Our review of Gordons is as follows:
1. Completing on a non-complex property took nearly 6 months, with no proper reasons given other than that they were "busy". Getting through to them on the phone was impossible (I was always 13 or 15 inline), their solicitors were slow to respond to emails, and sometimes sought to charge more money despite working for a fixed price. Some of their approach is seriously questionable in terms of honesty.
2. Despite completing in late April 2021, the solicitor never ensured that the charges were removed from the property - so we couldn't re-mortgage. This then took close to another 6 months to clear!! This cost us a LOT of money!
3. We raised complaints, including taking it to the Managing Director. At all material times there was a lack of concern or empathy to our issues, no real interest in dealing with the complaint, constant arguing about irrelevant matters. To that end, it seems their management team are as bad as the solicitors.
4. When we threatened to sue, we placed a series of deadlines for Gordons to meet in terms of Settlement (without dragging them to Court) - each and every deadline was MISSED, despite being clear that failure to meet deadlines would have result in Court proceedings against them.
5. Finally, after months of arguing, wrangling and an attempts at a war of attrition - they finally paid our damages in part as a form of a settlement. This is despite their original claim that the matter was going to litigation solicitors and insurers, etc, etc.
So, after nearly 15 months later, the saga has concluded. All told, Gordon's lack of professionalism and negligence easily cost my business around £15K - we have been able to recoup SOME of that from the settlement - but it won't cover entirety of the substantial damage Gordons has done to our business.
My advice is stay well clear. If we had have had just service issues and the complaint handled in an exemplary way, I may have a different attitude. But the WHOLE thing has been a constant battle and not worth it. read more