My husband and I were very pleased with the cleaning of our sofa recently. We had the sofa for…read more over 10 years and it was truly so dirty, being light tan, that we considered replacing it. After being cleaned by Phillip, it is like New again. We highly recommend The Floor Lord for all your upholstery cleaning needs.

If you are looking for a carpet cleaning professional whose goal is to provide excellent customer…read moreservice, allow me to recommend Philip Hollingsworth with The Floor Lord.

One of the worst companies I've ever had the misfortunate of working with. We had a warranty plan…read moreon a couch, and this company was the one we were assigned for the repair. They initially scheduled a repair for March 18. On March 10, they suddenly send a message that the repairman will be there in 10 minutes. We inform them that we're not available, and they tell us that March 18 isn't available anymore. Fine - we reschedule an appointment for March 30. On March 30, no one shows up, and no sends a message saying they're not coming. After calling about five times, I finally get a call back, and they book us a new appointment for April 24. Then, on April 9, another message saying the repairman will be there in 10 minutes. This has been absolutely ridiculous and unprofessional.

If I could rate less than a one star I would! For one, I sent pictures in and asked if this repair…read morecould be done, the support of one of my Windsor style brace back chair was broken and most likely needed a new one. I sent in the pictures to Nancy (who was nice) stated she would let Jeff (the owner) see the pictures and let me know if it can be fixed and I asked again if it would be fixed correctly. That was one chair out of 6, the other five needed to just possibly be re-glued. Well he quoted a price and said they would come to my house and fix it , I set a date and was expecting to see them in a week. Well the worker came (not Jeff) and the guy (Thomas -who was nice) drove up in a car (unexpected) and got out Thomas stated that he wasn't sure what the job was and it must of been a miss communication because he can glue and drive some screws in but nothing like this that needed to be fixed,he didn't do major repairs , he was expecting something completely different and well frankly so was I . So what I'm telling you is ... if you need a couch leg to be tighten or something simple , that's fine go with company. The Owner Jeff should of just stated that he was sending someone , and that the company only does simple repairs and maybe some cleaning . Beware he's gonna charge you $275 for a simple repair, maybe some wood putty in a crack . They just do simple things because if I would of know and if he would of been honest and actually looked at my pictures I sent him I wouldn't of had to send his worker out to my house!!! Oh btw he charged me $50 dollars for his worker coming out just to be sent away, Shame on this business!!!