Ive been coming here since before it was taken over by Dr. Swinney and its always been really good…read more Friendly staff. On time. Good care. Affordable. They dont try to sell you crazy stuff or do unnecessary work.

I want to first make clear that Dr. Trey Swinney is great. Personable, helpful, considerate and…read moreremembers his patients. This review isn't about him. This review is about the office management and more specifically the office/finance manager. I'd been to Dr. Swinney's 2nd office in November for emergency tooth pain. He started a root canal that I needed to come back another day to finish. I DO NOT like going to the dentist so I put off until I found myself in lain again in April. I work a couple blocks from Dr.'s other office so I called to book my f/u there. The person on the phone asked when if started the treatment and when I admitted November, her tone changed and judgment entered the picture. Regardless, we set an appointment for the following week. A few days later while eating dinner, I experienced high level pain! I looked online and found a message (text) function. I sent a message letting them know I was having high pain and that although I had an appt scheduled the next week for a root canal, I really needed to see about getting in sooner. No response. I messaged again the next morning following up on the previous message. No response. I called the office and mentioned I'd messaged a couple of times. The same woman I'd made the appointment with replied they have several people scheduled for a root canal and she didn't know who I was. My thought was...so you got my messages but couldn't just ask "who is this?" in order to help a patient? She was able to get me in sooner than my original appointment date. I filled out paperwork and was taken back to a room and prepped for the procedure. The same woman I'd talked to a couple of times now (can tell by her voice) came into the room, told me the total for the visit and that half would be due same day, then walked out. Upon completion of the procedure, I again met with this same woman to check out. (At this point t you probably see I don't remember her name but she's about 5'3", jet black hair with extensions, heavy makeup. I looked on their website for her name but she's not one of the three posted under Our Team.). She had a younger girl give me details and for each printed price per procedure, she'd mark out the expected insurance portion and lower it. I asked what the difference was also she turned to the older woman (point of this post), she told her to tell me that my insurance just isn't good about paying and doesn't pay for a lot of stuff. As I asked more questions, the younger girl would turn and ask the older woman so finally the older woman came over to me. She told me I had to pay $500 before I could leave. When I told her I couldn't do that, she said "I came in your room and told you this. That was me discussing it with with you ahead of time". She continues to stand over me while I'm sitting at the counter, demanding payment. She said if I couldn't pay with a debit I needed to apply for Care Credit on the spot so she can get some money. I let her know I'd make a payment then subsequent payments until paid off, before scheduling the appointment for my crown. She continued to demand payment, getting more visibly angry with me. She then demanded I sign forms giving my debit card info and agreeing to large automatic draft payments. I refused and told her I'd already signed papers regarding financial responsibility for my account so I'd make payments as I stated before. At this point I was done with her attempts to bully me and told her I will no longer be a patient there if that's what she'd prefer but that I wasn't going to give her my debit information or permission to charge it. I made my payment and left. I later called my insurance to ask what the coverages were and what the difference was between what was printed and what I was told. My insurance said "that office is out of network, did they not tell you that when you asked?" Of course they didn't!! At this point I'd already decided not to go back, which is unfortunate because the Dr. himself is GREAT!!! Toward the end of April I needed to get an itemized bill for my services to turn in for a claim. I filled out their contact us form on their website TWO different times/days. I have yet to hear a peep from the office. I have to believe Dr. Swinney has no idea how this woman is representing he and his practice. She's outright rude, demanding, attempts judgement, has the ability to make someone never want to visit his office again, gives opinions rather than facts and gives inaccurate/incomplete insurance information. The other staff I encountered were very kind and considerate but it only takes one bad seed to ruin the experience with the rest. If you'd like to experience a GREAT dentist, I highly recommend Dr. Trey Swinney but I'd 199% suggest you go to his office behind Lowe's and NOT the office on 5th Street!! His office manager there is next level terrible!!!

Dr Markel is a great dentist and person. All of his workers are great definitely recommend this…read moreoffice!

I have been seeing Dr. Markle for a few years and I have never had a bad experience. The staff is…read moreso friendly and organized. Dr Markle and his staff are beyond exceptional.

Dr. Stansbury has not only been my dentist for 34 years but my very good friend. He has always…read moretaken good care of me and my needs. Always professional and caring. I know Dr. Stansbury will be retiring and he will be truly missed. I know his new partner Dr. Heaton will take care of my needs after Dr. Stansbury hangs it up as I met Dr. Heaton and really liked him and felt very comfortable with him. God Bless, Betty Fiederlein

In my opinion, you will not find a more professional, compassionate and skilled clinician than Dr…read more Stansbury. I had the pleasure of being Dr. Stansbury's patient for 13 years before I moved to the Dallas area. Both he and his team are dedicated to providing top notch patient care and strive to make every experience comfortable and as pain free as possible. As a testament to this, he calls his patients every evening to see how they are doing after that days procedures. I would highly recommend Dr. Stansbury to anyone who wants technologically up-to-date dental care with a personal touch. In fact, many of my friends and extended family are patients in his practice.

Had a great experience at this dentist office! I just went in for a cleaning, and everything went…read moresmoothly from start to finish. The staff was super friendly and made me feel comfortable right away. They didn't keep me waiting long, and the whole visit was quick and efficient. Definitely one of the better office experiences I've had, thanks to their excellent customer service. Highly recommend!

I was quite nervous about getting a filling before the procedure, however Dr Gray and his staff…read moreeased my concern and ensured me it would not hurt too bad. I was very surprised that it actually did not hurt at all. They numbed it first with a swab and then went in with the needle that I never felt!!! Less than 30 mins later I was done and very happy! Also, the regular cleanings always go well and are not uncomfortable, even for someone who doesn't floss daily... um weekly... um monthly... ok I hardly ever floss... Thanks Dr Gray!

I've been going to this dentist for over 25 years. Good prices, great treatments, no upsell,…read morefriendly as can be. Would recommend to anyone!

I needed to have a wisdom tooth removed and an adjoining cavity filled. Another prominent dental…read moreclinic in Tyler pushed for sedation and a cap for the tooth that needed a filling. That was going to cost more than $3000. God's honest truth... it cost $87 with my insurance at 5th Street Dental.

First visit and I love this office. Great staff made me feel very welcome. Erin did a great job…read more Highly recommend!

Everyone in this dental facility is so kind, supportive, and caring. They really make you feel…read moregreat about your visit. My wife, our son, and I have been coming here for quite a while and wouldn't think about going anywhere else. If you are nervous about coming to a dentist, make an appointment at Azalea Dental - you will be glad you did. They even have their own insurance plan if that is something you need. Dr. Gillespie and his staff are the best!

Girls that work the front desk are super efficient at their jobs. They are helpful and will go our…read moreof their way to help you.

Lindsey is the best hygienist ever and Dr. Jackson is so nice. I've been going to this office for…read moreover twenty years since before Dr. Jackson took over and it's awesome!