My son has been attending since he was just a few weeks old, and from the very beginning, I have…read morenever once worried about leaving him in their care. That peace of mind as a parent is truly priceless as I work all day long. The staff are caring, warm, and inclusive to all children. They've created a safe environment where my son has been able to grow and build connections with staff and kids. My son looks forward to seeing his teachers each day in his class and all of his friends. He is happy to go, comes home smiling, and has formed strong bonds with both staff and friends. We appreciate all of the updates we receive and enjoy seeing daily pictures of what he did throughout the day.

Leaving my three-month-old baby in someone else's care for the first time, especially when…read morereturning to work so soon postpartum, was one of the hardest things I've ever had to do. From the very beginning, the staff at Prime Time made that transition so much easier for me. They showed such genuine kindness and patience with both me and my baby. As a new mom, I had a lot of worries--especially when she was having trouble eating at first. Instead of brushing off my concerns, they were incredibly attentive and reassuring. They kept a close eye on her, communicated with me throughout the day, and worked with me to make sure she was comfortable and getting what she needed. Their level of care and understanding meant the world to me during a time when I was already feeling emotional about being away from her. Knowing that she was with people who were nurturing, patient, and truly cared about her well-being gave me so much peace of mind while I was at work. They created a warm, supportive environment not just for the babies, but for the parents too. I'm so grateful for the love and attention they gave my daughter during such an important stage of her life. Any parent would be lucky to have their child in the care of such compassionate and dedicated caregivers. Thank you Eva, Sheyla, Brytanii, and everyone at Prime Time!! We will miss you guys!

Unethical!!! stay far away from this place, their goal is not to help children their goal is…read moremoney!!! They push you to take more than one session a week and if you're unable to they will reject your child. My son has been on a waiting list for a year. They called to offer us 2 sessions but due to his full schedule with other services he's receiving we were unable to accept both days. I rearranged his schedule to accept one day a week but this wasn't good enough for Holly and Jeanette, so they rejected my son from receiving speech therapy because we weren't able to fit both days offered in his full 2 year old schedule. What a shame! One day a week of speech is better than none. Why reject a child all together and leave them with nothing at all?! Disgraceful and not here to help children. I'm just getting started, I'm writing letters and reviews everywhere to warn parents who just simply want help for their babies.

Updated Review July 2024…read more I've removed my child from this School. My son is now 3yrs, from 7months to about 16months things remained the same as what is described above. He stepped up to another class in which he was the youngest, Mrs. Forbes (Owner/Director) asked because she needed to make room for another child. My wife and I agreed, we felt like it wasn't a big deal. Unfortunately the level a care went down tremendously. For example: Diapers not being put on properly on multiple occasions, using someone else's diapers, my son had scratches on his arm because an employee was allowed to grow their nails out and in the mist of trying to save my son from bumping his head on a sink, she grab him and left scratches on his arm ( This incident happen mid week Mrs. Forbes didn't look into the matter or contact me about the matter until 2 weeks later). My son eventually was removed from that classroom due to several meetings I had discussing the same issues over and over with Mrs.Forbes who would make excuses and referred to First Step's as the best daycare in middletown and no other place provides the type of services she does. After the countless meetings, my son was place in a class that had kids younger then him. Mrs. Forbes felt like the teacher was competent in which she was. Things got back on track, he had some regression being in a class with kids that were younger then him in which there was some behavioral issues but the teacher stuck it out and assisted in getting him potty train which we greatly appreciated. Most individuals would ask why leave those things are minor, your child is happy and well taken care of after you had several meetings. Under the suggestion of Mrs.Forbes we had our son's behavior evaluated, findings came back normal with the exception of him needing a new environment. Mrs. Forbes is condescending, her attitude is nasty, she believes the parents have some obligation to her and the way she wants things done, there is no accountability, and she forgets that she works for the parents and children. I gave a four weeks notice before I left, I ultimately pulled my son out before the agreed time because she is not a woman of her word, as far as contract and hours that were suppose to be given. Mrs. Forbes made and executive decision to give me a credit instead of honoring the last 2weeks at 12hr days. Mrs. Forbes made it seem like she was doing me a favor when gave me a credit. Mrs. Forbes didn't stand by her word, when that was brought to her attention she disregarded what was agreed on and basically ignored the agreement that was made. My wife and I were upset over agreement that was made that she didn't honor. So we called for a meeting (Monday). Mrs. Forbes has a camera as well as a mic outside her door, my wife who does not curse called her a witch because she did not honor the agreement we set. Mrs. Forbes then called me to call me unprofessional and how she had patience with my wife and I. I think i had the patience. I will never recommend her business again. Good Luck to the Guy I Seen outside trying to get a spot at Missed Steps. FYI We did get our deposit back, i believe it was out of damage control rather than sincerity.

I don't usually write reviews but I really feel like this center needs to be recognized. First…read moreSteps is always concerned about the safety of their children. The center is always kept clean and you can tell the owner really loves what she does and cares for my daughter like she's her own. It's like a home away from home for my daughter who loves it there. There was separation anxiety at first which is normal when first being introduced to a new environment, but now she really enjoys it. I can really see a change in her developmentally. I love this place. It's really a step up from all other day care's. They really put in the time and effort. I wish this place was open when I had my first first daughter!

For the past four years, Little Pals has been so much more than a school to us; it's felt like…read morefamily. That's how we've always been treated, and it's how we'll always think of the incredible group of people here. The care and attention both of our children have received has been nothing short of exemplary. They've truly thrived at Little Pals, and we can already see how the foundation this school provided has played a big role in their success beyond preschool. It's a big thing to send your firstborn off to school. Harder still when that happens at the tail end of a pandemic like it did for us. Is this the right school academically? Will my child adapt socially? Will they thrive? Little Pals checked all the boxes and then some. They made our children feel safe, comfortable, and genuinely cared for, while also setting high academic standards. And they did an outstanding job with us parents too! Calming our nerves (especially this parent), and making everything feel right immediately. We've never doubted our choice for an instant. Our children leave Little Pals with a solid academic foundation: recognizing and writing letters and numbers, early sight words, counting to 100, and reading beginner books with confidence. Their handwriting improved tremendously; they developed strong problem solving skills and a genuine love of learning. They still talk about songs, lessons, and moments from class. It's incredible to see how far ahead they've been - both academically and socially - compared to where I remember being at that age. Communication is excellent. In addition to parent/teacher conferences and detailed reports, the teachers were always available to chat. I never felt rushed, and I can be quite talkative! There are field trips, an open house, Christmas concerts, and family night, all of which made us feel connected to the school and involved in our children's early education. There are always activities and plenty of pictures. Our kids made friends - and we made friends too! We've experienced just about every aspect of Little Pals, from the toddler room to aftercare for our first grader. Our kids attended summer camp here, and even brought their cousins along! That's how much we trust and value this place. I truly cannot say enough good things about this school. Little Pals has given our children not only a loving and nurturing environment, but a true head start in life--academically, emotionally, and socially. Thank you Little Pals, for everything!

The place has nice staff but some of the girls there do not have much experience with children …read more They have left my kids diapers dirty and they get a diaper rash . The place is also not sanitary . My children were constantly getting sick and would send them home for the smallest things while I am at work as well as close for a flurry of snow not reliable

My daughter has been going here for about a year and is in the same room where the accusations from…read morethe other user came from. At no point have we been concerned about her well being. The staff is amazingly attentive and is always willing to listen to any concerns we may have. Coming from the mental health field, Children's Safe Stay provides an emotionally intelligent and safe environment for children to not only play but learn as well. Their staff treats these children as their own and ALL interactions I have had with all of them have been nothing but pleasant. We pick our child up every day happy and she is never afraid to go with the teachers upon drop off. We interviewed many other daycares and we are so glad we chose this one.

the staff here truly care about the children. everyday my child is excited to see not just friends…read morebut the teachers as well. they have always keep me well informed on my child's daily schedule and they always have fun activities going on that my child loves being a part of. i would highly recommend this daycare