SO CLEAN. The cleanest gym in the surrounding 100 miles I swear. The staff are fantastic. The manager Mo is always friendly. The front desk really make a community. Maurice, Nicole, Jacob, and a few names that escape me at the moment really take time to say hello, good morning, and recognize you. It feels like a community. Everything you need for any type of work out. Did I mention it's spotless? All the time? I used to go to Lifetime Clarendon and left because it was so badly maintained. This Gold's gym you could eat off the equipment. The bathroom never smells-- lifetime fitness' bathroom always smelled a sewer. The gym never stinks, it's always the right temperature. The music is never too loud. People are always courteous. The trainers are always polite and mindful of everyone around them while training clients and not needlessly staking out territory to show off. I didn't want to leave this review because I love my local gym as it is and uncrowded, but really the rating they have right now is unfair. I see the same faces every day whether it's staff or the guests. Everybody comes here consistently all the time. They love it. The most slept on location in the DC metro. I love this gym! 5 stars times a million. read more

I live in Lyon Park so technically this gym is closer to me but I opt to go to the Ballston location. Because of its location this gym is smaller than Ballston and I feel like it doesn't have everything I need to do the job done. Not to mention Ballston's Gold's Gym has a sauna and ample parking. read more

Gym manager used high pressure sales tactics to get me to get an annual membership. When I expressed concern about committing because I may need to move away from the area, made vague assurances that he could help if I need to cancel my contract. After a death in the family necessitated this move, no help was given, threw his hands up and insisted on full cancellation charge. Told me that's how annual memberships work. read more

Golds gym in Clarendon is a solid gym with the essentials for a good workout. Free weights, your standard set of machines, and cardio options. It's very small, being right in Clarendon, but it gets the job done. read more

Water filter "filter meter" is red and pegged to right side. Staff sit at front desk and ignore maintenance issues, or say "Mo is the manager." Sad. read more

Unethical Bullying Management, disempowered staff. Having been a gym member in 4 other countries over the last 20 years, I find this gym comparatively sadly disenfranchised. I have been a member of this particular gym for 4 months and in this time I have had 4 staff, on separate occasions, approach me and suggest I complain about the gym management. They too have had very little support from the management there and feel helpless to support their members and group participants. The best way to make changes is to go over the head of the bullying General Manager Sonny, who leads with hubris and unethical apathetic behavior, and make a detailed email complaint to the open and responsive District Manager Mustafa Saifee (MSaifee@goldsgym.com). read more

Suddenly, I'm able to hear people talk to me at the gym! (noise level was lowered). Is this a permanent change in favor of protecting our ears from noise pollution? I surely hope so....but every time the music volume is lowered someone in bad management decides the gym is really a 1980s disco or Millennial Bar and starts blasting everyone. I'll take a wait-and-see attitude. In the meantime, someone has got to go around tightening loose bolts on the equipment. read more

For starters.......this place has a unique layout and a lot of great equipment packed into a loft-like condo space. I fell in love with this gym as soon as I walked through the doors! It has every piece of equipment under the sun. In addition, there are free weights and lifting machines for to accommodate every type of workout!! There is also loads of fitness/cardio equipment, a boxing studio, spin cycle studio and yoga/pilates studio to complete just about any fitness interest and goals. Most importantly.....iMY PLAYGROUND/SANDBOX.....is the free weights section! There is enough weight equipment to work every muscle known to man and beast alive! A few honorable mentions include bootcamp-style classes, kick-boxing, and Zumba....in which I humbly made the mistake for a "Crumpin' class"...so I politely exited out before being embarrassed. So as you can see there is something for everybody at this Gold's Gym location to keep you motivated and get you moving. To sum it all up: CUSTOMER SERVICE: Great staff. Very friendly and helpful people. You should feel right at home with most of the staff. VIBE: Non-intimidating. Beginners, Novice, Bodybuilders and Advanced Fitness Enthusiast...will all fit into this utopian environment. The gym is has an open floor plan, with tons of huge windows and lots of light. LOCKERS/SHOWERS: In all honesty, it is so-so. This is where ALL gyms fail!....imho. It can wreak sometimes for sure...of *lets not go there*! But in all, I could not find any fault or anything bad with this gym. It has everything one would need and there's plenty of equipment/classes to motivate and variate (change up) your workouts; if you find your routine getting monotonous. With so many amenities within this gym....What more do you need!? So, if you read this review this far......Get your butt up off the couch and sign up for this place immediately....you won't regret it. read more

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Mo general manager is very welcoming and attentive, his staff is assertive and always greet with a smile. I feel very welcome here and love to come before work at 6 am or after work. Machines and equipment is very well kept and clean! I love how the ac is always working properly and makes me feel good while sweating a workout! read more

Depends on location...I do appreciate that the DC Metro chain has conveniently placed gyms for my needs. They can be run down, and not serviced very well...but again depends on site. The crowd is also dependent on location, and time of day. Overall MOST people who come have a decent gym etiquette, and are there to get a work out in. read more

Staff at the front desk are great, but besides that this gym is seriously lacking in all other aspects. Most of the machines are in disrepair and well due for replacement. Despite being preached to via email about mask wearing one will find hand sanitizer, soap dispensers, and paper towels empty more often than not. Yesterday they didn't even have any paper towels. I understand things are more challenging right now due to COVID and supply chain issues. With that being said, if you're going to be open for operation and emphasizing expectations for members, then you certainly need to do whatever is necessary to get something as basic as cleaning supplies sorted out. Mediocre, but acceptable enough pre-COVID; subpar and unacceptable post-COVID. Would not recommend. read more

Read all documents carefully, and I would advise you to have an attorney review anything you choose to sign. They will try to drag your membership out with any fine print in the document. Worse experience I've ever had with a vendor. One star is way too kind. read more

Perfectly reasonable full-service gym, especially during off-peak hours. The locker room and bathroom is a bit gritty, so I never used it. My complaint is with billing and canceling. The staff made it difficult to cancel when I moved and I had to make multiple visits. Then they kept billing me fraudulently, and wouldn't answer the phones or emails, and then sent the bill to collections. Not acceptable. read more

I downloaded the free pass to use at this location for the first time. I came in and the guy was giving me a hard time to begin with by double checking my email and pointing out it was from a few days ago. He went back and forth with the manager and wouldn't accept the pass saying that i had used one more than a year ago at another location. Their website only says that you cannot use a pass within 6 months of the last one. They just lost a prospective customer who's a local. read more

I would give golds negative stars if possible. They are vultures and don't care about their customers. Closing your account will take an act of god, I swear it. Its happened twice now. When covid hit the merrifield location closed. We tried to close out our membership but the location was not open and we couldn't get through to anyone on the phone. They also stopped charging us on the auto-debit. We assumed they just closed our our account and they were going out of business. Unbeknownst to us, they moved our account to this Clarendon location that was still open and where we had an account years ago, without any notification. For 8 months they accrued monthly payments on our account but (didn't hit the auto debit so we had no idea and they said they didn't have a contact # or email on file) until we received a letter from a collection agency saying we owed $500. I can go on about how we called everyone and their mother at golds about this and literally no one cared about helping us but this already long enough. Today we settled w the collection agency and our credit reports will be tainted for 7 years. I would sue but unfortunately we've moved out of state. I'll stop myself here. Get your membership at your own risk, golds is the worst gym in America read more

So golds gym in Clarendon fraudulently charged me 80 dollars an when I called them on it and cancelled told me tit would cost me an additional 40. Just tore apart their contract and sent them supporting documents now help me blast them on social please this is disgusting. First mistake how can you charge me a gym menu on March 25th 2020. I smell a class action. Curious if a lawyer I know wants to see how binding their arbitration agreement is. I'm pissed they got the wrong one they also charged me on 1/25/21 the day my contract expired after they ignored my freeze request under their new pandemic policy. I was also told by the GM Mo that my contract was automatically extended by 3 months due to golds COVID closure. Total BS your contract has no extension clause and was unenforceable as of 1/25/21If you read this share screw corporate greed it's a little money but it's my money. read more

I canceled my membership in March. I got a call from a debt collector in November saying that I didn't cancel and owed dues. There was absolutely no attempt to contact me before November. When I flagged this to management they accused me of lying about my contact. I've never been gaslighted like this by a business. The debt will be thrown out but this location isn't honest. Keep all of your correspondence and phone records. read more

3.5 stars is more accurate than a solid 4-star rating. Last year I split my time between the Ballston and Clarendon Golds Gym. I've upgraded my rating for the Clarendon location based on the cleanliness alone. This location is starting to show it's age as the wear and tear from its congested rush hour crowd has taken its toll, but it's the clear winner between the two. This location does not have the ick factor that has infected the Ballston Golds for years. The bathrooms here are generally clean and they seem to make the best use of the spaces. I appreciate the smell of cleaning products and it seems that a cleaning crew is always in action. They seem to be proactive about responding to the member requests here. They make the best use of their space and have squeezed as many cardio machines as humanly possible. There is a variety of equipment that's easily available during the off hours, but can be difficult to access when the crowd comes rolling in after work. It's hard to find parking and the fees can add up if you're here regularly. This gym isn't perfect, but I'll take it over Ballston any day. read more

It's kind of frustrating how on weekends, most people make the conscious effort to wake up early to get to the gym only to find out this gym never opens at its advertised time. I've been going here for years and I'm not sure if it's new management or just inept staff but to have hours listed as 7AM and 8AM respectively on Saturday and Sunday and not open until an hour or so later is ludicrous. I hope management sees this and corrects the issue as other gym goers have told me this is sometimes a weekday issue as well. Is it that hard to get a gym properly staffed to open on time? As I'm writing this time allotted to my workout is being taken away. read more

This is definitely my favorite Gold's in the area. It's clean, smells nice and have lots of natural light coming in. It's organized too (or maybe the regulars here are just better about putting equipment/weights back compared to the Rosslyn location?) so no random mismatched equipment laying around. Bonus points for the 2 TRX set up by the cardio room that anyone can use! Locker room is pretty spacious and clean as well. read more

They were to finally allow me to escape from the clutches of my membership, but it was not an easy task. Buyer beware.

The gym has been sold off as a franchise since my earlier review when it was owned by corporate. I quit the gym last fall primarily because I was moving, but also because of Covid and what I saw in the gym. I was able to quit by email with little hassle, contrary to a review I read here complaining about that. The central corporate office was involved in the harassment I received for refusing to pay for another member's membership and personal training. The franchise was not involved in the harassment since the problem occurred before the location was sold as a franchise. An attorney at the Justice Department (who belongs to Gold's) questioned whether the corporate gym complied with state laws to protect my credit card information and encouraged me to file a complaint with the Virginia Attorney General, which I did not do. I was concerned with the inconsistent wearing of masks, not only by clients but also by staff when I quit. Hopefully that is better now. It's not enough for the gym to make announcements making masks mandatory. It needs to be a condition of employment for the employees and members need to be kicked out if they don't wear masks. read more

The classes here are amazing. My wife and I have been going to the 6am classes on Tuesday and Thursday for almost three years. Stevens Pump class on Monday and Fridays at 6am is packed and worth it. Great work out as I have seen my muscles develop. Alyssa is a great ball of energy and is fun to listen to. Mahsa on Thursdays is intense, all are at 6am. Only downside is they are not great with keeping gear clean. Weights could use a cleaning read more

Four stars for the equipment, facilities, staff, and pricing / value, but docked one star for insufficient AC. I've been a member here for about a year, and have been mostly happy with this gym. They have all the equipment I'd want: lots of good weight training machines and free weights, plenty of treadmills / ellipticals / bikes for cardio, and at least a bit of space for stretching, ab work etc. It's all relatively new and in good condition, and the staff do a good job keeping it up and running. (Note: I don't take classes or use a personal trainer, so I can't comment on those features.) Like most good gyms, it can get busy at peak times, but it's never so packed that I have to wait long for anything. I go evenings after work during the week, and either mornings or afternoons on the weekend. At worst, there might be a short wait for a particular weight training station, but there's never a wait for any of the cardio equipment. Pricing is fair, and a good value for what you get: $39 a month, with no contract (so you can quit at anytime), and that gets you access to Gold's gyms everywhere. Unlike the nearby WSC, this Gold's is actually located above ground, not in a basement, and there are lots of windows to let in natural light. My main gripe, noted above, is that they don't adequately cool the place during warm weather, which around here is nearly 6 months of the year. When it's hot out, it's going to be in the high 70's inside the gym. That's uncomfortable, especially if you're working out, and there are times when the heat adversely affects my stamina and workout. I understand that to keep pricing at $39 / month, some things may have to be compromised, and it seems like AC is one of them. Personally, I'd rather pay $5-10 / month more if it meant the gym was nicely chilled. Just sayin'. read more

I'm a business traveler and bought a week at this gym for $50. It would have been $15/day otherwise. I find that price way too high. I got a week at the MAC in Baltimore's inner harbor for $40 and had a much better experience. Crowded. OMG, crowded. There was no place for me to jump rope. I could barely squeeze in between all the bros in the free weight area. Don't even think about mat work. There is only one stationary rowing machine, boo. I can't overstate how packed in here everyone is. I couldn't turn around without being in someone's way. It was dire. I will be in the area again, but I won't be back to this gym. read more

Great place. Friendly people, cool staff. Weight lifter friendly. Nice variety of free weight and machine equipment plenty of ab areas and cardio. Clean and gets it done. You can be serious about a workout at this gym and nobody tries to upsell or force you into personal training. Just a clean great old school gym where you can lift weights without anybody bothering you and friendly folks. They've got classes too but never tried yet. read more

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It works. Lots of equipment in a tight space. They do well putting a gym in an odd upstairs space. Cardio equipment is plentiful, but weight machines can be limited at busy times. I have never seen a place so busy between 5am - 7am on weekdays. Lots of serious lifters at this time. The free weight section can get tight and busy. Also, towels aren't free so it's hard to use 2 machines at once because someone can easily snag it while on the other machine. You have to be strategic when lifting at times which can be a pain. I would try elsewhere but there is nothing else in the area anymore. read more

I've been going here for about a year (AMs and weekends mid-day), and think this is one of the better gyms in the DMV. You're first impression may be that the gym is on the small side, but it is rarely packed and feels like a private gym on weekends. PRICE: The good thing about Golds is that you can access all of the Golds Gyms in the area, making the bimonthly-billed price a little easier to swallow. Golds bought out Fitness First in 2013 and allows members access, almost doubling the number of facilities in the area. LAYOUT: Its a lot bigger than it initially looks. Everything is on a single floor in the shape of a crescent moon: free weights on one end, machines and cardio in the middle, and the group fitness area curling around the back. The locker room near the free weight area is tight during peak hours (namely, 5-7 PM). Showers are kept clean. CROWD: Other than 5-7 PM, this place is usually very sparsely populated. Its the standard Clarendon crowd: overwhelmingly 20 and 30-year-olds with ample disposable income and usually is good shape. The good news is that this has not turned into a "look at me" gym. The people who come here come to work out and have good gym etiquette. (Bring you're own towel...I think they charge you at the front desk.) EQUIPMENT: Most things here are new-ish, and all of it is in good repair. I've never seen more than 1-2 pieces of cardio equipment down at any time, amazing since the cardio area is far more busy than the other sections. All the basics are here, and in sufficient number that there's not usually a wait. Cardio equipment is placed by the windows with a good street view. This is a great gym to do circuits in the AM or on weekends since there's rarely a crowd and machines are thoughtfully placed. PARKING: There are 2 nearby pay lots. The one on Filmore is, counter-intuitively, not associated with the gym even though they are on the same street. Staff validates parking up to 2 hours for the underground parking garbage on Garfield, accessible behind the gym. The rate jumps to $10 if you exceed 2 hours. (The garage elevator takes you up to the 2nd-floor gym entrance; no need to go outside and then back in.) Street parking is limited, given the area's crowds, but may be cheaper than the garages. TRAINERS: They know what they're doing and work alongside you to help you achieve your goals. They usually throw in a training session with each membership. Suggest you check it out when you join. CANCELLING MEMBERSHIP: The policy is not clear (but that's the fault of Corporate, not any particular gym). As it currently stands, you pay for you last month at sign-up. Golds also requires a 30-day cancellation notice, which is typical of gyms. However, putting these two aspects together, your last day of membership becomes ***60 days after your written request for cancellation***. (Intuitively, it would be only 30 days, but notification of cancellation means you will still be billed for the next month and *then* you get your "billed ahead month" tacked on to those 30 days. 30 paid + 30 paid in advance = 60 days.) This policy never appears in writing anywhere, but Corporate will not budge if you contest it. Plan accordingly. read more

I am new to the area and just joined Gold's Gym for the first time. Wow this gym is great! It is clean and has a fun urban feel to it, with great views over the Clarendon area. All the other members are respectful and actually follow the rule of wiping down equipment before AND after use. The women's bathroom is so nice! They even provide hair dryers for the women who decide to take showers and want to blow dry their hair before leaving! I LOVE IT! Plus there are no grunting pigs throwing weights around and there is a cardio machine of every kind always open! I have been going just about every day for the past month and I have never had to wait for any of the machines I wanted. I am just so surprised this gym doesn't have 5 stars all around. This gym is just such a HUGE improvement in comparison to the 24 Hour Fitness I belonged to in California. I read in some other reviews that the classes are crowded. I took a class just this past Thursday and there were a whopping 5 people in the class! Sometimes they can be full, but I have never had to fight for a spot or forgo the opportunity to take a class due to too many participants. At my old gym I used to have to get there an hour ahead of time and make a reservation to take a class! Or pay a dollar in advance (in addition to my membership fees) to make a reservation and skip showing up early. I feel spoiled at this gym! FYI: If you are in the market for a class, try Body Pump!! I absolutely love it. Especially on Monday nights with Christine and Saturday mornings with Russ. He is super sweet and has the best music! There is another instructor, Jason maybe? Tall with blonde hair. He is hilarious and has great music as well. Body Flow with Amy on Tuesday nights and Saturday mornings is also a great class. I am not much of a yogi, but she is such a nice instructor and modifies her class for all ability levels. Two thumbs up for Gold's Clarendon. read more

Location is great, equipment is mostly new and in great shape, and the trainers are friendly and not pushy. It does tend to get crowded during the after-work hours from around 5 to 7; however, it's never unbearable. But it's not all fun and games; I have a serious gripe about the lack of towel service: for 50 bucks a month, there should be towel service, and the fact that there isn't is making me seriously reconsider my gym options. I might sound lazy, but I shouldn't have to bring my towel to work with me every day, and then have to wash 5 towels every week; I've honestly never heard of a gym that doesn't have towel service, but this one doesn't. So if you're considering a membership, just be aware of that fact, because we were not at the time we signed up. I guess it's our fault for not asking, but towel service is such a gym standard that I didn't think that a gym this nice wouldn't provide it. read more

1/25/09: 5th star added as classes are now in full swing. I am working with an awesome physical trainer, and looking forward to fitting some of the classes into my way over-packed schedule. 10/30/2007 :Out of the several Gold's I have used this one is hands down the nicest! It's bright and shiny and *clean*. It doesn't feel like a gym, except for the fact is has state of the art machines and lots of weight equipment. I enjoy watching the early morning news on the little screen on the elliptical machine. It only loses a star for not having any classes. read more

I'd been a Gold's gym member for 7-8 years and always felt at home, sadly that is not longer the case. The manager (Anthony) was incredible rude when i tried to bring a guest, claiming they charge a fee for guests when that's never been the case. I was running at full speed on the threadmill and he resumes to stop my machine and charge my account a guest fee without my authorization. I've been working out there everyday for YEARS, and all the staff and trainers know me and see me walk in day in and out. I constantly purchase their gear and refer people to their gym (through the FREE guest pass) including my BF who is also currently taking on personal training lessons (he will be cancelling at the end of his sessions). For this guy to treat me like some second class citizen and basically kick me out of the gym like a dog just shows they don't care about keeping their loyal members happy and are just on a power trip to make their gym more profitable in a super saturated market. So disappointed in what I always considered a cool and safe place to work out. read more

I joined Gold's about 6 months ago and this was the location I purchased my membership from. I really liked that the girl (Leslie?) showing me the gym wasn't pushing and hassling me to sign up on the spot. She gave me a free one week pass to try it out and let me take my time. I like this location because all the machines are brand new, it is really clean and there are ton of windows you can people watch from. (if you read any of my reviews you know how much I like people watching... that sounds so lame) Took off one star because they get really really busy on week nights and they aren't too good with their cardio machine maintenance (there are always at least 5 machines out of order). read more

This gym offers a clean and friendly workout environment combined with terrific classes taught by gifted instructors. I go to the gym about 5-7 times a week and Gold's is always changing things up to ensure my workouts are never stale. My favorite class here is the Abs class. It's a short, 30 minute class but it gets the job done well. The instructor is helpful and assists everyone to ensure each exercise is performed correctly. Friendly staff and great location! read more

There are a bunch of golds gyms along the orange line corridor and all have the same pricing for corporate. It's not great but it allows you access to any of them around the country as most are corporate. Sign up anywhere and it's the same deal. This location is better than many but still lacking. Pretty large and good location but parking is rough. The equipment is decently new but not great. Missing standard ellipticals and another stair stepper or two. Also gets very crowded and unbearably hot at times. read more

This review is simply for the Body Pump class taught by Jen. SO bad. She was late and seemed like she couldn't keep up with the workout. She also sang along and made very odd faces the whole time she taught. I've taken Body Pump from other instructors at other locations and enjoyed it -- felt challenged. This was boring and uncomfortable. Glad I tried it via Class Pass and not through a paid membership at the studio. read more

This gym has the best facilities and staff! There is a good selection of equipment and the atmosphere is very unique, with lots of windows and natural light. The equipment is in great condition and they are quick to fix any broken machines. The staff is extremely friendly and willing to help with anything. I'm always greeted by a smiling face and warm welcome. In my experience, their personal trainers are knowledgeable and passionate about fitness. They truly care for their clients. Since COVID, the staff has been diligent in protecting their members. There is always a worker cleaning and wiping down equipment and replenishing paper towels and disinfectant. They have many disinfectant/towel stations and encourage members to wipe down their equipment both before and after use. They require masks when you're not actively performing an exercise and have been polite about reminding their members of this. I've seen a staff member frequently make rounds to count the number of occupants and make sure everyone is adhering to the mask requirements. They have also spaced out the gym floor mats and shut down every other cardio machine in order to encourage social distancing. Overall, a wonderful gym with a staff that upholds a GOLD standard for their members! read more

I've been to a lot of gyms in my travels and this one was perfectly mediocre. I'm not a huge fan of the layout for the most part. There was no weight rack dolly right next to the bench press; this costs time and energy for something relatively simple. Some of the machines were also a little bit older too. There is a nice little work area for free weight dumbbells with some decent benches, space, and mirrors on both sides. The dumbbells appeared to be in order which is refreshing like the temperature of the gym. They also had a nice array of abdominal and stretching devices. The spin bikes looked pretty cool and it looks like they offer some very interesting extra classes but for added fees. I did not take any basic classes but they look like they could be fun there. I don't know what is up with the sinks but they only spewed out really hot water. read more

I'm almost scared to write a review because I don't want people to discover this place! After almost two years of going to Ballston Gold's and swearing again and again that I would quit my membership and find a nicer gym, the Clarendon Gold's opened. No more disgusting, broken down machines, lines for the treadmills or towel shortages. The staff here are much friendlier and approachable than their Ballston counterparts, and, most importantly, it feels SO CLEAN. Granted as the gym gets less brand new some of the machines have proven a little worse for wear, most of them are well maintained. Now that they've recently started offering classes, I like the place even more. Classes are much less crowded than at Ballston, and the spinning classes have such nice brand new bikes. For anyone who has suffered from busted bike to busted bike at Ballston, it is like heaven. I just wish some of my fav instructors from Ballston would move over here! They are still building up their class schedule, which leaves a little to be desired (not a lot of yoga/pilates offerings in the early mornings), but so far so good. Parking is a little bit of an issue, but you can park in the garage beneath the building and get it validated - it only costs $1 on the weekends if you stay for less than an hour or so I think. Also, in the mornings I have never had a problem just parking on the street, which you can do for free before 8 am. For the price and location and quality, I highly recommend this gym. read more

Just and FYI to gym hunters in Arlington (or nationally), Golds Gym does NOT value their customers enough to keep their business long term. After a being transferred to a new office, I no longer had a need for their gym. A phone call to the billing office, to end my contract a few months early, proved they are unwilling to accommodate reasonable requests for an early contract termination, of which I was willing to pay for. They offered 5 options of which none applied to me. The 5th option, my personal favorite, allows me to pay off the entire amount of my obligation NOW instead of even monthly payments! The manger could not explain how that worked for people trying to cut their expenses!? I informed the manager that I would not be renewing my contract and I would share this experience with everyone I knew, to which she had little concern for! I personally find their lack of customer appreciation to be unprofessional and will not support them any longer. To be fair, their Clarendon gym is very clean and well kept, this post pertains to their corporate billing and customer service departments. read more