Took my vehicle here a few years ago they misdiagnosed the issue after I bought the part and tore…read more the dash out of my car to replace the part. It wasn't even what was causing the issue. Couple years went by. I decided to take it back. Give them another shot. I understand mistakes happen they agreed to swap the transmission fluid for $100. They named the price, not me if I included the supplies which I did. I made the reservation a week and a half prior to being there, I dropped the vehicle off at 8 AM . I had things to do that day, but I figured it would be done by noon. I only live a mile away so it shouldn't take long to cool down. I called didn't get an answer. Drove by at 1:30 and all the stuff was still sitting in the car, they hadn't even touched it finally called back again an hour later they answered said they got tied up looking at the other stuff wrong with the car I asked him to listen to the compressor to see what he thought of the noise and that I had a loose ground wire in my driver side door, and none of the windows would roll up or down, unless I opened the door sometimes 90% of the time they would work the way they should but the 10% of the time they would not work I would just have to crack my driver side door and it would work fine after going to pick up the vehicle. The price increased from 100 to 150 because he said he had to look at the other stuff so I guess he charged me $50 to listen to the compressor when I figured he would hook it up to a vacuum to see if the coolant and the pressure was in the sync, but he didn't even do that. He just listened to it. That's also how he misdiagnosed the previous issue with the car. He listened to it as for the windows he said I have a broken ground wire in the door. I was already aware of that I had a loose ground, but they still worked now they don't work at all after he messed with it. I've left four voicemails with no return call so now I've got an air conditioner that works when it wants to and four windows that won't roll up and down at least before I dropped it off. I had windows that would roll up and down. Don't take your car here. That place is a scam. I should've realized after the first round but the second red flag is he basically works out of a junkyard. I live near there his vehicles don't move no idea how the rating are as high for this place as they are. That's the only reason I used it. I never would've taken my vehicle there in the first place by the way the place looks from the outside, but it's just my work vehicle didn't figure they could hurt it. Come to find out they can. UPDATE: figured I wouldn't receive a call so I just went to the shop. He basically said it's not his fault that it broke while he was messing with it. You've been warned. Folks

Excellent service!! Great value!! Customer service was awesome I'll be going back without…read morequestion!! Mr Scott was truly awesome....very knowledgeable about all car needs.

I got a detail for my mom for Christmas. She got her car back and it looked brand new. So I decided…read moreto take my wife's car in. It also came back looking clean and amazing--just like new car. Well my mom's car is barely 2 years old but my wife's car is 10 years old, so it was very impressive to see it look that great again. I used to detail our own cars myself but am no longer able to. So now I know that I have someone that can detail a car to meet my expectations. So I will be taking advantage of Spangler's detailing a lot more. He is very nice and is easy to work with. This is a must try if you like a nice looking car!

Fast, professional service. Glass Cutters replaced my front windshield and did an excellent job…read more Highly recommend!! Very happy customer.

We had the passenger rear window on our crossover shatter on a Thursday afternoon. After looking…read morefor places to replace the window, we chose Glass Cutters. They were outstanding in so many ways. The window came in Friday morning. I wish I could have taken the car right over, but both my husband and I had morning commitments that could not be changed. We brought the car over just after lunch. This was also in the middle of the 100 degree + heat advisories in June. The office manager had told me when she called in the morning that due to the heat, she was not pushing "my guys". This was completely understandable. I was told they would call when the car was done. When I had not heard by 5:00 PM, resigned to the fact that we would get the car Monday morning, I called and was told our car was still being worked on. Since we have about a twenty minute drive to them, we started over about 5:15 PM. Summary - he worked on our car until almost 6:45 PM. The price was very competitive, the staff was outstanding, and if we ever need this service again, they will be my only call.

I would like to say that these guys are too notch. I am a nurse traveler from Texas and brought…read morethem my broken KC light bar. My light bar was literally ripped in half off of my 2022 Ford bronco., after taking it to a local car wash. These guys not only repaired my light bar and removed my locking safe, but recommended a local place to get my windows tinted. I would highly recommend doing business with them again. Thanks guys!!

Did a great job installing the spray on bed liner in my GMC. Everyone there was very friendly and…read morerespectful.

We purchased a car from KC Summers last month. We had a very positive experience working with…read moreGarrett Lee as our salesperson. He was kind, knowledgeable, not pushy or showy, respectful, prompt in responding to text messages. We had an opportunity to get a vehicle a few months earlier from a bigger city but opted to continue to work with Garrett because we were so impressed with his professionalism and wanted to keep our money local. Last night, I hit a fallen road sign hidden in the snow after pulling off a one lane road to let an oncoming car pass. It led to a flat tire. When we had difficulty locating the spare, I sent a text message to Garrett. He indicated that he was in Charleston and came to us immediately, where he not only found the spare tire but proceeded to change out the flat tire in his suit on the dirty, wet, icy ground. He ensured that the service team knew that we would be coming in first thing today for repairs and made sure that a loaner vehicle was available. The tire was repaired within a few hours. During a holiday season when consumers and salespeople are tired, stressed and not always at their best, I wanted to highlight what a great job Garrett Lee at KC Summers in Mattoon has done for us.

Beware, especially if you're planning to travel to see the car. I was in constant communication…read morewith a sales man there. I sent pictures of my trade in, and offered repeatedly to do a FaceTime walk around. I had my car assessed for trade ins at my local dealers. I drive 2 hours to buy a car from these guys and I think they just knew they "had me" and didn't think I'd drive 2 hours back empty handed. so they low balled what they gave me over the phone and lower than other reputable dealers in town quoted me. These guys are exactly why car salesmen get bad reputations.

I just had a great experience at Sullivan Auto Body! I took my car in to have some scratches…read more(caused by my son's dog) fixed on the hood and I couldn't be happier with the results! Codie was laid back & very knowledgeable, which made the process so easy. They got back to me right away when I first contacted them, and the repair went super quick. When I picked up my car, it looked brand new! Really appreciated the attention to detail & the friendly vibes!

CROOKS, they are absolute Crooks. my daughter took her car in there for breaks and to have the…read morerotors turned. i also had them quote me for replacement of the rotors. 1- they never tried to turn the rotors, they just put on new ones. 2- they tried to con her saying they had to replace the caliper, which they added without authorization. 3- then they insisted they needed paid for that they would have to take it off and give me the caliper back. Illinois statutes on this matter says they are to return it to the condition that it was brought in. they refused. i will never go back there again. they are the worst car dealership i have ever encountered. dont use them or buy anything from them or you will be screwed. guaranteed!!! pieces of trash and it shows when you deal with them.

Best auto service place for daughter's Mazda!! Daughter playing softball for Lake Land and living…read morein Mattoon. Car has needed a few repairs and Carson at KC Summers has been amazing to work with. Coordinated repairs with him while I'm in Nebraska. Highly recommend for service responsiveness and quality!

Worked with Raymond on trading in a Subaru for another Subaru with the goal of lowering my monthly…read morepayment. Everything worked out well

Doug made the process of trade in and buying so easy for us! He was very professional and responded…read morefast to us! Great service all around!!