This is the email l received after cancelling my membership with six days notice instead of 10…read moredays: Hi Diana, We have received your request to cancel your membership. Please note the cancellation policy below: MEMBERSHIP CANCELLATION: Monthly Memberships have a 3-day money back guarantee. Membership dues are nontransferable. Annual Membership can be refunded within 15 days of purchase. A 10-day notice from your draft date is required when cancelling a monthly membership draft. Your draft date is on the 15th of the month; therefore, you will draft 10/1/25 and the membership will terminate 10/31/25. Best of luck to you, Maureen Locke Member Services Representative YMCA of Middletown, NY Phone: (845) 344-9622 South Orange Family YMCA, Monroe, NY Phone: (845) 782-9622 I have been paying for a membership at the for South Orange Family YmCA most of the time that it's been open in Monroe, New York. My family has membership have rarely used the membership, so basically it's been like a donation. Nevertheless, they are charging me for another month because I gave six days notice instead of 10 day. I will never again join your organization or donate any money to organization for any reason or cause. I also will tell everyone I know what happened.

Just had a great Zumba class with Brandon and I'll be joining in the next few days. There's…read moresomething for every here with large facilities and many group classes. I'm looking forward to trying more group classes, the sauna and swim laps in the pool.

Owner Ann Marie is a doll. Super sweet and friendly. Feels more like family than a business…read more Everyone is so kind and caring and attentive. Not only a daycare and UPK but offers childcare for the older kids in elementary school. Lots of cool additions they do for the students as well.

Worst daycare ever. I wish someone would've warned me prior! The owner seems so nice but they're…read moreall fake and a little weird too. They had a camera system that they had no idea wasn't working until my child was enrolled and I kept asking about it. Most of the staff are inexperienced, unqualified and they have an app they NEVER use.. so if you'd like to know updates about your child, forget about it!! Where I drew the line was picking up my child and they were STARVING. Hysterically crying from how much belly pain they were in and kept asking to eat after every food that was given once we got home. I assumed my child wasn't fed since I gave them breakfast that morning. They're lucky I didn't have proof, otherwise it would've been a lawsuit! Their tuition is NOT worth what they "provide". Save yourselves and your children!!!

My son has been attending since he was just a few weeks old, and from the very beginning, I have…read morenever once worried about leaving him in their care. That peace of mind as a parent is truly priceless as I work all day long. The staff are caring, warm, and inclusive to all children. They've created a safe environment where my son has been able to grow and build connections with staff and kids. My son looks forward to seeing his teachers each day in his class and all of his friends. He is happy to go, comes home smiling, and has formed strong bonds with both staff and friends. We appreciate all of the updates we receive and enjoy seeing daily pictures of what he did throughout the day.

Leaving my three-month-old baby in someone else's care for the first time, especially when…read morereturning to work so soon postpartum, was one of the hardest things I've ever had to do. From the very beginning, the staff at Prime Time made that transition so much easier for me. They showed such genuine kindness and patience with both me and my baby. As a new mom, I had a lot of worries--especially when she was having trouble eating at first. Instead of brushing off my concerns, they were incredibly attentive and reassuring. They kept a close eye on her, communicated with me throughout the day, and worked with me to make sure she was comfortable and getting what she needed. Their level of care and understanding meant the world to me during a time when I was already feeling emotional about being away from her. Knowing that she was with people who were nurturing, patient, and truly cared about her well-being gave me so much peace of mind while I was at work. They created a warm, supportive environment not just for the babies, but for the parents too. I'm so grateful for the love and attention they gave my daughter during such an important stage of her life. Any parent would be lucky to have their child in the care of such compassionate and dedicated caregivers. Thank you Eva, Sheyla, Brytanii, and everyone at Prime Time!! We will miss you guys!

Great service here. Nice staff. Clean facility. Toddler learned a lot in a short time. They send…read morepics all day long which is amazing

My 2 year old has attended Arc of Learning since she was 4 months. I know her teachers care and…read morealways treat her and now my new baby with great care and love. I'm lucky I found them!

Updated Review July 2024…read more I've removed my child from this School. My son is now 3yrs, from 7months to about 16months things remained the same as what is described above. He stepped up to another class in which he was the youngest, Mrs. Forbes (Owner/Director) asked because she needed to make room for another child. My wife and I agreed, we felt like it wasn't a big deal. Unfortunately the level a care went down tremendously. For example: Diapers not being put on properly on multiple occasions, using someone else's diapers, my son had scratches on his arm because an employee was allowed to grow their nails out and in the mist of trying to save my son from bumping his head on a sink, she grab him and left scratches on his arm ( This incident happen mid week Mrs. Forbes didn't look into the matter or contact me about the matter until 2 weeks later). My son eventually was removed from that classroom due to several meetings I had discussing the same issues over and over with Mrs.Forbes who would make excuses and referred to First Step's as the best daycare in middletown and no other place provides the type of services she does. After the countless meetings, my son was place in a class that had kids younger then him. Mrs. Forbes felt like the teacher was competent in which she was. Things got back on track, he had some regression being in a class with kids that were younger then him in which there was some behavioral issues but the teacher stuck it out and assisted in getting him potty train which we greatly appreciated. Most individuals would ask why leave those things are minor, your child is happy and well taken care of after you had several meetings. Under the suggestion of Mrs.Forbes we had our son's behavior evaluated, findings came back normal with the exception of him needing a new environment. Mrs. Forbes is condescending, her attitude is nasty, she believes the parents have some obligation to her and the way she wants things done, there is no accountability, and she forgets that she works for the parents and children. I gave a four weeks notice before I left, I ultimately pulled my son out before the agreed time because she is not a woman of her word, as far as contract and hours that were suppose to be given. Mrs. Forbes made and executive decision to give me a credit instead of honoring the last 2weeks at 12hr days. Mrs. Forbes made it seem like she was doing me a favor when gave me a credit. Mrs. Forbes didn't stand by her word, when that was brought to her attention she disregarded what was agreed on and basically ignored the agreement that was made. My wife and I were upset over agreement that was made that she didn't honor. So we called for a meeting (Monday). Mrs. Forbes has a camera as well as a mic outside her door, my wife who does not curse called her a witch because she did not honor the agreement we set. Mrs. Forbes then called me to call me unprofessional and how she had patience with my wife and I. I think i had the patience. I will never recommend her business again. Good Luck to the Guy I Seen outside trying to get a spot at Missed Steps. FYI We did get our deposit back, i believe it was out of damage control rather than sincerity.

I don't usually write reviews but I really feel like this center needs to be recognized. First…read moreSteps is always concerned about the safety of their children. The center is always kept clean and you can tell the owner really loves what she does and cares for my daughter like she's her own. It's like a home away from home for my daughter who loves it there. There was separation anxiety at first which is normal when first being introduced to a new environment, but now she really enjoys it. I can really see a change in her developmentally. I love this place. It's really a step up from all other day care's. They really put in the time and effort. I wish this place was open when I had my first first daughter!