I was working at the lake Nona goodwill As a temp And they treat the temp worker very nasty The manager Bonnie at lake Nona goodwill seem like a Racist or just Discriminate against me off of how I look . I never had a problem with no one at goodwill before but when she started lake Nona goodwill she will randomly come and yell and talk to me very nasty . So today which is 8/11/2022 She threatened to call the police on me and have me put into jail But I guess this is the real goodwill read more

The people are rude when you bring your stuff to drop off they'reoute when you're shopping their prices are becoming unreasonable you can buy same stuff brand new I have been shopping at goodwill for the last 35 years and I think I'm going to call it quits I've had enough I'll find other places. Besides which I've never met anybody that's been held by goodwill read more

Sometimes you can find nice things at Goodwill, but cosmetics and shoes are overpriced. You can get a lot better deal at other thrift shops. I think you need to lower the prices. Thanks. read more

I visited the goodwill on bellview in aurora Colorado on February 21st,2022 at 5:30pm. Merchandise is over priced as usual at this location. I looked at a dresser, 2 dinning tables, and a storage bench. None were priced. And the manager said there was nothing she could do about it. The customer service is always unfriendly and unhelpful. The manager is supposed to be an example to the employees. If she acts like a crotchedly old lady I guess u can't expect any better from the employees. They are always short staffed. There was a pair of shoes for sale with a large rip across the side. I wouldn't give them to a homeless person. I won't be going to this goodwill again. This is the bottom of the line goodwill store. read more

I purchased items at Goodwill in Oldsmar, Florida today and had a few errands to run. When I got home I unloaded my bags and saw that I was missing a bag from Goodwill. I called the store and told them that I was missing the bag, I had my receipt, name of cashier, and described exactly what I was missing. The man on the phone told me that it wasn't there, that it was not their fault, and not their problem, that it was "you that forgot the bag." If that's your idea of customer service, I think you have a serious problem. Any store that you go in, hands you the bag and makes sure that you have your things before they move on to the next person. You verbally attack your customers?! So now I am just out of my money..like I just threw $10 in the trash. I understand that it is my responsibility to get the bags as well, but they wouldn't accept any responsibility. That's just wrong! read more

Shopgoodwill constantly sending customer broken items and then they make you jump thru hoops to get your money back-thru bidding on their items-let them keep the stuff!! Tired of jumping thru the hoops they have set up --good luck on finding a phone number that works for a customer service representative!! read more

Good luck trying to talk to anyone in the corporate office . They say they are in a meeting or out of the office ! If you leave a message they don't call back ! Bad company , you could get through to the White House easier! read more

I recently went shopping at the Goodwill store location Shillington 602 E. Lancaster Ave. Reading PA 610-777-5250. The store was well kept and organize, howeverI was astounded at the prices. Here are a few examples: A coffee cup with stains inside the cup $1.99 ea. a small plain basket $2.99 all of the houseware item were so overpriced. I can easily go to Walmart or Target and get these items new at a better price. I checked out clothing prices, once again $7.95 for used slacks? I thought it was just my thinking so I spoke to three different customers and they all made the same analogy. I am not sure who sets you pricing, but perhaps it would worth it to do a review. Thank you for reviewing my complaint. Sincerely Fran Mc Knight. read more

It is funny how people always seem to have a complaint about something that they claim they are satisfied with! The employees have to deal with some people who donate and their attitudes. Meredith G from Cherry Hill, NJ. complained about " used crap that should be thrown away in the trash" she needs to understand that is not Goodwill, but the some of the people who donate these things. If you do not know what to donate, ask? You waste gas to drop of things that should not be donated, rather than put it in the trash. People come to Goodwill to find 2nd hand gently used items in new, used and fair conditions. Some people have become extremely lazy and just don't care. I have actually heard people say that Goodwill is the "dump site" to go to get rid of stuff. Do they realize that children come here also? Even worst, people leave all their nasty pet items (i.e. cages, collars, bowls, etc.) and they don't even clean them with all the hair on it, eww! The Goodwill employees, good percent try to take there time with the customers, but some of the customers just blow it and demean the employees, which is just not fair. They need to realize, "What goes around, comes around! If you are going to donate, think and be considerate. When I donate, I have to consider the items, Can it still be used? Will someone want this? Is this in a condition where someone will be satisfied? Would I buy this if I saw it in the store? People don't realize that Goodwill in some ways are like eBay, Amazon, and WhatsApp. Too many people assume, and don't ask, then get upset when they don't get what they want. I have stood in line to donate, and am surprised to see the people who come to donate get out of their cars and spend 15 minutes rummaging through stuff in their cars to donate. All of this, is to be done at home. You waste other peoples time who have to wait for you to do this, when they are already prepared with their things just ready to drop off and leave. Be contentious and courteous of this, and stay off the cell phone. It is very rude to be talking to someone, and they are on the phone. read more

I was just at the miamisburg store in miamisburg ohio the store manager Jamie was very rude and inconsiderate to me I bought 30 pieces of glass ware all of which were 69 cents each then I got 4 glasses 20f them were 99 cents and 2 were 69 cents so I had her look at it she took the 2 that were 69 cents took the price stickers off and said you can have them for 99 cents I work in a retail store and if something is mistagged we have to sell it for the cheaper price she said no and grabbed the 4 glasses and took them to the back and said I probably whiched the price tag I did not I just put them in cart not noticing the price difference till they were ringing them up. I donate alot to that goodwill I should not have been treated like that Thankyou vwallen@woh.rr.com read more

My complaint is regarding Shopgoodwill.com online auctions. I have been purchasing items there for a couple of years now. Most are good experiences for the most part. Lately I have been purchasing Antique American Brilliant cut glass. Sadly, I have lost 4 amazing purchases due poor packing. The first three, refunded with an apology immediately. Much appreciated even considering how disappointing it is. The fourth was the most devastating to date. They put a 10 in, 5lb, footed vase in a 12x12x12 inch box with one layer of small bubble wrap on it. A Piece of cardboard on top and bottom. That's it! Somewhere during the journey it was dropped, shattering the foot. This particular location was slow to respond to me and is now insisting I will not be refunded until THEY receive the insurance claim from FedEx. I will never purchase from the Cincinnati, OH location again, as they can't be trusted to ship fragile items responsibly! Worst Customer Service I have experienced. read more

I had taken some nice articles in this morning, and told by the guy that was supposed to unload we don't take those. They were very good radiant heaters, and out door lawn furniture cushions. Apparently good will has standards. read more

This isn't a question. It's a complaint. We are moving and down sizing our home. Today I brought clothes, TV's, surround TV system, household decorations and dishes that will not fit in our new home. In Tyrone GA the tall skinny gentleman went through each box then wheeled out a cart and told me to unload my truck. He stood beside my truck and watched me unload my truck.I also had a box of hangers I thought you may want them and he told me no hangers put these back in your truck. The lady behind me asked him are you not going to help him and he just looked at her.Other workers tried to help and he told them to help other people as there was a line of cars. I could have just thrown everything away. But I thought it may do someone else some good. I WILL NEVER TAKE ANYTHING TO GOODWILL AGAIN!!!! I have heard a lot of negative things about goodwill. And now I understand. Throw your stuff away. Why help them. Why can you not leave a zero rating. Don't expect a response as by what I have heard your getting rich over people doing what they think is right. Just throw it away.!!!!!!!! read more

I go to Goodwill in my area all the time. I was very disappointed big time with the store in Bolingbrook il. I usually go there every week and Wednesday the store was in a awlful condition. There are so many people working there so there is no excuse. I was at the store in Plainfield Il last Sunday and the actress Melissa McCarthy was there with her mother. so cool!!!!!!!!!!!!!! read more

Goodwill, not so good. Your stuff is way overpriced, I have seen stuff that is from the Dollar Tree marked up for almost double the price. I asked an employee that was off the clock, how they come up with prices for house ware and stuff, she told me employees use the internet and ebay to see what it's selling for and go by that. A pair of blue jean shorts should not be $10 at Goodwill, so what if there name brand, they were donated to you for free. Cloths should be one price across the board, not specifically priced based on name brand. I can get New clothes and shoes from Shein and Temu for almost cheaper than Goodwill delivered my house for free. Goodwill you need to do bette!! I remember the good ol days when cloths were one price across the board no matter name brand, bring it back. And quite trying to sell used pots and pans for almost the new price from Walmart.. read more

What did stand out was the way I heard a manager talk down to a small petite employee. Really disappointed to have witnessed it. This manager need to either get fired or needs supervision. I talked to.the poor employee and now.because of my complaints they only gave her 6 hours for her schedule next week wrong retaliatory poor girl really liked her Jon now she's being forced out I wish she would sue them. read more

Went back to goodwill the place is a mess, supervisors are in their phone asked a question to one with long red hair and was totally ignored. Now that their manger Judy isn't their I am not going back , store is a disaster messy and seems like manager's don't care anymore!!! Goodbye goodwill you've lost a customer bad service and terrible management!!!! read more

Impossible to call and speak to anyone. They seem to only want communication via e-mail. I guess it is a lot easier to ignore e-mails than it is to ignore a ringing phone. I am not too surprised at the lack of care Goodwill has for customers. Since they began advertising so heavily, the prices have gone up and quality and customer service has gone down. The bottom line of Goodwill and something they should remember is that it is a thrift store not a department store. People are their for bargains and someone else's treasures, halloween costumes, inexpensive houseware items, clothing, etc. That is what makes a thrift store. It would make more sense now to go to a retail store where you can, if necessary, return your items. I don't want to be paying for your commercials. read more

On Monday May 8th at 9 a.m. I went to Goodwill in Tell City Indiana. I purchased a Dertrola record player with am/fm radio, cassette/cd player. I was told that it had been tested and everything worked. I tested it out and everything worked. After I got it home and set up I tried out the CD player and it worked great. The next day I put a cd in the player and it worked for a bit then started skipping. On Wednesday I put a CD in the player and took forever to read the CD. It finally did read it. I pushed play and things went well for a few minutes then it started skip and then it just stopped.. I paid $60 for this apparently I'm stuck with it unless you give permission for a refund. I'm on disability and I can't afford to lose that much money. I will be posting about this on Facebook. Also I was in the store for abt 10 minutes and I notice an employee pulling clothes off the racks. I walked past the rack and she was pulling the color green which is the color of the week. When I asked why they were doing this I was told that they have to have all of the color of the week pulled and taken to the back by Friday. If Corporate found out they didn't pull it they would get in trouble. That's ridiculous! They aren't giving people a chance to purchase items for half price. Not only that, but the prices they're putting on stuff that's donated is pathetic! Some stuff that's from the Dollar Tree has $3.79 and higher on it. I don't understand how you can let this happen. It's a rip off. Poor people can't afford the prices that's being put on it. I'm very upset about my stereo. I haven't gone back to Tell City G oodwill because they will just tell me no refunds or exchanges. It's NOT right. Lollie Benham read more

i cant believe that a store full of donations: household items, furniture,electronics,zshoes,purses,jewelry,and sooooo much clothing cramed so tightly because they have so much.... that now at check out they ask you if you would like to donate a dollar!!!! wtf really i know its just a dollar but its the nerve this company is asking for money when their complete store is 100.% profit which is money. plus they have raised their prices so much , greed has no shame!!! read more

Goodwill should be ashamed of them selves. This company has went down hill, over charge for items. I was in one of the Muncie IN goodwill and found a children's monster costume for $.99 cents I go to the checkout to pay for the item the cashier rips off the tag and said this price is incorrect that it was $14.99. The cashier claimed someone must have tampered with the tag. Tag did not look tampered with, item was clearly used and you can buy brand new for that price of $14.99. I ask for manager when the manager came up they sided with the cashier that a customer must have tampered with the tag. Unless most customers walk around with the gun that applies the tags I just don't see how a customer could have tampered with the tag. Someone clearly priced the costume wrong at Goodwill by mistake, so I left and did not buy the costume. So I thought I would call later and talk with someone else see if I could talk to corporate office but guess what they no longer take customer service phone calls. Both Muncie IN location have disconnected phone number. I donate a lot to goodwill but guess what no more and I will tell as many as I can not to anymore. Very disappointed with Goodwill. read more

As I was unloading the first of several car loads...the employee stated I was taking too long and I needed to hurry because he had someone else waiting to pick up one item. I was there a total of five minutes. I don't think I will bring back any more loads. I'd rather throw it all in the trash. read more

I went to the Goodwill store last year (2022) to donate some items as I pulled into the west side of the building off artesia blvd in Redondo beach. I could see large bins lined up along the back fence and a large container. I got out of my car and started to gather my items and struggled but walked over to the large container and as I did I was approached by a tall guy who said " we only accept these items" ( pointing to a sign on one of the container doors),he had such an attitude so I said " Good Morning " , " So you don't take exercise equipment and limited baby items anymore?", why? He quickly walked back over to me and showed me the sign and said " Read the sign!", as if I were stupid. I didn't say anything else to him. He followed me to each bin to make sure I didn't put anything in there he didn't want me too. What a jerk!! I have not been back for a year until today. It is 2023 and I went in for a few minutes and found a few and went to the counter and the girl at the front was so rude and sarcastic to me that I quickly knew why she could be so rude and knew it was because her boss is rude so who could I complain to, the answer is " No one!" If the Manager is a Smart Alec then the workers will be the same because they don't have to care about customers or losing their job. Obnoxious people running this store and I will not donate or shop their ever again!!!! I will be contacting the Corporate office!! read more

Went to the Goodwill in Helena, MT yesterday and had a terrible experience. All was well until I had gone into the dressing room to try on shirts. Not only was it in disarray from previous customers but they also had pills laying on the floor. I did not notice the pills until my two year old son tried to put one in his mouth. I loudly voiced my disappointment and frustration to multiple employees as well as the store manager. One employee left angry and the store manager gave me a pathetic apology. They were treating me like I was the bad guy when I had every right to be angry. The dressing rooms are small and the time it would take to clean them wouldn't be long at all. This was a result of indolent and inattentive employees and management. read more

Horrific management choices, verbally and physically violent to customers. I feel sorry for the ones they are supposed to be in charge of.

What what kind of company has their managers tells an employee that they cannot call in sick tell your managers to do their job instead of having their employees come in and getting every other employees sick and the customers sick I e the manager at the Lacey Goodwill in Washington State on Galaxy Street read more

​​im a customer for 12 years at W 25 St Chelsea Ny store.latly every time I choose a shoes a shoes they waste my time and come after 20 min to tell me they can't find it .Never happen before they new team is doing something wrong read more

To who it might concern. Please lower your prices. Goodwill should be doing good food r people sell stuff affordable not the same as Walmart prices or even higher. How can anyone afford a pair of jeans for $20.00? When Walmart has them for $22.00 It should be$2.00 to $5.00 at the most That's what goodwill is for to bring goodwill to poor folks. I am very disappointed in your prices. Anywhere you go is high price. It's just outrageous. Please go through the goodwill store system and see what they charge. It's not fair for common poor folks to pay that much. Thank You for your time in reading this. read more

Negative stars. I used to donate to goodwill. Never again. For years I would buy books to read , then donate back. Alpena mi goodwill. Books are 3.99 a DONATED book. Thats 16.00 for four books!!!!!! Please donate to other local charities. read more

Out of curiosity why are your prices on used items priced higher than the stores they were purchased from.????Shelves are overloaded with items due to HIGHER PRICES. read more

I was asking to leave because I had my service animal and then she loudly kept asking me what service does my animal provided instead of asking for my paperwork I was very offended read more

Goodwill will not even give up an in store credit. I have donated close to a half house to them over 50 yrs. store mgr was yelling No before he even heard what I had to say. Donate to Salvation Army. Or just give free in fb read more

The GW in Santa Ana, CA. Cheated me on ebay.. Listed a Soft Cell cd as a "German release.. In good shape no skips or stalls".. Cd is a England release even says so on the cd case.. Also cd stops playing after the first song.. Suppose to be "no returns with money back guarantee". My messages to them was ignored.. I opened a case asking for a refund.. Ebay changed it to a return.. I took photos proving my case since I was led to believe no returns accepted I threw the cd away.. They stole my money with ebay's help/blessing.. I should have paid attention to the negatives.. They pulled this same scam on other buyers.. Steer clear of any and ALL GW sellers on ebay.. I learned my lesson.. Also, steer clear of CParadise! read more

I was at goodwill in Kelley the price is so hi I checked The skillet dodge for $24.99 And I checked on line new one $14.88 And it was not the first time one I talk o manger he is name is NATHON POsuCE he was not helpful and he was so unprofessional and rude I was talking to him he was keep saying I'm not going to change the price and look at straight to my eyes I told team people they come here to have a good price and dawn may be dark in low income they shouldn't pay for the used merchandise triple the price or double the price dating people are dummy this is embarrassing somebody has to do something about that I'm keep calling different number for corporate office but I don't have a right number should be something should be somebody then we can talk and say or complain and this is not the first time it In this time of life people had problems or difficulty with the income and money goodwill shouldn't do this to people. read more

i dont know whose bright idea to close the bathrooms in your stores but it surehas caused a lot of trouble most of the people that use your stores here in fredericksburg are older folks it sure is going to cost you people a lot of money when we all quit coming to your stores . read more

I donated some things at the Van Wert Ohio Goodwill store. My big mistake and it is mine is I put some old coins in with the stuff I donated and dumbass me I forget to remove them before I went to the store. The very next day I called the store and was told they have nothing like that. It is my opinion that the employees helped them selfs to my old coins. Its sad. My guestion is why the cameras they have everywhere could not be used. It was my fault BU read more

Don't donate or shop in this store!!! Take your donations & shop at Tender Hearts on Anderson Road, Rock Hill, SC (Next to Golden Corral).They need ur help!! This location is an extreme poorly staffed store & even worse they treat you awful, lie to you & overcharge you on a regular basis for your purchases. Manager allows customers to be harassed by other shoppers in store & won't even try to stop it. Again don't shop or donate here. Try another location. Nobody needs to be treated in such a manner. Take a long look at what their executive employees salaries are on GOOGLE. You will agree you need to put your business elsewhere. Tyf reading my post. read more

if I could give it 0 stars i would I try to return an item i bought the same day 40 mint after i buy i try to return it because it had some missing piece. i ask nicely can i return this item or at least get a stored credit and she say no i say but i just bougth this 40 mints ago i have the receipt and she say no we can no do that . i am so mad i just lose my money because the item is no even working is no fair that you guys get donation for free and we can no return a item that came broke and or missing some piece . goodwill at leesville Louisiana 71446 read more

I purchased some items on 1/25/2022 at 6:35 pm at the 1103 Annapolis Rd, Odenton, MD 21113 and asked "Carrie" whom was on the floor at the time about their return policy. She stated, "you have 2 days to return with tag on item, receipt and the method of payment". I thanked her and continue to shop. Once home, I tried the items on and had to return a pair of pants and shoes on 1/26/2022 at 5:55 pm, guess who waited on me, yep Carrie. She informed me they will take the pants back but not the shoes. I begin to proceed to tell her, you said nothing about shoes not being a returnable item and there's nothing in the store saying that. I was purchasing them for a friend and they were to big that's why I can't use them. Goodwill is turning into BADWILL, needless to say I WILL NEVER SHOP AT Goodwill AGAIN. If I want to throw my money away it will not be there....and if I could give NO STARS i would. Also called and left several messages for someone at Corporate to return my CALL and NOTHING... read more

i like the goodwill store.....have found some good deals in the past. however, with goodwill being a donation based company....i can't get anybody to answer the phone....when, i do try to call the store to ask if they are still taking a certain type of donation...nobody answers the phone....not, even corporate.....why?... please answer your phone....be considerate, goodwill....i drop off many donations....the least you can do is answer the phone. read more