We saw Dr. Kaleb Thomas on Saturday, March 29. Our 13 year old male Miniature Schnauzer had been…read morehaving urinary incontinence, along with other aging problems. Since they were booked, we were taken on a walk-in basis. Dr. Thomas was very kind and patient, answering all my questions. I kind of run on at the mouth, yet he was so patient. Dr. Thomas explained the potential problems, and recommended some tests. He also diagnosed an eye problem that I assumed was just allergies. It's an easy fix with some eye ointment. The vet tech was a total sweetheart. She was very engaging and also a great listener. We talked about the weather differences between the Hill Country and Minnesota. The front desk was very helpful and accommodating. They were efficient and polite. The new building is fantastic! Handicapped parking is close by and there are sufficient spots. I had no trouble smoothly rolling my oxygen machine into the building. It was easy to locate seating with a nearby power outlet for my machine. I didn't mind waiting to be seen - not in such a nice environment! The coffee bar was a welcome surprise, because I didn't have a chance to get coffee before I left our house. When we were led back to the exam room we passed a playroom they have set up for human puppies (children), which I thought was very thoughtful. I would have taken a picture, but hubs gets a little embarrassed when I do that. Trust me, it looks like a lot of fun for kids!

If we could give a zero rating, we would. I am filing a complaint against Herbst Veterinary…read moreHospital regarding poor customer service, questionable billing practices, inadequate communication, and concerns about the medical treatment our cat received. We had trusted Herbst Veterinary Hospital with our pets for approximately three years. On June 19, 2026, we brought our cats Octavia and Jacapoo in for routine wellness services. After reviewing our invoice, we believed our military discount had not been properly applied and that several charges required explanation. When we contacted management, we were met over the phone with sarcasm, yelling, and unprofessional behavior from both the assistant manager and the practice manager. The conversation became so inappropriate that my husband began recording it. Shortly afterward, we received an email terminating our relationship with the practice. After we filed a written complaint, the area manager contacted us and acknowledged that office management had acted inappropriately and informed us that corrective action had been taken. Despite that admission, our concerns regarding billing, communication, and veterinary care were never satisfactorily resolved. Soon afterward, our cat Jacapoo developed a serious paw injury following the nail trim performed at the hospital. He began limping, experienced significant pain, stopped eating normally, and appeared ill. We contacted the practice immediately. During the follow-up visit, we did not receive clear explanations regarding his treatment, and our concerns were dismissed. We ultimately sought treatment from another veterinarian because we no longer had confidence in the care provided. We are requesting that this complaint be placed on record and that Herbst Veterinary Hospital review its billing practices, customer service standards, employee and management training, procedures for handling patient concerns, animal welfare and follow-up care.