When Gold Star replaced my roof, I didn't think that I got what I paid for and wrote a review criticizing their work. Little did I know at the time that I just didn't talk to the right person. Mr. William Rose, who is the owner of Gold Star called my wife last week and told her that he knew nothing about what was going on with my house. He could not have been more helpful and kind and said that he would make sure that everything was taken care of. He sent his superintendent, Mr. Monte Black to my house immediately to discuss my problems. Monte said that Mr. Rose does not do business the way that my first review stated. I said in that review, if they would make it right, that I would change my opinion of the company. In the next few days, Mr. Black, showed up with a crew at 7:30am and went to work on the repairs. Needless to say that Mr. Black was just as kind as Mr. Rose and went to work and worked all day to repair my problem. I have never been treated more kindly than I was when Mr. Rose found out about my problem. I must add that some of the problem was not even their fault but they took care of it anyway. This is a satisfied customer. It is not about what happens in a job, because I know that things will happen, it is what you do about it after the fact. Mr. Rose's company deserves six stars for the way that he handled my problem. That is the reason that he has been in business for so long and came highly recommended to me. Now I understand why. I am so pleased that he found out about my problems and corrected them beyond my expectations. I would recommend this company for all of your roofing needs and if you have a problem, contact Mr. William Rose Sr. and he will take care of it. I am so pleased that I am going to hire them to do another job for me on a commercial metal building that I own. All of my problems have been solved. Thank You Mr. Rose and Mr. Black. You are both first class in my book. You all are what is GOOD about American business. People can learn from the both of you what satisfaction guaranteed is all about. read more