I was Dr.Hitzou's patient fo almost 40 years. And when she sold her business I was very sad. She made me like the Dentist growing up.
HOWEVER; I unfortunately suffered from a dental emergency and needed 3 root canals or extractions. I was in extreme pain, couldn't eat, couldn't sleep, and had never been to another Dentist. I had an appointment booked and they gave me some freezing to help with the pain. Unfortunately since I hadn't slept in weeks I slept through the appointment (with all the other pain medication i took i was out cold). They refuse to accept me as a client now. - bc I missed one appointment (kind of understandable though and would have paid their cancelation fee or missed appointment charge or whatever it was they want to charge) but of coarse now they have tossed aside one of Dr. HITZOU'S favorite patients. I'm extremely disappointed, and was taking my daughter to the office also, but now I'll be going elsewhere. I found this very disrespectful - especially for a very loyal and long term patient of Dr. HITZOU. I don't feel like anyone in the office cared at all about my health, or about my teeth. I also don't feel like I was treated professionally. I dont think that they even bothered to try and accommodate me. I think they could have been a little more empathetic and a lot more understanding. I think with all the years I had been coming to that office - they certainly didn't appreciate me as a client the way Dr. Hitzou always did. Im never one to look for pity, and I'm not one to make excuses. But this has made me realize just how greedy, and selfish some people really are. I'm very let down, and STILL haven't had my teeth fixed. read more