I was directed to this company when attempting to book a vacation rental through vrbo.com. I needed to make arrangements that would accomodate 7 people and their rep that contacted me assured me she was booking 2 side by side units that each accomodated 4 people. This all took place the beginning of June 2010. This was for a trip to New Orleans this coming October. Over Halloween. During a Saints home game. Places book FAST that time a year.
She had called me several times, each time relaying the same information, like she forgot she had already spoken to me about these details. When she would email me she used mispelled and abbreviated words, more like texting than proper emails. I only ever received written confirmation through the mail for one of these units, but she assured me that I would be receiving the second set of confirmations in the mail shortly.
I needed to have surgery the beginning of July and several weeks had gone by while I was home recovering, now it was the middle of July, and I realized I had never received that second set of confirmations. I called and email my "rep" several times and she never responded. So I took it upon myself to contact the resort (as it was referred to) to confirm my reservations for these 2 units. As I suspected (I had a BAD feeling about all of this from the start) we were only booked for 1 unit that would sleep 4 people. Needless to say I was furious. I left an after-hours message with Good Buy Timeshare's rental manager and another rep returned my call the next day. Now here's the kicker....
She informed me that she was aware of my situation, that my original rep was fired 4 weeks prior and she is doing everything she can to straighten this out. Now, if they were "aware of my situation" for a month, why hadn't anyone from that office contacted me?!
I feel that if I hadn't taken it upon myself to call the resort directly, we wouldn't have discovered the problem until we had gotten to New Orleans in October for our vacation.
The only good thing about Good Buy Timeshare was that they did return my deposit..... But please stay as far away as possible from this company. read more