The positive: 1. I reached my destination safely…read more 2. In Sao Paulo, Brazil, they made changes to my 2nd connecting flight and made it earlier, rather than me waiting for a 5 hour connection. I arrived a lot earlier than planned, woohoo!! 3. In Brazil on departure, the check in gate they have been consistently nice, professional and friendly in Salvador, Bahia. The negative: 1. The check-in process at Dulles International (USA), was a hectic, confusing, nightmare. They were short staffed and the line was the longest of all the airlines. Once at the counter, she said run to my gate. I made it, barely. 2. On the plane departure from IAD, there was a 45 minute delay beforen take-off. They didn't explain much, only after 30 minutes they explained they had mechanical issues and there was a storm further south. Thus 2 reasons for the delay. 3. In Sao Paulo, Brazil, the stewardess' on the plane did not greet me when I got on, they were too caught up in personal chit chat, not welcoming. 4. They lost my luggage. I arrived to my destination Saturday morning. After a very long process explaining next steps to retreive it, it arived to my hotel Monday evening 6 pm. Apparently, my luggage did not make it to my plane I left out on in time for departure. Hence, the chaotic check-in process was just that, chaotic. I realized this on a connecting flight connection. I had to file paper work in Sao Paulo. You just have to trust it will all work out when your luggage does not drive as planned. Bottom line, I know I will afely reach my destination with Avianca, however after flying with them several times now to Brazil and back, customer service is sort of hit or miss. I don't expect high customer satisfaction.

My experience with Avianca I consider the worst possible if you want get your luggage lost go…read moreAvianca if you want get screwed by the customer service go Avianca Avianca makes you wait 2:00 in the airport but if you late 10 minutes I've your airplane still not left yet and they charge you 1079 dollars looking at your face and say this is the best help are company can do they should change the slogan Avianca the best in give your clients stress one more thing on board the airplane they are very rude this has happen with one old lady she asked a one the flight attendant if they can change her in one seat empty on the same economic area and very rudely she said no this is my experience with Avianca I when in others company's and Avianca has been the worst service ever

Love to fly Aeromexico , however their customer service sucks big time. Everything you call please…read moreexpect 30 to 45 minutes to speak to an agent. Then, when you finally got an agent your call you drop with no reason and them you have to re-start all over again. Other than that, they are great , I flu from California to Brazil recently and had a great time.

I picked up a ticket roundtrip from Sao Paulo (Aeromexico) to LAX for $400. $400! This price…read moreallowed not just me, but my wife to also enjoy Thanksgiving week stateside. On the way to airport, I read all the negative reviews and started to think that I had made a huge mistake. This feeling became stronger when I was told - after using the self check-in computer - that aisle seats were considered "premium" seats. This was only revealed to me as I was depositing my luggage. Outrageous, right? The agent understood our shock, and then waived the fee. She warned that this same courtesy was unlikely to be extended again. That was the only hiccough we experienced the whole travel. The planes were either new (787) or relatively new (777). The crew were both friendly and competent. We departed and arrived safely and on schedule. Finally, the food was adequate. No complaints. I suspect that unhappy customers are far more likely to post reviews here on Yelp than positive ones. This dramatically skews the picture. On the 4 flights I was routed on, I seriously doubt that any of the passengers had reason to complain. Of those hundreds of satisfied customers, I suspect that mine will be the only review to be posted. I for one thought I got a hell of a deal and will definitely fly Aeromexico again -- especially if the price is as sweet as this trip!

Our flight had a layover here in San Paolo , this is a very big airport, we had enough time to find…read morea bar & relax for a bit before our connecting flight to Rio. We had some Brazilian beer & cheese bread, bread was so tasty & the beers really hit the spot after the long travel. There were plenty of options for food & shopping, my only complain would be having the Latam lounge closer it was like all the way on the opposite side & since our time was limited we just couldn't waste the time looking for it. Overall decent airport with plenty of options.

Very clean airport, lots of public seating areas, lots and lots of lounges and food options, as…read morewell as an airport hotel literally inside the hotel. Pretty chill and ideal for connections

Há anos que não pego taxi no aeroporto de GRU. On invés de alugar carro, peguei um táxi da…read moreGuarucoop para ir à São Paulo. Parabéns pelo serviço excelente, carro limpo e motorista simpático.

I really love Guarucoop airport taxi. Arriving at São Paulo's GRU airport, just head past the…read morebaggage claim and outside to the branded kiosk. You pay a flat rate to get to the city (it's R$140 for me to get to Pinheiros), offer the attendant your exact address and then have the ability to pay the full amount on your credit card. If you're lucky, there won't be a line and you can just hop in a taxi, but if it's a Monday around 8/9am, you may have to join the line. The worst I've had was 45 minutes (and that's after landing from an international red eye flight). The pros: you can pay with your card in advance, no language barrier issues, no worrying about whether the driver will take the long route to run the fare, nice and clean cars.