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    Goodwill

    2.6 (9 reviews)
    Open 8:00 am - 8:00 pm
    Updated over 3 months ago

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    Photo of Linda P.
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    1 year ago

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    Photo of Fox E.
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    4 years ago

    Helpful 8
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    1 year ago

    Helpful 1
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    3 years ago

    Could have been better stocked, unorganized, not really worth my time as an out of towner

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    3 years ago

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    2 years ago

    it wasn't horrible, but i wasn't able to find anything i liked. cashier wasn't the friendliest either and changing rooms/toilets were musty

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    8 years ago

    We GIVE back every few months and every time I come into any of the locations, I'm greeted with a smile and helping hand. Love giving back!

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    Photo of Eddie W.
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    7 years ago

    Helpful 5
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    5 years ago

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    Eco Thrift - Willowbrook

    Eco Thrift - Willowbrook

    (20 reviews)

    Willowbrook

    Plenty of room and racks to look through. The selection was okay but the prices were pretty high. I…read morecame on the 50% off day which made everything more reasonable

    This was a horrible experience. Poorly trained customer service staff that was confrontational and…read morecompletely inappropriate in attitude, disposition, and service. This is an avoid store for certain, when one considers all the available options in Houston. We had a photo printed on canvas that we found among about 60.00 of other items. When we picked it up, it had no frame, just the print, and nails still in it from where it had been previously framed apparently prior to donation. It had a price sticker of $5 and some change on it. We had also found another picture that did not have a price on it while shopping and asked about a price and this "manager" at the front said it was $3 and some change. When we got up front to check out, the first picture did not have the sticker on it, it had apparently come off while my spouse was carrying it. When we mentioned it to the guy at the front he immediately became confrontational and said he could not sell them (either picture) because we were trying to get something for less than what it was marked. He stated he "knew" that canvas had not been marked that price and the I was wrong. He called me a liar. I remained calm and asked him three times if I could speak as he was aggressive and quite frankly highly rude. I finally explained to him that I did not care if the picture was $30.00 I wanted it and was willing to pay it, but that I was telling him what it was clearly marked. He again said I was not being truthful despite my spouse having gone back to walk the aisles to see if he could find the sticker that apparently came off. He continued to insinuate that I was telling a lie and trying to "steal" the merchandise at a lower price. I asked for the manager due to his disrespectful attitude toward a much older person and he said he was the manager and he was all I was going to talk to. I said I doubted he was the manager and that I would contact EcoThrift directly. He then changed his story and said that he was just the manager on duty and that it would make not difference because he was in charge. He then told me to leave "his" store as he "felt threatened and triggered by me saying he was not the manager". During this entire encounter, he kept getting in my body space and was speaking to me like I was a child. He has no idea that we spend a great deal in thrift stores weekly on collectibles and I never bargain or ask for a deal or the like. I go about my business. We never would have interacted with him if it were not for the need to clarify a cost for these pictures. I was gracious, kind, and trying to solve the problem until he refused to give me the managers name and told me to leave "his" store. At this time I and my spouse did leave, and I did at this point use profanity as he pissed me off by accusing me of being a liar about a silly price tag. I have never not paid for an item as it was marked and I have never tried to get over on someone. This was outrageous. I know he did not know me, and that he does not know my ethics, morals, and principles, and I know that people do nefarious things, but......he needs significantly more customer service skills training and should not be in any position of leadership until he learns how to speak to people. He literally from the first words spoken was talking over me, talking down to me, and talking to me like I was his child. I am a 60 year old grown man. This was despicable.

    Goodwill - thrift_stores - Updated May 2026

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