When people say the rude lady the owner that's putting it mildly karey the owner doesn't like…read morehomeless people at all and yes almost all the stuff she leaves out is when she has so much bread n don't know what to do with it ..but as deliveries are pouring in they sort out good stuff asking amongst themselves saying put this in the kitchen or making phonecalls about we got chick fillet in and puts orders together 1 time there was a bunch of sweat pants n matching shirts she yelled at me telling me I can't get them blurting out to everyone like I was selfish it's all they had in my size but when I snapped back I can pay for them then it was ok ..she's got items for or priced at 500.00 n more I even found an uncapped needlele in the food boxes outside she leaves out.

Staff here is always super friendly and helpful! Dont always have what you need but can't expect…read morethat everytime.

These folks don't answer phone or return texts or emails...???? Wife tried to find store but…read morecouldnt...???

They were both friendly and helpful was helping a client of mine get her house in order. Needing a…read morefew table and chairs and end table to put her CPAP machine and medication on. As a blessing to be able to come here and find a few things to help her feel more in control of her life and have a safer environment to live in thank you so much ! DanaMoore

Do not volunteer at Silver Key if you want to work with a group of mature, responsible providers. I…read morevolunteered via AARP placement after moving from Los Angeles to Colorado Springs & I really enjoyed answering phones, which used some of my skills as a counselor & therapist, now retired. (UC Santa Cruz CA & Dual Master's Program in clinical & transpersonal psychology, JFK University, Orinda CA). Somehow gossip got started about how I went into someone's office & threatened them & that I also asked to shadow another worker in the same dept. Absolutely untrue & so unprofessional! To be frank, I think they were threatened just because I have a lot of work experience & accolades for it, some of which was on my resume, which HR passed around for everyone to read, a total violation of the law. I was completely unaware of the level of contempt they had for me, with absolutely no justification whatsoever. I was then fired for reporting senior abuse of a 70 year old woman to Adult Protective Services (with my immediate supervisor's request and approval that I call in the report), when suddenly the next level supervisor appeared at my desk & insisted that all I'd needed to do was call the police, which was her idea of what to do. I said, "I beg to differ because . . ." She cut me off and had me fired. The staff at Silver Key is highly dysfunctional to put it politely. The shock and negative impact of that experience at Silver Key in the context of my many years of committed employment as a respected & effective teacher, counselor & therapist has been long-lasting and especially hard on me as an older senior (I am now 83) who trusted I was still doing good work in the world as an elder. Find other agencies where you can volunteer because the Silver Key staff is untrustworthy, unpredictable, small-minded, & unprofessional. They lie & gossip like high schoolers. (I'm also a lifetime credentialed State of California secondary teacher in reading, writing & literature, as well as French & Spanish. I've seen more integrity & maturity in 16-year-olds who were my students & in those who were my counseling clients than in the staff at Silver Key). It was an experience of utter betrayal by an agency that supposedly cares about and respects seniors - not lie about you behind your back when you're volunteering with the goal of making a difference in a small way, but instead fire you because though you did the right thing, their fragile ego was bigger than any commitment to doing the right thing. You would think that the Silver Key staff would extend the respect & care they claim to hold for all seniors to the volunteer seniors working there. I wouldn't send my worst enemy to volunteer to work with the Silver Key staff. Nepotistic, gossipy, dishonest, unprofessional, mean-spirited, totally dysfunctional, untrained staff. Find somewhere else to volunteer. ZERO STARS.

Silver Key is great. I am so glad that they are now in my area. I am in a heavy wheelchair and the…read moredrivers are so very helpful.

Today we showed up with our kiddos for their cooking class. They are baking cookies today and the…read morekids are super excited. The ladies, Mrs. Stella, Eileen, were very patient, nice, helpful and informative about everything we were doing. They asked questions, kept the kiddos engaged. The also had a raffle for gifts at the end for the kids. They also provided snacks and something to drink at the end as well. The kiddos got a little medal after completing with a certificate for a ice cream cone and we got a gift certificate to use at their thrift store. The overall experience was great. The place was clean, neat easy to find and fun.

My husband and I were looking for a worthy cause to donate a bunch of new and nearly new household…read moreand clothing items to. I looked on this company's website and was SO IMPRESSED with the fact that not only do they offer a grocery store to families- FREE OF CHARGE- but also a thrift store! So many "charitable thrift stores" are no longer charitable anymore and are more concerned with making a profit. The mission of many companies that run thrift stores now are no longer being upheld. However, this place holds up their mission! When I pulled up, the line was 1/4 of the way around the building. There were volunteers assisting the patrons, and also helped me figure out where I donate. They were friendly and they were interacting with the patrons in a very respectful manor. The entire system with entering the facility seemed to run like a well-oiled machine. The donation area had neat bins clearly labeled. I was greeted by John and handed over donuts I had picked up for the volunteers as a thank you. I interacted with 3 of the volunteers who were all so gracious and I could not praise this charitable organization enough! If you can only give to 1 place in your local community right now- give to this place! It is a worthy cause!

Favorite thrift store in the Springs. It's ran by volunteers who are beyond helpful and so kind…read more The quality of the items is fantastic and the prices are even better. You can catch me here most Saturdays even if it's just for a minute. For example, I found the cutest Christmas tree for work and it was only $4! Can't beat it.

If there is something happening in Monument, you better believe that Tri-Lakes Cares is involved…read more Their help and sponsors are far reaching. We, as a family have donated many times and they hve always been so friendly. They even have a shop that all proceeds go directly to things that are needed for the community. Tri-Lakes Cares has been working in the area for over 20 years. It's much more than a food pantry. It offers senior supplemental groceries. It helps families with emergency groceries. It also has a medial clinic. They offer well baby visits, sports and general physicals, chronic illness care, immunizations, and they have a flu shot clinic. There is a work force center, extensive job base center, computer trining center, GED, Susan's Closet (Wardrobe to work), Budget counseling, and post secondary Assistance Program. They have a school supply program and a Christmas Angel tree for the children. Also, AARP Tax aide. What a wonderful local program for local people.

The people who work here, volunteer here, and the services they provide to the local community are…read morebeyond words. They help with utility bills, medical services (certain types, of course), food, and monthly household necessities and now even providing lunches for school age kids in D38 during this time of crisis. Whether I'm donating a bag of food or st times, even receiving assistance, I just can't say enough about how wonderful Tri Lakes Cares is!

Updated review. They charge too much for "Buyer's Premium" and shipping. I understand this is their…read moreprofit, but....

Stay away from this company! I took the time to go into their Monument office to show them a…read morepicture of a valuable item, and discuss options. They told me to email the address on a business card with the picture and my request, and after two weeks I never heard from them...not even to say we're looking into it. This is not the recipe to stay in business!

We recently donated a grocery haul to this establishment and honestly, the people volunteering…read morethere just ensured this is where we continue to donate to. Seeing someone who is so committed to helping your community is so inspiring. Thank you for everything you're doing!

My family and I moved to Colorado not to long ago. We have had some difficult moments but thanks to…read moreCharity's Hope I'm able to feed my family. The people there are so friendly and helpful and treat me and my family with the utmost respect.