Nice looking building and offices, but the environment could be better…read more The lady that draws blood is awesome at her job!

I waited for 3 weeks to be a new patient and was rejected in less than 15 minutes with no…read moresympathy... When I called to schedule the appointment, the receptionist hurried the conversation with little interest so that it lasted for less than 5 minutes. I let her know I was using the medical savings plan, Multiplan (ValuePoint), not insurance, which she knew in a general sense. Nothing about the fact that the clinic would not accept it was mentioned. I had to find that out 3 weeks later on the day of my appointment... I entered the clinic and turned in my new patient paperwork, having already filled it out and printed it ahead of time. In the beginning, the receptionist (another woman) was cordial and friendly, but once I informed her that I used Multiplan, and how the billing process was explained to me, her mood shifted. I provided her with a phone number to call for clarification, but instead, she left the front desk and spoke with a billing specialist in the back. When she returned, she sternly notified me that they would not be participating in the program, because they only accept Multiplan *insurance*, and what I had was the discount plan. Concerned that I hadn't explained it correctly, and that this was perhaps the reason I was being refused (this clinic had been the first one named on the approved list of providers I was given by Multiplan), I had a representative on the phone and asked the receptionist if she would be comfortable speaking with them. She looked at me with a vexed expression and repeated herself in a slow, and condescending manner, adding that "[they] don't have the staffing to sit on the phone all day and enter the individual codes for each of my visits." My worst fear had come true. I felt that because I wasn't using insurance, but instead a medical savings plan, I would be treated like someone who was too poor to receive their services. Lastly, when I chose to cancel the appointment, there was no sympathy or at least a professional courtesy remark like "we apologize for any inconvenience this has caused", "we wish we could help", or even "thank you for considering us." I walked away and that was it, after 3 weeks of waiting... The only type of consideration I received was from the Multiplan representative who was *still* on the line for me, waiting patiently... Generally speaking, people working at the front desk of a facility represent the integrity of the institute and the professionals they work with. This was a sorely disappointing experience that I wasted a lot of time on. My patience was met with a curt disservice. The women working at the front desk of BOTMC gave me the worst impression. I was looking forward to meeting the nurse practitioner and visiting the clinic for nearly a month. It's already difficult finding a place and then setting up an appointment. The worst that could happen is being treated with little care. P.S. Even the phone service representative who handles their calls whenever they're on a lunch break was rude.

Absolutely love Dr. Vu and his staff!! They all make you feel comfortable, you don't feel rushed…read moreand typically you don't wait long to be seen.

Questcare is closing their doors through out the metropolitan. Their website can inform you where…read morestaff & doctors are going to. Thank You, Questcare for your services. Pamela

I called and spoke to a woman who couldn't have been more rude. Don't waste your time with this…read moreclinic. Carenow in Burleson has nicer and professional staff.

The office ladies were HORRIBLE. I called to try and schedule an appointment and I have never had…read moresuch a horrible experience as the one that I had over the phone with the ladies in the office at this location. Straight bullies. I am freshly postpartum as a first time mom and am feeling under the weather and the ladies made me feel STUPID for not knowing that this location doesn't accept walk ins (even though they are my primary care provide.) They brought me to tears and when they noticed I was upset they transferred me to a lady named Linda who made me feel even worse by just completely ignoring how the office ladies made me feel and like she was INCONVENIENCED by me needing an appointment. I will be switching my PCP and will never recommend this location to anyone. I will also be contacting a higher up to explain the situation and have them review the phone calls so this hopefully never happens again.

great staff, very helpful and considerate, where willing to take my son to be seen close to closing…read moretime. I would recommend them.

Dr Jircik is a very kind, compassionate, knowledgeable doctor. He truly takes the time with each…read morepatient and cares about his patients. Dr Jircik's nurse practitioner Aaron is also extremely kind and knowledgeable. We have referred friends and family to Dr Jircik and we feel completely confident and thankful to be patients in his practice.

This doctors office is more than 5 stars. They get me in fast every time I need to be. They always…read moretalk to me with the highest respect and make sure to address every need I have. The front ladies are SOOO nice and work with you for anything you need. I could not praise this place enough. I have never once encountered someone who was not willing to go above and beyond.

Dr was very professional and communicated well. His staff…read morewas less than professional and rude as well as condescending and distant.

I was sent per my Primary Care Nurse Practitioner, Joy Keeton, to this Emergency Department and I…read moream extremely glad she did ! I had the symptoms of a Heart Attack.....Scary! Upon arrival I was taken back to a bed immediately and the nurses and doctors started rolling in. After a machine (like a sonogram ) was brought to find a vein and blood was drawn ( dark & very thick ) by an Awesome, skilled, and knowledgeable Registered Nurse " Jason G ", Seven (7) different blood lab tests were performed, a Head & Chest CT along with an EKG were done. (Given baby aspirin-love the orange flavor). Yesterday's visit turned out well or I wouldn't be typing this Review. High Five to Doctors Erik Ledig and Michael Dempsey for their concern and bedside manner. To all the nurses, especially Jason G. Thank You so much for you care ! This establishment was welcoming, clean, plenty of parking, quick, informative, and gives you information to research and read concerning your condition though they ask a lot if I had questions. This was a wake-up call for me. People must respect their body's and mind, when it's trying to tell you something with tingling in left arm, heavy painful chest, and dizziness. PAY ATTENTION and go to the ER and I highly recommend Texas Health Burleson Emergency !! Please Note: There are no photos allowed to be taken in the ER (I follow the rules) Take care and God Bless You I feeling much better today

Nobody wants to have to go to the emergency room! But if you have to, this is the best one…read morepossible. My husband had chest pains today, and my some was visiting several months ago and had to come here because his back had ceased up. I had to come with RSV about a year ago. My husband came a few years ago for the covid. Hands down the best emergency room experience every time! We did not have to wait, the staff are friendly, caring and knowledgeable!