Kyle Johnstone is the epitome of what Golf Town needs more of! He is the only employee who I have seen - time and time again - proactively come up to customers and support them with their needs (compared to several others who are reactive and almost wander around the store). Immediately after conversing with him, you just love the guy because of his genuine love for golf and helping others. His patience to educate me on the differences of the clubs, picking out different clubs for me to test at the simulator and giving me tips on how to improve my game has led Kyle to become my trusted advisor. Kyle is my go to when I need to buy something from the store - from new shoes and gloves to my entire golf set. Lastly, his Customer First mentality is second to none. When Kyle is there, someone will always have a club in their hands and a smile on their face. Extremely grateful to have met him and glad to see that Golf Town has amazing people like him! read more

What I witnessed today by the manager at this store, left such a bad taste in my mouth I will never shop here again! An elderly gentleman in a wheelchair was trying to do a return. The manager spoke to him in such a rude manner. I couldn't believe it! What really blew my mind, was the gentleman was in a hurry to catch his handy dart ride on the lower level of the mall. He asked the manager if he would give him a quick push to the elevator. The manager responded NO and said he didn't have enough staff to help him. My mouth litterally hit the floor! There were two customers in the store. Myself and the gentleman. There were 4 staff members standing around shooting the breeze. I asked to quickly pay for my item. I then wheeled the sweet gentleman to the elevator and took him right to the curb to meet his handy dart. I decided to go back to the store and speak to the manager. When I confronted him about how unkind he had been. He simply shrugged his shoulders and said it was company policy that he couldn't leave the store. I told him nevermind any policy. We have a responsibility in society to be kind and helpful to those who need it. Period! I hope Golf Town has some much more compassionate employees on their payroll because what I observed today was absolutely shameful! read more

I am making a concerted effort to bring my golf game to a respectable level this year. With the right equipment, I will have to rid myself of that excuse. This is where Golf Town comes into play. There's very few options in the Lower Mainland to get your golf equipment from. Even fewer that have a selection that actually provides you with reasonable options. Golf Town carries all the name brands, as well as some of the lesser known brands such as Yes! putters. With a mall entrance from Coquitlam Centre and a street entrance shared with Futureshop and Atmosphere, I sometimes choose to walk through it on my way to and from my car and the mall even if I don't have a need to buy anything golf-related. The cashiers always seem to be responsive and greet you with respect, which is always nice. The floor staff seem to be quite knowledgable, but it's a safe bet that they'll generally steer you towards their personal favourites or the latest/greatest technology rather than what might actually work best for you. I don't fault them at all, since golf is a very personal sport/pass-time and the easiest way to sell is based on what you know or what you've seen. I can't imagine that they all can try every single club nor do I expect them to. Ultimately, I can't suggest a better place in the area if you need golf clubs, accessories, or clothing. No matter where I go, none of them actually make me a better golfer, but I do look great in these Adidas Adipure golf shoes! read more

Golf Towns are not always equal. Which is why we came all the way out here to check out this one. The items here are about the same as the Richmond one, but selection is a bit different. Clothing for example and older clubs is another. In turn, we came and found what we wanted and were happy with the results. Where else can you get golf equipment and related stuff these days? There's not much competition left. Kinda wish Tiger Woods would start winning again, that might help with sales eh? read more

Not as spacious as Richmond's but good enough. Looking forward to improving my game to get under the 100's without counting those food wedges :) Another 2 entrance store, from the outside and the mall. In here to check out the belly putters, and talk about sticker shock--thought with the official PGA banning these on their tournaments a few years ago, that the price would be sharply reduced but no, no, no, can't believe the $250 they were asking for. Disgusting, really. yet at the same time, really comfortable too, and can see why Tiger was against it, isn't he always right lol. Does take away one less skill element in terms of the balancing by using your gut to hold steady. Tried a few strokes at the putting green, by the mall entrance, a tad smaller than Richmond's, I may add. Driver simulation by the far wall. Nice that he asked me if I wanted to give any of their drivers a whirl, but didn't want to be tempted lol. I still have one that I rarely used, from a store that I can't even remember where I bought from, oh well, one less review. read more

Helpful and friendly staffs. Online purchases are good too. Lots of options and I like going there. You can practice digitally there and see how you like it too read more

First off, you need to know when you go to a Golf town you are not going to get great service. I left the Langley location after 10 minutes, when all I wanted was help on making a decision to buy a new set of clubs. Two male/female staff members had a great time flirting and talking at the front while noone came to offer assistance. Extremely angering when you want help and have full intention on buying clubs. The store itself is great, with a vast amount of selection, and good sales. I ended up going to the Coquitlam location to buy my clubs, as I hoped there would be better service there. Same thing, noone made any effort to ask if I needed help, and after 10 minutes I had to ask a manager for help. However when I did get help the associate seemed to have a good amount of knowledge, and I got a great deal on my clubs and couldn't be happier with the product. But Golf Town doesnt MAKE clubs, they sell them, and they suck at it ;) If you are a timid customer, beware! But fall in love with the store itself. read more