This Urgent Care center is the best around. The staff is friendly and knowledgeable. Dr Obiekwe is…read morepatient and takes time to listen to your concerns. His nurse Rita is Exceptional and treated you like you're Family. If you're in need of a primary Dr. and you're looking for someone who will really take care of your health search no further.

This Office is almost a joke. The wait time is over an hour and the receptionist at the first…read morecounter needs to retire because she's very forgetful......she forgot I gave her my insurance card and swore she didn't have it. I had to literally empty my purse and pockets to show them I don't have my card. Only when the clerk found it on her desk that they apologized. Then the same receptionist called me 3 weeks later to say she needed my insurance information again! Now 2 months after my visit I get a bill !!!! They never even billed my insurance company and they have bogus charges on the bill! Do yourself a favor and don't go to this office.

I've been a patient for almost 10 years and my experience with this practice over the past few…read moreyears has declined, with the exception of Ms. Alston. I've attempted to refill my medication online, which is the quickest way and they have dropped one of my medications. Also, when I called to leave a message about my medication refills, the voicemail drops the call within 30 seconds. The reason I'm leaving this review is because I've had several incidents as it pertains to my medication. From the nurses not submitting the refills to issues like this.

Horrible experience, waited for an hour for an appointment. No apology. Went to pick up medication…read moreand it was never sent. Called and used the practice portal. Not one call or email to explain...

Okay, I'm a little late posting this review, as our visit to Southern Regional Medical Center was…read moreon May 1st, but I still felt it was important to share our experience. My father had taken a fall and his knee had swollen to nearly three times its normal size, so he asked me to take him to the ER. We are fairly new to the area so we went with the closest hospital. We arrived around 9 PM. To be fair, the initial intake process -- vitals, insurance, and registration -- was handled within a reasonable amount of time. However, after that, the wait became absolutely unbelievable. My father was not taken to have x-rays until nearly midnight. Honestly, I'm not even sure he would have been called back when he was had he not gone to the desk himself to ask what was taking so long. By that point, both my 12-year-old son and I had actually fallen asleep in the waiting room. Once he finally got called to the back about 4 AM we learned there was only ONE ER doctor on duty that night. EMS arrivals understandably took priority, but that meant anyone who walked in by car just kept getting pushed further and further aside. I completely understand emergency prioritization, but it is difficult to understand how an ER can function properly with only one physician covering the entire department. At one point, I was ready to leave and take him somewhere else, but after already waiting so many hours, we felt stuck. Eventually, the doctor read his x-rays and bloodwork results and discovered that while he had no broken bones or sprains, his potassium levels were dangerously high, his kidney numbers were low, and his blood pressure was also very low. Thankfully, those labs likely uncovered a much more serious issue than the original injury itself, and for that I am grateful. He was ultimately admitted to the hospital. Unfortunately, the delays continued after admission. A doctor briefly stopped by Saturday morning, but he was not properly seen again until Sunday. That level of delay for admitted patients is concerning and, honestly, unacceptable. Now, with all of that said, I absolutely want to acknowledge the staff members we encountered because THEY are the reason this review went from a 1-star to a 3-star experience! Big shoutout to Crystal at the front desk/check-in area. She was patient, kind, and professional throughout the chaos. We also encountered Dakota, Nurse Donna, Peter, Sonia, and Nurse Lea, and every single one of them showed empathy, patience, understanding, and excellent bedside manner despite clearly being overworked and understaffed. They did the best they could with the resources they had, and it showed. This review is truly directed toward hospital leadership and administration. The staffing shortages are hurting both the employees and the patients. A hospital cannot properly serve its community if it does not have adequate staffing in its emergency department and patient care areas. The staff turned what was an absolute nightmare experience into a more tolerable experience through sheer professionalism and compassion alone. But unfortunately, based on this experience, I will NOT return to this location unless absolutely necessary!

After waiting more than five hours, I was told I needed additional shots, only to be left waiting…read moreeven longer. The entire experience felt less like patient care and more like an assembly line: move here, wait here, get this, then wait again for that. What stood out most was not just the delay, but the lack of organization and empathy. There was little sense of urgency, very little communication, and even less concern for the pain and frustration patients were clearly experiencing. The shift change from night staff to day staff only made an already chaotic situation worse. It was disorganized, inefficient, and incredibly discouraging when you are already not feeling well. This was pointed out by one of the day nurses. The other nurses at the front desk of the ER simply responded with a very dismissive K when I stated my concerns in tears and had to leave to go somewhere else because of the pain. The most telling part of the experience was hearing multiple people in the waiting room say they wished they had gone to Emory instead. Unfortunately, after spending over six hours there myself, I understood exactly why.