Plenty of room and racks to look through. The selection was okay but the prices were pretty high. I…read morecame on the 50% off day which made everything more reasonable

This was a horrible experience. Poorly trained customer service staff that was confrontational and…read morecompletely inappropriate in attitude, disposition, and service. This is an avoid store for certain, when one considers all the available options in Houston. We had a photo printed on canvas that we found among about 60.00 of other items. When we picked it up, it had no frame, just the print, and nails still in it from where it had been previously framed apparently prior to donation. It had a price sticker of $5 and some change on it. We had also found another picture that did not have a price on it while shopping and asked about a price and this "manager" at the front said it was $3 and some change. When we got up front to check out, the first picture did not have the sticker on it, it had apparently come off while my spouse was carrying it. When we mentioned it to the guy at the front he immediately became confrontational and said he could not sell them (either picture) because we were trying to get something for less than what it was marked. He stated he "knew" that canvas had not been marked that price and the I was wrong. He called me a liar. I remained calm and asked him three times if I could speak as he was aggressive and quite frankly highly rude. I finally explained to him that I did not care if the picture was $30.00 I wanted it and was willing to pay it, but that I was telling him what it was clearly marked. He again said I was not being truthful despite my spouse having gone back to walk the aisles to see if he could find the sticker that apparently came off. He continued to insinuate that I was telling a lie and trying to "steal" the merchandise at a lower price. I asked for the manager due to his disrespectful attitude toward a much older person and he said he was the manager and he was all I was going to talk to. I said I doubted he was the manager and that I would contact EcoThrift directly. He then changed his story and said that he was just the manager on duty and that it would make not difference because he was in charge. He then told me to leave "his" store as he "felt threatened and triggered by me saying he was not the manager". During this entire encounter, he kept getting in my body space and was speaking to me like I was a child. He has no idea that we spend a great deal in thrift stores weekly on collectibles and I never bargain or ask for a deal or the like. I go about my business. We never would have interacted with him if it were not for the need to clarify a cost for these pictures. I was gracious, kind, and trying to solve the problem until he refused to give me the managers name and told me to leave "his" store. At this time I and my spouse did leave, and I did at this point use profanity as he pissed me off by accusing me of being a liar about a silly price tag. I have never not paid for an item as it was marked and I have never tried to get over on someone. This was outrageous. I know he did not know me, and that he does not know my ethics, morals, and principles, and I know that people do nefarious things, but......he needs significantly more customer service skills training and should not be in any position of leadership until he learns how to speak to people. He literally from the first words spoken was talking over me, talking down to me, and talking to me like I was his child. I am a 60 year old grown man. This was despicable.

Prices here are decent. Not as great as the Family Thrift Outlets, but reasonable. I have noticed…read morethey've increased their prices, but same as most chain thrift stores. Decently organized, especially by color, but you're going to have to sort for your size. Have a lot to offer, I didn't find anything this trip, but I have found stuff here before!

Awesome store and great prices. Organized really well. They mark down half off if stuff doesn't…read moresell. Just do some hunting you'll find stuff. Have an open mind. Tons of selection and everything but one item (rain boots) I payed under five bucks for. It all adds up but this will last me and they have designer stuff just like anywhere else. Sunday half off too just enter your number.

We are so excited to see that there is our favorite Thrift Store in our favorite city! The store is…read morevery well organized, and very clean! I have never spent as much money as I did today in a thrift store! It was just so easy to find everything Thank you for a wonderful experience

This place is nice and they have 4 staff stocking shelves which is rare to see. Large selection of…read moreclothes sorted by color. Baskets at entry.big selection of kitchenware, holiday items, cookware, kitchenware, housewares, books, board games, water bottles, glassware, yard items, lamps and so much more. It is worth the stop

Professional; clear communication; on time; value of the service; friendly! I would do business…read moreagain.

They did a good job but we're one hour past the end of end of their window. W/tip is was $700. Only…read moretook 20 minutes to get the junk out

Houston's best destination for resale items. Lots of vintage and pretty things. I love their…read morediscount on items over time, clearly outlined on price tags. It feels like an estate sales store. I love how the ladies working keep everything beautifully organized. It's such a delightful shopping experience. I will definitely be back.

RATING ON APPAREL CONSIGNMENT SITE ONLY: Consignments are…read morebooked via the website, beginning @ 9:00 a.m. on the 26th of each month. Unfortunately, the Apparel site is fully booked within 2 minutes after opening. The Household Goods Consignment appointment site is easy to work, and one is able to readily book appointments. All in all Charity Guild of Catholic Women is an excellent organization, but needs work on the Apparel Appointment Website.

Friends and I wandered in after having lunch at a nearby restaurant. It's like a room full of…read moretreasures! First thing I noticed was how organized the store was. VERY impressive for a re-sale joint. Their was an attendant on the floor at all times making sure everything stayed neat and tidy. The counter attendants were very courteous. I liked the costume jewelry selection (which are not used of course) but it was a bit difficult to find matching pieces. Will be back :)

The staff was rude and didn't greet customers. The store was very unorganized, with clothes…read morescattered everywhere, which made the shopping experience frustrating.

I called to ask what they were taking in. I was told to bring clothes neatly folded on a clothes…read morehamper. I show up and they are passing clothes hamper to put clothes in laid out. While im doing that I get approached by another worker and she tells me with an attitude how they are being selective. I brought other items and very rudely she said it was stained in a loud voice. Which I'm ok with the passing on stuff. But the manner they talk to ppl is disrespectful. They gave me almost all my clothes back saying they were stained. I know that those items were not stained. The service made me not want to buy anything. Don't think I'd want to do business here anymore.

If you ever see me cracking up in this store just know it's because the original store had the item…read morediscounted at $4 and OUAC has it listed at $10. Y'all have got to get reallllll. I'll buy new. Id love to not contribute to fast fashion but prices here are higher than target and Walmart. Save your time & stretch your dollar. Go anywhere else

This is a hidden gem. Prices are great and a large variety of items to select from,…read more The owner (Trish)? is very friendly. She makes my day with words of encouragement and resale shopping info.

Good size book selection and clothes. Store is limited on household items. Staff seemed to keep to…read morethemselves. Nice book selection. Hopefully they improve on customer service.

You would think if all if not most of your inventory is donated your prices wouldn't be so…read moreoutrageous on certain items. I thought they were supposed to be helping folks. Apparently they are more into helping themselves. I like shopping Goodwill because you can find some decent things here & there however I bring my donations to those that actually help the poor in the community. I'm also shopping at other 2nd hand places. Owners: don't be so darn greedy !!!

I came on a crazy day, your age is your discount. To say the least it was full of customers…read morecompar3d to other days. A lot of little things which is awesome. Since customers were leaving with baskets full of items, not much was left. I definitely wanna go back.

Wow what a great place. They offer so many services to help the community and people in need. I…read morewent there just to check out the resale shop and turns out these people are really doing good for the community and are a true non profit. ***** from now on I will only bring my donations here! Not goodwill. Goodwill is a business that keeps all the profits! This non profit is really helping people in need! Donate your stuff here. Not goodwill! ****** They have a really nice clean store. They have deep discounts like 60-70% off. I didn't find anything this time but I will definitely go back and check out their store. If you need furniture come here. They have a ton of furniture! Again take your donations here. Not goodwill! Good will keeps most of the profit!