I had PP in fruitport change my oil in mid March. 1000 miles later, oil light comes on and pulled…read moreoff road immediately. Checked dip stick and it was dry. Had car towed to my mechanic and he found that oil filter was almost totally unscrewed. Oil was covered all over undercarraige of car. My mechanic changed the oil and filter and car engine was fine. I stopped by PP and asked to speak to mgr. Asst Mgr said mgr was not in but he could assist. I told him my situation and that everything was OK with engine. I wanted him to know that he needs to make sure his employees ensure oil filter is installed properly. Asst mgr made copies of PP invoice from mid march AND the $100 invoice of oil change performed by my mechanic to correct my issue. Asst mgr said that the employee that performed the UPPER work of oil change no longer worked there and that Asst mgr would discuss with mgr when mgr was back and let me know what they could do for me. I told asst mgr it would be great if they could credit my credit card for the original oil change that they performed. He would check with mgr. I spoke to mgr after Memorial Day Holiday weekend. He stated that he would have to go through Corporate for refund. He stated that his Asst mgr said that all I wanted was to let them know of issue I had and that everything was OK. Mgr questioned my motives of wanting a refund for the oil change that PP did. At this point, I realized that Mgr did not want to make things right, So I decided to share my experience through this review. I thank god that the engine was not damaged. Cant imagine what excuses would have been given if my engine was damaged. Moral of the Story: ALWAYS have a certified licensed mechanic perform oil change. It does not cost that much more and you can bet that he will have your back and make things right if something needs rectifying.

This company does not honor their posted hours of operations. When you arrive first thing in the…read moremorning you may not find anyone there. They also leave vehicles in garage unattended (perhaps using the garage for their personal repairs), then do not take customers in the order in which they arrive. There are several oil change places within a few short miles where they appreciate their customers. Pick any and you'll likely have a better experience.

This is for the car wash. It's jacked up. The auto wash didn't work so the oil change assistant was…read morehelpful in getting it to work, but I didn't have time to deal with this. I would suggest going to the car wash at Meijer, which can get pretty busy and slow, but it's much better quality at the same prices... 6,7,9$.

I had major repairs done to my Buick here. They were great. Finished in a timely way and I felt the…read morecost was fair for the great quality work. I would recommend this place to anyone and will use them again if needed.

This place practice deceptive business. They tried to say that they had fixed my car, gave a…read morerefund ,they did not give me no refund) then gave my car back to me, without me paying. They can not be trusted I had to call the Police to get my car back from them. Who work on a car and release it before it is paid for and they give the client money? I had my car removed from there and will never go there again, even if I have to take it to Grand Haven or Grand Rapids. Jordan is Crooked, I am sure I am not the 1st person they did that to. Jordan has deceptive business practice, they actually told a Bald face lie to say they fix my car and I didn't pay for seven years they didn't send any notices.

Excellent service, knowledgeable staff, no upselling, fair pricing, and they go above and beyond to…read moremake sure car is sent off properly. Highly recommend.

These guys are extremely friendly and knowledgeable about routine maintenance on your vehicle. I…read moreappreciate them taking good care of our vehicles and going the extra mile. They also have fair pricing compared to other places I been, not to mention complimentary top offs of fluids between oil changes and up to 1 quart of oil.

There techs hit on my daughter and wouldn't install a filter I brought in with me…read more they sai dit was against the policy I reached out threw google but they never reached back

Quick in and out with friendly service. They offered extra services like so many places do but…read moredidn't push when I declined.

I just got my oil changed there, and they were not honest about completing the things they marked…read more"completed" on the receipt. When I questioned the worker and even the manager, they made no apology and told me I had "an attitude." Wow! I got very little for my $76.92. Never going there again.

From the owner: First Month $8, Unlimited Car Washes! Multiple locations throughout Muskegon, MI. Stop in today and…read moresign up!

Fast, friendly, professional! Has an oil change and received curious car wash. Th y made my rims…read moresparkle!! Thank you! See you in 5000 miles

I got an oil change here on 2/6/2026 on the evening of 2/6/2026 I needed my car towed. The car…read morestarted overheating badly! we had to leave the car and get it towed twice. Thank god the firefighters were called by someone along the road they sent help because we were out in what it felt like -10 degrees around 8:00 pm with our 3 year old stranded. We took it into the mechanic they said our the radiator fan was broken and the coolant hose disconnected from how hot the engine was. We needed to replace the battery because it was also fried due to the overheating. They needed to flush the entire system there was a concoction of fluids/ liquids. This was absolutely done because of the crappy oil change. We got out car back after about 2 weeks . The same day the car started acting up AGAIN so we took it back after paying for a rental for 2 weeks and $1100 for repairs turns out The coolant traveled to the cylinder due to a mixture of different coolants that have been used. Fast forward its 3/6/2026 and our car is still in the mechanic and needs the entire engine replaced. Thousands and thousands of dollars because of your carelessness. You have left a family of 7 ( 5 children) without a car. God almighty will take this matter into his hands. You guys are irresponsible and even if it is not the owners fault train your people better. Shame on you!

I took two cars today to get the oil changed. I went to performance plus in north Muskegon. The…read morecost for both vehicles for a basic oil change with synthetic oil was $228.00 or $114.00 per vehicle. This doesn't include the upcharge to get a better car wash. That was an extra $8.00. That being said, The staff was friendly and honest-even about up sells. But they didn't Check the tire pressure on either car until i ask the to on my second vehicle. According to their paperwork. This should be the standard practice on all vehicles and a reason I took my car in to get serviced. Also, they never checked my transmission fluid. But that may be because there isn't any way to check it. At least that is what I was told by the man servicing the car. He may be right. Another thought, I think when you pay $114 to get your oil changed. You should get the best car wash for that cost of $114.00. You shouldn't have to pay an extra eight dollars for an upgrade car wash. Yes they give you a free basic car wash . But you have to pay an extra eight dollars ($12.00 of the best wash). The $114.00 should included in the best car wash. If they did do what their page says and gave the top of the line car wash. Then I would definitely come back But as of now I am uncertain if I will go back again.

I thought I had an appointment at a different oil change place down the street but when I got…read morethere, I was told there was a problem with the online booking system and my car couldn't get in until the following week! I needed an oil change that day so the manager of the other place sent me to Van's. I rolled right in and got immediate service. Didn't have to get out of my car or anything. "Quick Lube" is right because I was in and out with a coupon with a free car wash to boot. I missed some of the bells and whistles of other oil change places, like interior vacuuming and window washing, but the accessibility and speed was great!