VRC getaways Customer service was wonderful. Great vacation and a great price.

I purchased a package for a Tahiti village stay in Las Vegas. When I booked it I was told that I would get at 1 bedroom, but originally was told it was going to be a 2 bedroom when I purchased it. I told the person on the phone that it was okay with 1bdr, but was told they would still request a 2bdr. I agreed to take the one bedroom but to please request a 2 bedroom. And they told me that my room was booked for June 18th I made plans rented a vehicle and brought my family to Las Vegas only to find out that they had never sent over the reservation request and I had no room to stay in. I called and I called trying to contact and get help. They referred me to another resort and insured me I had a room there. There was not another room there, and they wanted me to use my points. So I ended up booking a completely separate reservation with my points under a different timeshare Im an owner at. I had to use most of my points, which cost about a $1000 not to mention whatever other fees and stuff. I am still waiting to get some kind of compensation back from this company, they never corrected the situation they attempted to offer me another stay at a different date and I have not been compensated for the $1000, I had to spend on another room or for the inconvenience of driving all the way to Las Vegas and not having a room at all. I also never received the complimentary room I was offered yet. Luckily I was able to book with my time share otherwise this wouldhave becomea HUGE DISASTER!! Another family with no options would have been completely on their own, with nowhere to stay in Las Vegas, 10 hours from their home. This is disgustingly corrupt and unacceptable to put people in predicaments like this. read more

Be very careful when dealing with this business. They seem to specialize in bait-and-switch tactics. Also, if you pay them anything toward a reservation, do not expect to get your money back--even if they promise a refund. I made a reservation through them and was charged an additional $169. However, I never received any confirmation email for the reservation. When I contacted them to cancel it, they assured me that it had been canceled and that a refund would be issued. After waiting about a week without receiving the refund, I called again and was told by another agent that the reservation had never been canceled. I requested the cancellation again and asked to speak with a manager. I was promised a callback from a manager, but that call never came. It has now been over a month, and I still have not received the refund despite numerous phone calls and emails. They refuse to connect customers with managers or anyone who can actually resolve the issue. I also had another reservation with them that I canceled, and I am still waiting for that refund as well. This has been the worst and most frustrating experience I have ever had with a business. Based on my experience, I would strongly advise others to avoid using this company. read more

Fraud. Don't fall for it. They give you a runaround after taking your money. Cancel multiple times and later tell you they can't fulfill your package. By then, it will be too late to dispute the charges. read more

I booked a weekend getaway and was sent a confirmation the charges were deducted from my account. They cancelled on me via email. They said they called and I didn't answer. To me once the money was paid and the email confirmation came I didn't answer not know that I still had to speak to someone. I called and was on hold, transferred and spoken to in a hash manner. Please take my advice this is a scam read more

If these people call you PLEASE do not stay on the phone with them. They are scammers and they are NOT a real company! These people called asking for my grandmother to scam her and once I told them i wasn't paying anything they wanted to get weird. I hung up on them immediately and then an unknown number texted me right after asking why I hung up which proves this is a SCAM! read more

Everything they said is a lie..do not go with this company. They sell for spinnaker resorts and you stay in lousy roach hotels unless you pay much more. Stay far away! read more

I was contacted on 9/10/24 for marketing purposes for Fanta Sea/Flagship Hotel for a 4 night 3 day stay in Atlantic City. Prior to me accepting this vacation package, the sales representative was aware of what type of room I had stayed there on four different occasions and was accustomed to staying in. He assured me that I would have the same type of room and that it will not be an issue. Today, when I made my reservation, Jennifer stated that they can only place me in a studio room with two full sized beds and no pull out sofa bed. The rooms I stayed in before is normally a one bedroom suite with a separate living room, a king sized bed and a pull out sofa bed. When I asked to speak to a manager, the customer service representative Jennifer stated that the manager did not guarantee the stated information when the reservation package was bought on September 10th. I'm not happy with the deception, and I will NOT be purchasing a timeshare package through VRC Resorts after my required presentation! Deceptive marketing practices!!!! read more

I would stay far away from this company. While everything I spoke with the sales rep sounded good it actually turned out pretty terrible... They stated that there are no black out dates. Great! Called to book a few months later for a date that was over 6 months away. Blacked out... Called back to ask about it and they said they don't have blackout dates but some of the hotels they book through due. Well that's called blackout date... Asked for a refund after this and after speaking to a few managers they agreed. Never happened. Called back to check on status and they had nothing on record and even though their system says "all calls are recorded" none of my calls were recorded. I was now past the date refunds were allowed so there was nothing they could do for me. If you want to work with a company that isn't ethical and only cares about a quick cash grab you'll love these guys read more

Beware! Any company where the salespeople can not make up their minds on which number is the proper number for customer service is weird. Then, it gets weirder. You call customer service and if you want to speak to a rep you have to leave a message and wait 72 hours. Imagine if you had a problem while taking advantage of their "too good to be true offer". They are also not associated with Spinnakers cause Spinnakers called me and told me so after I wrote complaints on the BBB site. read more

Horrible, Suspect, and a total waste of time! I was promised a 3/2 night stay for listening to this outdated presentation. When I called to redeem the 3/2 night, First you contact a 3rd party company that laughed at me thinking I was going to actually redeem the 3/2. Then I have to put in 2 dates or you can not go forward, once I input the 2 dates, they told me "somebody will send me a message for when THEY are available to tell me my options. Oh, you have to pay $29 before you can get to that point. Then if you don't call in that time frame the process starts all over. The choices of the 3/2 are at what they consider "budget hotels". Days Inn and such! They told me I get $100 in Dining dough. They gave a card and you get 10% off your meals to equal $100. I only put 1 star because I could not put less. THEIR CUSTOMER SERVICE IS THE WORST EVER except for Lena. She said she would accomodate and she did. Without her help, I would have never shown up. She should be running the whole damn thing because she is the only one I encountered that was committed to customer service. read more

This company's representative, 'Bernie', "short for Bernard", fast-talked me on my cell phone from (386) 309-2606, a Bunnell, Florida number, stating that a package we'd purchased last year had expired, and that he could 'reinstate' the package and give me the full value and add more for just $199.... good for today only. Bernie INFORMED me that my package had expired because it wasn't used within 18 months.. but could not tell me the purchase DATE. Hmmm. I was quickly transferred to a 'verifier', but asked to verify what I was told by Bernie; referred to customer service: VERY glad I called customer service at 8666058315, where Jonathan informed me my pckg, purchased 13 months ago, has NOT expired! DO NOT TRUST the Vacation Reservation Center IN Las Vegas: (702) 353-3801! The rep lied to me to obtain a new purchase! read more

So I wanted to update my review. It's now been 10 days since I was told I'd get a refund and I still have not seen a refund hit my account. I plan to call the tomorrow but I don't understand why I even need to call when I was told I'd receive a refund and was given a confirmation number. read more

This company is a scam don't buy from them. We canceled the service due to being misrepresentation of discounts they Allen Bernstein promised a full refund back in September 2018 we never received the refund and they do not return phone calls. We now have to seek further help to collect our money read more

Everybody gives them one star (too much). At least I'm not alone. Was sold a pet-friendly package at the Dulles Golf Show 2/8/15. Drew Adams at VRC now says we can't bring our pets and won't even provide the number of the contact person. Whatever money I "saved" will be lost in pet-boarding fees due to Drew's lies. It's just a scam. All the other reviews say the same thing. read more

Do not waste your time with this company. After the "director" guaranteed availability at the hotel of my choice for 3 nights on my select dates for $119 (with $50 credit after I book) and after taking my credit card information, I was told by the assistant director who was verifying my offer "on the record" that I do not qualify because I'm not traveling with my husband. I told the director that my husband would not be traveling with me. The assistant director hung up on me before processing a refund. read more

omg the vrc vacations and the tahiti tesort are working together to scam people, if any one of these people call you, please do not trust them, over a month ago i booked with vrc vacations , they took my money and i and was called by the tahiti resort to confirm my reservations a month ago as well. my reservation is for my moms birthday who recently passed away, im in tears as i write this. well, the tahiti resprt called me just now and said "i do not qualify for the promotion i paid for". vrc is going to call me with a different place to go". my problem is, they sold me one thing and now are trying to give me something else, wow! thats if they call back. stay tuned to this story. if it sounds too good to be true, it is, just know that, and do not trust these two companies. getting my lawyer involved!!! i gave them one star for answering the phone. smh! this is their number 866-605-8315, tahiti resort los vegas 702-639-4738. for fun call them and act like you want to book and listen to how good they make it sound, before telling them you know they are lying! now i have to try getting my money back. read more

I highly and I mean highly recommend you DO NOT use the Reservation center to assist you with anything. Especially on hotel stays. I was told when I booked my room I would not get a refund if I cancelled. By the way, they tell you this at the end of the call. But anyway, so this world epidemic happens because of Convid-19. And the hotel has to close. And I'm told I still get no refund. Seriously? Not half back not a discount on my next reservation. A e-mail saying yup your loss. Nothing in return. Just stick it to me when it's not my fault. Shame on them. So I say stay away. They don't care about you at all. read more

I purchased a voucher from Moolala for $49 for 2 nights/3days hotel stay anywhere in the US through vacationrescenter.com. According to the FINE PRINT, was to only pay the hotel tax of $20-$75 for the stay on top of purchasing the voucher. I sent my vacation quote request, and after 5 days got my response today. The two estimates I was given were for $400-$500! This place is a rip off.... read more

Wish I could give no stars! I also bought the voucher for 2 nights 3 days. Tried booking occasions, but I was always able to find a room at a better price so I kept trying over the course of a year. Finally, was going back and forth with an agent for the last month for a stay cation the last weekend of the month. I would put me request in and not hear back until midnight via email. The next morning I would respond asking to book one of the places that was quoted. Again, no email until midnight that evening, now stating that the room is no longer available. I then ask for more quotes. I also ask if there is any other means of communication to expedite this. The agent never even acknowledged my question. Finally, got a quote the I stated I could get it for $80 less. The site states that if you can get it cheaper they would extend your voucher. I then asked to extend the voucher and also attached my reservation showing that it was cheaper. A supervisor then got back with me stating that sine my original voucher had expired this month and I didn't ask to extend it before it expired, there is nothing that they can do. If it didn't take me an entire month try and make a simple reservation, that would not have happened. This company is absolutely horrible! Please save your money and book your own rooms. Lost out on $50 and learned a lesson. Don't do the same. read more

Just got a call from Vacation Reservation Center saying they'd gotten my number from an airport raffle and offering a weekend in Vegas and a cruise all for $150 and a few hours sitting in a "tour of the resort facilities." While on the phone I googled them and found numerous bad reviews on tripadvisor. Started reading them to the salesman on the phone and he got very defensive and told me to look at them on the Better Business Bureau. Did that too and started reading from the 26 complaints against them there. He hung up on me. read more

Not even deserve a star. Horrible customer service which ruined our family vacation because they did NOT book any reservation for us at all. My brother called in to book it through the phone as he usually did to book out vacation with them but this time, the lady who answered his phone call told him that his reservation to Williamsburg is ready to go and everything was all set. Therefore, everyone in our family (total 8 people) took off their work and bought food to go but feeling told me to call the hotel where we booked again. The result was there is NO RESERVATION under his name or the company who booked for us. This SCREW everything. However, we tried to call them and they said they will call us to solve the problem but no phone call back from them. THIS HORRIBLE and people please DO NOT TRUST them. I never disappointed about the worst service like this. If you do want to stay home during the long vacation and do nothing because your reservation doesn't book and no one responds for this horrible service. They CANNOT do anything to solve your problem at all because their service ain't professional and they DO NOT care. read more

Don't waste your time. It's a scam. They're pleasant when trying to get your business but after you do your research and decline, they have the absolute worst customer service. Save your money and avoid a headache. read more

I'd give them 0 stars if I had that option. I purchased two vouchers (total of 4 nights for a hotel), through a deals site. The "deal" stated that you'd get a better hotel price than you could find yourself and that you'd have a CHOICE between a $400 airfare credit, $50 restaurant voucher, or $300 grocery card. Also, you'd pay between $20 - $70 in addition to your voucher for your hotel stay. I got my hotel "quotes" today. They were higher than I could find on my own (even using the hotel's own website, not even considering the discount sites), the hotels had absolutely horrible reviews, and the email stated " BONUS GIFTS? Remember most offers come with a Bonus Gift valued for at least $50 or more! We email them once your trip is booked!" so apparently no choice in the matter and you wouldn't even know what you were getting until you'd already booked it. NO THANK YOU! Their vouchers say that you cannot get a refund, so I simply emailed the deals site, told them exactly what was happening and within 30 min. I had a refund and was told they would be looking into this company's offer. DON'T BOTHER WITH THEM. They are not dealing honestly. read more

If it was possible to give 0 starts I would. I called to book a reservation and was told I would receive confirmation in the mail if the dates were available since it was a busy time. I was told there was not a number I could call to confirm if there was a reservation. I did not receive anything in the mail so I did not think anything of it because was told it was a busy time of year. I called now to see if a different date was available. They said I had to pay a no show fee because the reservation was made before, even though I received no notification. I was told that they are a business and she, Kris Wright, must do what is best for the business, i.e. charge me more money. Kris Wright also informed that there is no one higher than her to discuss this matter with. Do not waste your time or money. read more

This place sold me a Las Vagas packade then decided I was unqualified to go, and would not refund my money. When I received my acceptance letter in small print on the back it specified I must be a SINGLE FEMALE. The last time I looked I was still a male. I am just tryng to get them to refund my $99 dollars deposit. Be careful. This place is a fraud. read more

0 starts. This company is bullshit. They called me to say I tried booking a vacation to two different locations and forgot to go...who the hell forgets about a vacation multiple times. When i said i wasn't interested I was hung up on. This company is a waste of fuckin time, don't pick up your phone if you see a call from (662) 795-4098. read more

Who ever would think that a vacation for $168 for a 7 nights cruise AND include airfare probably isn't the smartest person out there. .. Do your research before purchasing stuff like this! vacationrescenter is a completely different company in my opinion, VACATION RESERVATION CENTER offers discounted vacation packages in order to set you up on a timeshare presentation. I recently stayed in williamsburg VA with the Vacation Reservation Center at my trip was unbelievably amazing. The VACATION RESERVATION CENTER called me because I was a previous guest in Williamsburg at one of their partner properties the call was professional and a good deal. From front desk to managers as well as house keeping the staff was incredible. I WILL be returning!! read more

STAY AWAY, the people are rude and you can book a vacation for considerably less than the "free or award" vacation they offer. My vacation package quote cost $1257.40 I priced the same vacation on Expedia and could purchase it for $1009.94. Vacation rental center says it's because I choose to fly on a weekend instead of there Tuesday through Thursday offer (who has those days off). I tried to explain that I was willing to pay an additional fee for the weekend travel as proposed in there fine print but the quote was considerably more than an additional fee. The offer quoted had NO value as anyone could book that vacation at that price anytime without the frustration of working with Vacation Rental center. read more

This company called me to sell me a resort stay as long as I do the time share presentation. But I can't get them on the phone to reserve one of their packages after I paid for the package. read more