Do not rent from this place. Got stranded at Ogdensburg airport because the person didn't leave a…read morekey to van we rented. Not only could we not get in it, but it was filthy. Food everywhere, napkins, empty bags. It was gross. Tried to reach the company, but no one was available to help. Ridiculous. I wouldn't even give them 1 star, but had to, to post this. Incredibly disappointing.

From the owner: Countrywide Rent-A-Car provides low mileage, quality car rentals at competitive rates in St…read more Lawrence and Jefferson counties. We currently have cars available at our home location in Potsdam, at the Ogdensburg and Massena airports, and in Watertown.

My rental with Enterprise Potsdam has been great! I have been waiting for my car to arrive from…read moreanother state. I had to extend my rental out, and the employee that helped me made it easy. They even were able to pick me up from my house to get the rental car.

This was my first time using the Potsdam Enterprise location and things didn't go smoothly…read more Here's the cliff note version of my experience: Enterprise has fundamental problems with their reservation system. Zac, the Assistant Manager at the Potsdam location, was able to think outside the box to problem solve getting a rental for me so I got to my destination on time. (Full disclosure: it did take persistence to initiate Zac's problem solving, but once on board he did a fantastic job.) Here's the long version of my rental experience: on Tuesday I made an online reservation for a compact car for 9:00am Wednesday morning. I received an email confirmation of my reservation. (If you call to make a reservation, the recording you listen to while on hold tells you the best prices and availability are found online. Instead of waiting on hold, I decided to book the reservation online when I got home later that day.) I didn't schedule a pick up with my reservation as I had arranged a ride to bring me to Potsdam which is about a 40 minute drive from where I was. At 8:00am on Wednesday I received a call from the Potsdam Enterprise office saying they did not have a car for me. I asked them what I should do as it was urgent I travel this morning. They suggested I call the Watertown Enterprise office. I called to see if Watertown had a car available (I looked up the number online and pressed option 2 to make a reservation) and I was told they had a car. But then when I spoke with the Watertown office directly, I was informed they do not have any available cars. ****THE ONLINE RESERVATION SYSTEM DOES NOT HAVE AN ACCURATE COUNT OF AVAILABLE CARS FOR LOCATIONS AND NEITHER DOES THE RESERVATION DESK. YOU MUST SPEAK DIRECTLY TO THE LOCAL OFFICE WHERE YOU ARE PICKING UP THE CAR TO ENSURE A CAR WILL BE AVAILABLE**** (option 4 when you phone in) At the suggestion of the Watertown office, I called back to the Potsdam office and requested to speak to a manager. It was difficult to get in touch with a manger: he was in a meeting, he wasn't coming in until late morning, the phones don't allow calls to be transferred, I was refused a number to call him directly. Once I was connected to Zac, a manager, it took us a while to get on the same page. I was told there was no car available, period. (And it was my fault because I reserved the car the day before after business hours.) I explained that when I booked the rental there was no indication a car may not be available. If a message had popped up telling me there was the possibility of NO CARS WHATSOEVER being available, I would have made other transportation arrangements. But it all looked good and I received my email confirmation. I checked my confirmation and all the info was correct: I had entered the correct date, time, locations, etc. on the form). How was this my fault? I was willing to drive a distance to get a car and I would take any vehicle that was available--I was willing to use the resources I had to make this work. Now it's getting to be 9:30am and I'm really starting to panic. (I've been on the phone with Enterprise since 8:00am trying to get a car without success--and the ironic part is when you're on hold with Enterprise you hear not only the message about booking online, you hear another message about 'We treat our customers the way they should be treated.' ) My ride starts driving me to Potsdam. Zac calls me back and let's me know he has a possibility: he has an out of state car with expired paperwork. Headquarters overnighted the updated documents, and typically overnighted documents arrive by 10:30am. If the documents arrive, the car is mine for rental. The documents arrived and I was on my way. I'm satisfied with the final outcome (I did get a car and got to where I was going), but am concerned with A) I was told there was no car available even though I had a reservation and confirmation number B) How ok everyone at Enterprise was with knowing I was going to be left stranded C) I don't think I'll ever truly have confidence booking with Enterprise again. Zac was able to turn a half star rating into a 3 star rating, but I really wish things had just gone to plan.

The owner of this franchise double charged me his car smelled of urine and when We complained said"…read moreso go sue me" Beware of this hertz rent a car

This morning my family rented a van from an Ottawa Enterprise location for a drive to Toronto…read moretoday. Unfortunately, we had an incident where a low flying goose badly hit our windshield about an hour out. Enterprise told us to go to the Brockville location, and said that although they closed at noon (it was already 11:45) that they would stay open for us to arrive and change vehicles, since our windshield was damaged. Melanie, from the Brockville outlet, was extremely kind and patient with us, helping us with our insurance claims and with the vehicle changeover, even though it was after their official hours. Melanie, thank you so much for going above and beyond with your customer service!

These guys provided a rental at very short notice. Despite a dire shortage of vehicles on their…read morelot, they provided very friendly and prompt service, with a compact car that got me to where I had to go. Most rental car places in small towns do the majority of their business with insurance companies, rather than people who need a single, one-way rental, but these folks really came through for me.

Came back to Upstate NY after six years in the Marines and used this company for my storage needs…read morefor one more assignment overseas. Came back to my unit having a small hole in the roof that did water damage to a kitchen stool and a few boxes. The owner said I should have had insurance and she wasn't responsible at all, despite repairing the hole the following weekend. They also were angry I didn't drop my key off to the unit to repair it, even though I only have one key and was out for the weekend. Their solution... call me a belligerent and nasty customer and put the blame on me. I do think my situation is an anomaly, and probably most of their roofs are sound, but are you willing to take that risk and for them to never take ownership of their own self storage units? Long story short, all I really wanted was an apology for their leaky roof and maybe $30 to replace my stool. Wouldn't recommend and won't return.