We were in Homestead on vacation, and I got a screw in my tire. No one had the tire in stock. Here they were able to order it, got it in on Monday, put it on while we were on an excursion, and put it on the back of my Bronco first thing Tuesday morning. Everyone was VERY nice! read more

Horrible customer service!!! I spoke to Julio on the phone and I have never been treated so poorly over the phone. This "man" does not know how to speak to a lady, was extremely rude and refuse to help in any way. Julio is clearly a unhappy employee! This man also clicked on me and my husband when we called. SO RUDE. I am also very disappointed about how these workers suggested to my husband to call this week so they can order a broken part on my car and they never wrote down any notes! Instead, I would have to go down to homestead again, to just get my car looked at for a broken part they already know about so they can order it, have to wait again, and return again! Please make that make any sense! YOURE WASTING YOUR CUSTOMERS TIME AND YOUR OWN TIME. Work smarter not harder. Seriously fix your customer service, write down notes to avoid any confusion or problems, and get a new rep to pick up the phone. read more

Avoid this place like the plague, I'd give it zero stars if it was an option. This location needs new management asap. The epitome of the snake mechanics stigma work there. Messing up my wife's car then saying nothing until I proved it and always scheme to demand you pay the highest. We always tell ourselves we'll never give a dime to this location again. Get new management and fix this location read more

Very deceptive on qoutes. Went and asked for two tires and a Tire Pressure Monitoring sensor. Talked specificslly where the two tires were going. Presented with a written qoute for $479. Did not look closely at qoute...price sounded reasonable. Had a call mid morning that my front brakes needed there discs repaired.. I knew they needed replacement...no surprises. With another $175 was expecting a $660 bill. Nope. $1001 dollars. They only quoted one tire. If it was a misunderstanding, he should have asked for an authorization for the additional tire. Looked closely at original qoute and there was a $50 charge to mount and balance ONE tire. Most tire places that I have dealt with will install tires u purchase from them for free...not to mention a $300 tire...which BTW was no more than a $200 dollar tire. Will report to BBB. While I was there another customer was charged for two belt replacements. She asked to see the old belts. They brought them out and one was brand nee. She stated that the belt had just been replaced two months ago. The store manager did take the charge off...but if she was not a sharp cookie she would have been stiffed. Recommend that people stay away just based on deceptive business practices. read more

Goodyear Auto Service - Service counter - Tires Near Me - Homestead, Florida

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I had a flat tire and was towed there. They had the tire I needed in stock . The only negative was took a long time to see me and a long time to check out . The mechanic, don Brady, did a real good job ... read more

Sold me a used tire but told me it was new. Also, the price was $10 more than quoted. Manager told me it wasn't "a lot of money "

I have been coming to this goodyear for many years . I've purchased tires here for 6 of my cars over the years. But I'm done .the poor service . sales people telling me bs just to upsell me. Today I saw a goodyear rep berate an elderly person for asking if his part came in yet. I won't even get into the details . But this is not uncommon. Almost every time I'm there I hear another unsatisfied customer. I'm done. read more

I've been coming this location for 2 years and they have always exceeded my expectations. I will continue to come back as long as they're here. I highly recommend GoodYear to anyone in need of a reliable tire company! Great Job guys thank you soooooo much!!! read more

MIGUEL, the manager of this goodyear consistently lies to his customers. He told me my car will be ready by one day but then "the part came late" so i waited.... the next day he said my car isnt perfect yet the total stayed the same. The labor cost for that part was charged $590 when he told me the part was coming in an hour before close hence the pushed back date. So i got returned a messed up car and got charged for the labor regardless. 1 hour does not cost $590 miguel. I do not feel safe in my car. He guaranteed it would be fixed and then last minute said he never noticed the rim yet i did a 24 year old girl who knows nothing about cars TOLD him my rim is messed up. How did you not fix it because you "did not notice"??? Save your money. Go elsewhere. Literally anywhere else. read more

Very disappointing. Prices are competitive and very similar to every other tire service place around. The only reason tried my service with them was for the $40 rebate. I won't recommend this place if you have other options. I took to cars, end up doing one. Prices changed and misleading information. It was my first experience with them. I usually go and do the service with a different company. I decided to take advantage of the $80 dollars rebate for 2 cars. I went with $40 and took my other car elsewhere. Not worth it if you ask me. Many other options around. read more

When you make an appt you still have to wait..wth Confused why the co-workers are only communicating in Spanish regarding customers. Smh

This place is awesome! The employees are all very helpful. The manager, Miguel, is honest, very professional and extremely knowledgeable. I haven't been coming here for long but will come from now on! Thanks to the team and manager here!!! Highly recommended! Honest people!! read more

It's hard to find a trust worthy shop with good service that's why I don't mind driving down to this Goodyear whenever my car needs attention. The staff is extremely reliable, efficient and always explain everything clearly in order to solve my car needs. 5 stars !!!! Highly recommend it ! read more

Never have I received such amazing customer service and care at an auto center. The store manager was extremely helpful and knowledgeable. He answered all of our questions and concerns, and had our car ready and in top shape in an extremely timely fashion. Friendly staff and clean environment. Highly recommend for all of you car service needs!!! read more

I came to this place because they are a Goodyear, and I thought they would be more legit than the other service centers in the area. I was sooooo wrong. My 2006 Toyota Tundra started to vibrate bad, so I had them replace the U joints, they told me that it needed a new clutch ($1200), I told them not to do it I wanted a second opinion. I picked up the car took it to CARMAX and they said it was something completely different. I ended up paying 185 bucks. They assured me that the clutch was perfectly fine. Today, I e mailed the regional office about this, but they havent gotten back to me. DO NOT GO HERE, THEY ARE SHADY! read more

Great customer service! A+++ the staff was very kind to me and my husband and explained thoroughly what our car needed! Recommended 100%. If you are in the area this is the auto service to go to! read more

Very long wait for an oil change. I went to eat and they told me they'd call me when they finished. When I got there they changed the oils of two cars that came in after me. Had to wait another hour on top of the 50 minutes I did while eating. Not good. read more

Got a bearing replaced for a total cost of 500 dollars only to find out months later that they had replaced the wrong one. Thank goodness I had a warranty and they replaced it. I wouldn't be so upset but at the time I had to come up with the cash for something that should've only cost a couple hundred. Very disappointed because I have been coming here for years and who knows how long they were ripping me off for. Never again!! read more

Quick oil change without the harassment of up-selling sales people. A bit more expensive than Wal*Mart but totally worth it when it is only a fraction of the wait! read more

Horrible service, did not complete on time to balance tires. I came extra early to get this done and horrible service.

They take Forever to do something simple like changing oil been waiting for an hour. I was there first and everyone that came in after me are almost done. Wouldn't recommend this to anyone. Save your money and do it yourself. read more

Great customer service, gave me all the information to go back to my dealer and get them to actually warranty the wheels I overpaid for in the first place... Ana Marie is very helpful!! read more

Goodyear Auto Service - Tires Near Me - Homestead, Florida

I had a very difficult time yesterday morning. I was on my way to Miami from the Keys when I noticed my tires were low on air. As soon as I got off the Stretch, I stopped at the first and every air station there on, 6 total. None of the stores would give me change, they won't give you change for dollars, but that's another story. Nor would they refund my money. None of them worked. It wasn't the $1.50, but the fact that I needed air and NO ONE WILL GIVE YOU CHANGE, and I was getting annoyed & needed to solve this. I drove past a Goodyear store and turned around, hoping they would help. Julio Sanchez, the Service Manager, was very kind and asked me to wait. Within a few minutes an employee came out and took care of it. I'm sorry I didn't get his name, he wouldn't accept any gratuity, but I insisted. I didn't purchase anything but I will definitely use their services in the future. Kindness goes a long way. Thank you gentlemen! read more

This shop is truly amazing!! I went there to get my tires changed and to get some other services done on my car. The store is great and the staff is very helpful especially, the store manger, Miguel. He is very professional, knowledgeable, and efficient. He helped me out tremendously and explained the services my car needed throughly. I highly recommend!!! read more

I brought my car here to get an alignment. Very nice people, not so pricey and good job after all. Will come again.

Excellent business to be trusted! I spent a good amount in repairs and they showed me every problem that was fixed on my car. I will extremely recommend this place to all my friends due to their honesty. As a single mom, I felt very comfortable. Miguel and Ana make me felt that I was in trusting hands. This people really care about their customers. Now I know I don't have to worry about belt or brakes problems with my car when driving everyday to Key Largo for work. Thank you Goodyear for making the difference nowadays. read more

Avoid this place. Went in to have a tire inspected for road hazard warranty. Mind you the tire had no visible tire damage but had a bubble on the sidewall. Avoid all Goodyear branded tires. They don't care about the customer, all they wanted to do at this place was sucker me into paying 200.00 for a tire that should have been a warranty replacement, and should be pulled from the market. Everyone is having issue with the Dunlop sp sport 01 225 40 r18. Avoid it people. read more

I took my car here for some repairs and was given a VERY misleading quote on the cost. The sales representative initially gave me an amount for what the repair would cost. When I went back to pick up the car, the final cost was twice that which I was initially told. The sales rep said the price was correct, because the amount he had told me before was for one axle not two! It's pretty laughable, but that is what he told me and he was standing by it! The repairs seem to be well done, although they cost about twice what I was expecting. read more