We have had nothing but issues with them. We were somehow lucky enough to have our flights happen. We paid for baggage through them, and when we got to the airport to check our bags, the airline could not find the payment, so we had to pay for the baggage, and the airline assured us we could get a refund from Gotogate. Now, 9 months later, we are still dealing with them to get the refund. I would have given a negative star or not star but it wouldn't allow it. read more

ABsolutely aweful cancelation process - trying to cancel well before 24 hours period after making booking and getting the run around - no manager, gaurenteed a call -back within 20min and nothing happens, on hold for literally 10's of minutes - from my perspective they are trying to run out the clock. I will never use this service again read more

if I could give minus stars I would. I have had the unfortunate experience of booking a flight with them. I tried the webchat but after going around in circles I got nowhere, I tried the customer service number and went round in circles again. I just hope that when I turn up at the airport I can fly. I have zero faith in this outfit. I would suggest avoiding at all cost. read more

Writing a review about gotogate travel agency website This website is unfortunately a big fraud and scam living on tricking customers into cheap flights with high risk of missing your flights especially if you are travelling long distances with connections flights Don't put yourself or your beloved though this it's not worth it problem is you don't know that is the case until your flight is booked and money paid One trick they use is booking your connecting flights with self transfers with short time between flights and when I called them to say this is not gonna work and it's too risky they reassured me that the booking is covered by their self transfers guaranteed insurance policy and that if we missed our flight it will all be covered and they would rebook us immediately with another flight but when this actually happened they dumped us saying it was my fault I didn't run fast enough to the next flight and that I'm on my own to do whatever I can to get myself home paying thousands of dollars to book a last minute flight Don't do it and don't put yourself your beloved or family though this horrible situation I was calling them using international call rates and they just kept transferring me from one to another putting me on hold for hours sucking more money with customer support team that have no sympathy or knowledge of what so ever they don't even know their own policies or protocols Rewrite the above read more

AVOID this site at all costs Terrible customer service with no help from Booking.Com (this company go to gate is booking.com's flight partner) NO help from Booking.com where we booked these flights, just keep passing the buck. We have printed our invoice which clearly gives us the right to a "partial refund" if cancelled before 6th May but they will not pay up. They will not put anything in writing, which means we cannot claim off the travel insurance read more

Title: Horrible experience with GoToGate -- SCAMMERS, AVOID AT ALL COSTS I have been dealing with GoToGate for over a MONTH now for a simple refund that the airline itself ALREADY AGREED to give. The airline clearly stated that a refund could be processed (with some charges, which I agreed to), but GoToGate has been dragging the process endlessly, making every excuse possible NOT to return my money. We even had a joint call with the airline AND GoToGate on the line together, where BOTH sides confirmed that the refund was approved. You would think that would be the end of it, right? WRONG. After agreeing, GoToGate suddenly started saying they needed a "written confirmation" from the airline -- AFTER all the verbal confirmation, AFTER all the call recordings, AFTER everyone agreed. It's clear they are just making up obstacles to delay or avoid paying back what they owe. Their customer service is a nightmare -- rude, unhelpful, and keep repeating the same scripted nonsense without doing anything. Every time I call or email, it's a new excuse. I have wasted hours and hours of my life chasing them for MY OWN MONEY. GoToGate is not a travel agent -- they are a complete SCAM operation. They will take your money, pretend to help you, and then trap you in endless circles if you ever have a problem. Save yourself the frustration and STAY FAR AWAY from GoToGate. It's not worth the fake "cheap" price when they treat their customers like garbage afterward. Zero stars if I could. NEVER AGAIN read more

Absolutely worst experience -- a total scam! Do not book with Gotogate or CheapoFly. You're just giving away your money with no service in return, and the support teams seem to be located overseas with zero accountability. I've been facing issues for the last 6 months after canceling my ticket. When I tried to contact Gotogate for cancellation, I was rerouted to CheapoFly, who charged me $250 just for cancellation. They told me the remaining amount would be refunded. After weeks of back-and-forth, they claimed they had emailed me requesting documents--but I never received any such email. Later, I found out that they had changed my email ID without my knowledge, and falsely claimed I canceled the ticket due to a death in the family, which was shocking and completely untrue. They keep dodging responsibility by saying they'll check the call recordings (up to 6 months), and then claim they didn't get a response to an email I never received. It's been a complete waste of time and energy. Please avoid booking with these companies at all costs. They are dishonest, unprofessional, and will drain your money with no resolution. read more

Strict warning to use this company, its close to illegal practices in my opinion, in any case its a clear rip off In my case, i was charged multiple times for the same seat reservation, which after all was never effectuated at all. You may at first think you save some pennies usiing this company, but you iwill end up with endless conversations and legal actions to get the money you have been riped off back. Avoid at all costs read more

My airfare was cancelled in 9/7/2020 (4 years ago!) by the airline. Gotogate WAS refunded by the Pegasus Airlines. It took them 4 years (!) to send me refund. I had no idea they did so through some intermediary that is not familiar to me and not commonly used in the US. The refund link was sorted to my junk mail folder by my email software. Therefore the refund link expired several days before I figured it out and was able to log in. By that time it was too late and the refund link expired. All of this happened 6 months ago. I immediately called Gotogate and after struggling with their insane voicemail system by some miracle got to a live agent. They promised to resend the refund link. As, you may imagine, NOTHING happened. A have called Gotogate no less than 20 times over the course of over 6 months and still have not received my refund! All I hear is: "your case has been escalated" but still no refund month after month. No reputable company takes longer than 7 days to issue a refund. SCAMMERS STAY AWAY! read more

Horrible service, useless phoneline, stay away! The flight I have booked with this provider has been cancelled by the airline 5 weeks (!!!) ago and they are somehow unable to rebook it since! I have called and messaged them more than 10 times. I even did their job for them by contacting the airline directly, the only thing they need to do is to confirm the new ticket! My case has been escalated more than 2 weeks ago, yet they failed to do anything, everytime I hit the same useless customer service where they copy paste read/write some predescribed lines. Absolute failure, I'm unable to proceed with any other bookings for my trip. It's been a waste of money and time, the lowest level of service I have experienced in years. Please make sure you never use them, they're ridiculously useless. read more

This has been the worst booking experience I've ever had. After more than two months of calling and asking for updates, nothing has been resolved. A simple change to my booking could have been fixed with one phone call, but Go To Gate refuses to work effectively with the airline and keeps submitting the wrong authorization instead. Every time I contact them, I'm told to "just wait," with no proof of escalation or real help. The flight is now approaching with no updates or resolution. Even if the change wasn't possible, I would have appreciated honest communication over this endless runaround. This has been a massive waste of time and ABSOLUTELY NOT worth the small savings. I strongly recommend avoiding this company (they partner with Booking.com, which is how I originally booked) and booking directly with the airline instead. read more

Avoid Gotogate. My case: broken T&C, 50 agents repeating the same intake, "fixed" claims with zero action, no‑reply emails on unrelated items, chats that drop, 27‑hour delays, expensive phone queues, and written promises denied the next day. They dodged responsibility and left me effectively stranded. Choose a different provider. read more

DO NOT USE THIS THIRD PARTY. FRAUDULENT TRAVEL AGENCY. We booked a trip with them and the Boarding pass were never provided. We had to do the check in the airport, paying an extra 200€. When we try to solve the issue with them, they did refuse. Do not use this travel agency read more

I would give this company a negative infinity if I could. They don't deserve even 1 star. WORSt, WORST, WORST experience ever. They sold us a confirmed seat since I was traveling with my small children to Japan. A few hours after we purchased the ticket they refunded the portion of our ticket to upgrade to confirmed seats and didn't refund the whole ticket. They are keeping $1700 with no refund and only refunded $200 for the seat upgrade. I don't know about you but would you let your child under 5 sit next to a stranger on an 9 hour flight. They never contacted saying they were only going to refund the confirmed portion, they just refunded it. When I called to resolve the situation they hung up on me. I called again and they said I couldn't speak to anyone. They will not refund my tickets and just keep saying it's nonrefundable. WORST, WORST, WORST company ever. Do yourself a favor book directly through the airline or Priceline. read more

Booked a multi-leg trip through GoToGate, thinking a travel agency would help coordinate everything. Instead, they split the trip into four separate reservations, used a proxy email with one of the airlines (not mine), so I never received any correspondence with check-in details from Wizz Air. GoToGate refused the responsibility when I was charged €47 at the airport, claiming I should have done it online to avoid being charged (I still wonder how if I didn't get appropriate flight info to be able to log in online, which I tried!!!). GoToGate also charged me for seats and baggage, but I still had to pay an additional €10.50 for Wizz Air seat fee and €26.99 Ryanair baggage fee. Still, GoToGate claims I had never paid for WizzAir seat, despite providing proof of payment, while claiming they paid Ryanair, and I should chase it myself. No support, no ownership, just deflection. GoToGate takes your money, adds no value, and walks away when something goes wrong. You will end up paying much more down the line, so book directly with the airlines--this agency is not worth the risk, your time and your money! read more

If I can give a -0 star I would. Don't trust this company which they are also partner with Booking.com. I purchased 2 tickets to Europe scheduled for August 2024. The day of our departure my husband and I were denied to board the plane because of an error name generate by one of the gotogate agentes. Since we missed our first conexión the airline decided to cancel our entire reservation. We couldn't use a single portion of our paid tickets. Later, they told us we couldn't be reimbursed because our tickets were nonrefundable?? How is that relevant ? The mistake was made on their end. They stole our money. $3,550.18 to be exact. DO NOT TRUST THIS PEOPLE. THEY WILL NOT HELP YOU WHEN IT COMES TO REFOUND. THEY WILL TELL YOU WHATEVER BS TO NOT BE ACCOUNTABLE FOR IT. read more

DO NOT USE THIS COMPANY!!!!! SCAM!!!! Book your flights directly from the airline. If there is an issue the airline can help you if you book through GoToGate the airline can not help you and you will get NO HELP from GoToGate. If I was to put a visual on my experience with GoToGate: I accidentally slip down a steep hill into a cesspool gutter with no way to climb out. It was a very expensive and stressful lesson. They deserve MINUS stars. read more

I have used their services several times. As long as there are no problems, everything is fine, but when flight issues arise, they are completely useless. My situation: a week before my trip, the airline cancelled my flight. Gotogate contacted me and offered a new flight. I had to change my plans a bit, but that's life. The day before the scheduled departure, I received a message from them saying that the airline had not confirmed the flight and that I should contact them directly and, in general, deal with it myself. I'm on the other side of the world, I didn't get any information about which flight or which airline (3 flight segments, operated by LATAM and IBERIA). I don't know who was at fault - the airlines or Gotogate - but the level of support from them was zero. What's more, it was downright problematic, because the airlines kept referring me back to them as the agency through which I had purchased the tickets. Finally, after spending four hours on the phone, I managed to resolve the issue directly with IBERIA. I believe that as an intermediary, they would have been able to handle it much faster and easier than I did, as I was completely unfamiliar with the procedures in such situations and was bouncing between helplines. Overall, in the future, I will buy tickets directly from the airlines, because Gotogate is completely useless when problems arise. read more

Horrible service!!! They mess up and I still get charged for a flight I could not board on their behalf.

Lost 650€ when gotogate cancelled my flight without refund When my flighthours changed I just asked about information if it s possible to change or refund my flight I never agreed to cancel my flight without refund this is the worst experience I ve ever had with airline or travel companies (and I ve travelled 65 countries) read more

The worst services. Wanted to change the flight and no option shows online to change and after calling them, they would just give you the high price option and not to mention they have their own change fees besides the airline fees. Why would someone book with them and instead just book on the airline website straight. I was foolish enough to use them while I do not travel in this region but you guys should not be. read more

They are bunch of Liars, Im waiting for my refund for the past 2 months, they are claiming the airlines needs to approve it, i called the airlines and they said that the agency has the money already and can refund you, GTG LIES every single time by saying, our expert team will contact you!!!! and they never DO!! F..... LIARS Booking#1029-283-606 (i will share this feedback in each and every social media website until you refund me) you LIARS LIARS LIARS read more

Day 1 of leaving a bad review related to their company Gotogate: horrible service, empty promises. ultimate SCAM. Customer service we have spoken to: ADITYA, VALENTINA and SIMRAM. We have spoken to more but did not take note of the names then. We called in multiple times regarding name change for our flight ticket and the customer service all told us it is possible. We then made payment for this change and the gotogate website accepted it. However it has been at least 2 days and there is no change being made so we called in to check. To which, now the customer helpline operator is saying it is not possible to change. Isn't this ridiculous? How could payment be accepted if it couldn't be done? And could the customer helpline people be giving us all this false information? Now we want to speak escalate this and we are yet met with the "we will get back to you in 24 hours response" even after sharing that our flight is in about 36 hours. Utterly unprofessional and ridiculous. To add on everytime we call back to escalate issues the customer "helpline" says they will get back to us within 24 hours. Ofcourse, nobody has ever gotten back to us. What kind of service is this? Just awhile ago Simram told us she has reached out to a manager and someone will be in contact with us as soon as we hung up. Afterwhich, we waited another 25 minutes and nobody called us. Another instance of being fed lies. So we had to waste our time and call in again and explain the whole situation for at least the 8th time. This time, aditya, a male customer service personnel picked up. This was an unprofessional experience for 2 Main reasons. 1. He constantly spoke over us and completely lacked professionalism and a sense of urgency. We repeatedly reminded him it was already midnight at our time and he told us to wait for the next few hours, even though someone previously said they'll be calling us in the next 10 minutes 2. He gave us false information. He told us he has given our information to "the supervisor" to call us back "as soon as possible". However when I asked who this supervisor was he was unable to respond. After trying to beat about the bush a few times he changed his stance and said there was actually no identified supervisor. Only the next available one will be contacting us. What does this mean? Was information even passed on to anyone or just left in the notes again? This isn't even everything horrible that has happened. I hope someone from the team will reach out to us soon. read more

I just did a reservation through flight Network/Gotogate on line. Extremely disappointed. first I thought I was booking directly with the airline. then after when the booking was complete I realized it was through an agency. a week after my booking I contacted the flight network to find out how much penalty do I have to pay if I decide to cancel or postpone my flight , after 1 1/2 hour of waiting on the phone, the representative came on and I asked my question about canceling or postponing my ticket, she puts me on hold and comes back and tells me I can go ahead and cancel my ticket for a refund of 2340 just like that I thought she meant $2,340 with a $88 service charge to process the refund, thought that I am getting a full refund. So I said yes please cancel my ticket and issue the refund. All done. When I get a email confirmation, I saw its only for a $23.40 refund. I misled me by not throughly explaining my options. They just wanted to charge me the $88 additional service charge. I am now disputing the entire charge with the credit card co. read more

I wish I could leave a "0" rating. Gotogate is the worst airline booking website I've ever used. I booked a flexible ticket because I knew my schedule would be variable. When I called to reschedule my flight I was told they couldn't help me and I would have to contact the airline directly (this was after being on hold for some time). I then contacted the airline directly and was informed they couldn't make any changes on their end because Gotogate didn't book the ticket as a "flexible" ticket (even though I paid for a flexible ticket and had written confirmation that verified this). The airline then told me I would have to call Gotogate directly to have them take responsibility for this error and to change my flight. I then called Gotogate back and explained what I was told and they finally told me they could help me, but they had a very minimal flight selection and only had flights that would be significantly more expensive than my original flight. In addition to that I was informed my ticket would expire within one (1) year from the original booking date. So, due to the limited flight options, I was unable to reschedule my flight and lost out on about $800. I will never book with them again! read more

Run Away! No Service, they are not followoing the rules, transform you from millions of different teams hours of the line just to frusterate you that you will give up. misleading you to speak with the airline that are not accepting speaking with you becuse they made the reservation. My flight was cancelled by the airline, so they gave me a refund just for the way to the destination without the way back, like I can go on the flight in a destination I never arrived to. Then telling me my flight back wasnt affected! any place in the world there is a law when the airline is the one cancelled the flight they must give you FULL REFUND. Run Away read more

Do NOT book with this company. My flight was changed with very little notice (an email update that didn't make it clear that my new flight would necessitate a TWENTY ONE HOUR LAYOVER) and my agent decided that an acceptable alternative was the same flight two days later... with no guarantee that *this* one wouldn't end up with similar problems. This flight was three weeks away, so definitely not a COVID issue, which I would be more understanding of. When I demanded a refund (how can you tell me that my two options are waiting for two days or staying in an airport for 21 hours?!!) I was told that I "may receive a refund. No guarantees. $30 service fee. You'll find out in 3-5 business days." At first I accepted this, but realized that they didn't have my updated card. I called to give them the info. Well, I tried to call. No one answered. In **two hours.** Well, I disputed this FRAUDULENT charge with my credit card and believe me, I'm not paying them a dime. Stay far, far away. You might think you're saving money, but you'll end up regretting not finding a way to just book with the airline or a reputable company at least. read more

Gotogate - Why was I on hold for two hours on a Monday? If there was no one in the office, why wasn't that on a message? Insanely unprofessional. - Tours Near Me - Oslo, 03

absolutely helpless. they could not help me and I ended up losing $6000 and a sleep at the airport with 3 children due to a lie in their transfer protection policy. it does not exist! you're on your own. It's over a year and I'm still chasing my refund. read more

The worst booking company you could ever use, poor instructions and misleading. They will also send 100 unnecessary emails to you. They will not allow any management of your trip without charging you. Absolutely 0 stars review. DO NOT USE THIS Company. I bought a whole separate flight due to their lack of management and poor services. read more

AVOID AVOID AVOID Very bad customer service experience. It has totally stressed the whole family out as well as spending hundreds more on a ticket. I brought 2 adult tickets for me and my husband at premium economy and after purchasing it, I tried to buy 2 economy tickets for my son and daughter who are 16 and 13 years old on the same fly. GOTOGATE emailed me and canceled my kids tickets the next day without a reason. I spent the next week trying to sort this issue out with their customer service, however every time I spoke with a different agent they've all told me to repurchase the kids ticket. I purchased them three times and yet they still all got cancelled without a reason. I tried to call them a few times and every time the agent told me that they have to email to a special team and the special team will call me back with a answer but no one did so. I then rang ShenZhen airlines and they told me that 12 year olds and over can sit in a separate class with their parents. Thanks to Go to Gate for wasting us a weeks time. I finally purchased the kids ticket which had gone up by 300 pounds this week with travelUp. Shout out to travelUp for not having to pay a extra 16 pound per person to pick where you sit. read more

Paid for luggage and meal request. Airline did not have that information. They did not reimburse me for the hidden charget of meal request. Charlatans read more

Never use them . Worst customer experience . They booked my round-trip ticket as two separate one way ticket. My flight got rescheduled and it was a hassle to deal with the airline due to this issue. read more

Booked a flight with gotogate and had multiple problems: 1. Purchased travel insurance via the gotogate platform, but they didn't give me the insurance number. Contacted their support team and the lady in the other side was the least helpful possible, even sounded like she was doing me a favor. Not to mention she gave me the wrong email to contact the insurance company. 2. On the way back had a connection flight with easyjet and had to purchase extra hand lugage. Now, because gotogate books flights in a stupid way, they assign the easyjet reservation with an email I don't have access to (diogo.raposo1(at)booktripairlines.com) nor can I use to login to easyjet. Now I need the invoice for that luggage that was sent to the above email. Contacted their support and once more they couldn't have been of least help, refusing to listen to my explanation. Highly disadvise that any reservations are done via gotogate as not even their support team seems to be internally hired. Just some random people following scripts that could easily just a be a robot. read more

Horrible customer service. It took them 2 months to give me my refund and only 30% of what they owe me. They are very robotic and irresponsible. Don't use them. read more

Avoid at all costs!!!!! We had a nightmare with this company. Our flight was cancelled and Lufthansa changed the flight to later one in the day but advised us that GoToGate had to issue the tickets as they were purchased through them. We rang gotogate and were advised that new tickets were going to be emailed in 8 hours. 8 hours later nothing came through. We kept ringing up customers service who cannot speak proper English end then they advised us to keep waiting for the new tickets to arrive. After about 10 calls it turned out we were not booked onto the later flight! We had to purchase new tickets and fly from the other side of UK. Worst customer service I have ever experienced by any company. Never, ever buy tickets via this company and buy directly from the airline. We learnt this the hard way. read more

Total scam. Booked through them and they never even booked my tickets through the airline. Stay away. We had to book another ticket directly through the airline while we tried to get our money back from them. We should have went to the airline directly from the start. Horrible company and service I would give no stars if allowed read more

Every once in a while I have a customer service experience so bad that I'm compelled to sign on to my yelp account just to help other people avoid doing business with these people. When you buy travel insurance on a flight, you would think it would make the experience of changing travel plans EASIER. Goto kept adding mysteriously overpriced fees on services they were supposed to provide. Trying to get on the phone with a representative is a nightmare. It takes 1-2 hours and on more than one occasion when I finally got someone on the line and asked them to take care of an issue (changing flight dates, refunding a checked bag we no longer needed) They asked if they could put my on hold and then disconnected me from the call or sent me to the back of the que. I have currently been at place "30" on the que for the past 20 minutes. I have no idea how this que works but it's super inefficient. This company reeks of scam, it's not worth the extra hassle, frankly I would rather pay a fee to change my flight through the airline than deal with these people again. read more

Not even worth 0 stars. They are the worst company ever. My flight was canceled due to an airport being flooded so the airline would need to approve their request. HOWEVER; they have approved but this piece of shit of agency keeps saying they are still waiting. read more

DON'T BOOK ANY TRAVEL WITH GOTOGATE.COM. Well, unless you like losing money. I booked a flight with them/Spirit Airlines and the dates were wrong so I cancelled it within an hour and while Spirit refunded my full amount back to GoToGate, GoToGate held my money until I called them weeks later and then they tell me that I have to pay $45 bucks to get my refund from them. Never again! read more

They charged me €50 more than the stated price without any normal explanation and without selected additional services. There was no explanation from them and there was no possibility of refund without paying service fee to them... read more