waddington, Winthrop and more.

Worst sales experience of my life…read more Salesman wasn't even there at the time we agreed on, so I had to wait. The guy regularly spoke over me and didn't even listen to what I was trying to find. Didn't make a deal when I was there, as I wanted to think things over. Guy would barrage my phone and email constantly, once calling five times in a row while I was at work. When I answered to explain I was at work and could not take the call, he just kept talking. I will never do business with this dealer. Show some respect.

Made a phone call, the rudest person i ever spoke to in my life answered and then hung up on me for…read moreasking a question. Then called to ask a manager about that and then had the manager hang up on me. They have no respect for perspective customers, i cant imagine how they would treat you after taking your money. Potsdam would be better off if this "business" wasnt there.

Unfortunately, movers tend to have a bad name. This company is the reason why. Ed seemed great on…read morethe phone as I was navigating my father's solo move across the country. I opted to choose a local mover, thinking people from our small town area are like family. Boy, was I wrong. The estimate given for the move was $3200, cash only, receiving half up front and the second half upon arrival ($1600 each payment). Although my dad should not have done this, he handed the full amount in cash to Ed to take his first half - Ed took $2000, stealing $400. This is just the start of the nightmare. I planned a couple extra days so that they could arrive to the new house the same day my dad would be able to get into his house. Some complications prevented my dad from getting into town the day he expected, but he notified the movers of this immediately and was able to have someone near the new house agree to let the movers in so that they could finish the job. Since my dad wouldn't be there to give the second half of the payment, he offered to leave the second half in NY with whoever Ed chose or in a check. None of this mattered. Ed berated my dad continuously. Ed stated that, by law, my dad had to be there when the movers arrived and that he had broken the contract - a contract that was never presented or signed. Ed became drunk and belligerent, calling my dad and myself multiple times, saying he was going to destroy my father's property on the side of the road and turn around unless he was paid an extra $500. Quite simply: extortion. At the end of the day, my dad ended up paying this extortionist, just so that he could get his belongings back and move on. Lesson learned to check Yelp reviews before the next move. Steer clear of Brock's Moving and Storage and Ed Simon at all costs.