Our service was beyond exceptional! Dr. H. Shawn Miller made fast and life saving decisions. We are…read moregrateful for his training and quick and educated decisions which ultimately saved my husband's life. The staff at the clinic are friendly, knowledgeable and very caring of their patients. They are professional with a comforting bedside manner. The clinic is not only clean and well organized it is up-to-date with a surprising amount of equipment and capabilities. Anyone who makes a decision to seek services here are making a wise decision.

I went because I was having chest pains. Doctor and nurse was nice. However they gave me aspirin,…read moresaid they couldn't find anything wrong and billed my insurance for 13k. I was only there about an hour. My portion of the bill is $900. Many items on the bill are duplicates. And $2400 for something regarding Covid screening??? Unbelievable.

I've been here for three days hospitalized for my ovarian cysts and in reality they are too good,…read morebut the best thing is the treatment of the nurses, they have made this easier I am too attentive and professional I have felt like I was at home thanks to Kausar, Sunita and karma they are too attentive they control my pain and apart from that they are aware of everything

1 STAR Absolutely…read moreterrible experience at Harris Southwest Hospital. The ER staff came across as extremely unprofessional and showed absolutely no sense of urgency or concern for patients who were waiting for help. Be prepared to spend 4+ hours in the ER just trying to get seen. There were no rooms available, and patients were left waiting with very little communication or assistance. What made the experience even worse was having to be seen and evaluated by a doctor in the waiting room rather than being taken into an actual room. When you go to an emergency room, you expect urgency, professionalism, communication, and basic patient care. Unfortunately, that was not my experience here. It felt like there was no sense of urgency and no real concern for how long patients were left waiting or what they were going through. I would not recommend this hospital to anyone looking for timely, compassionate emergency care. One star is honestly more than I feel this experience deserved.

I went in super early in the morning for server back side pain. They saw me quickly, assessed and…read morefound the problem quickly. They did have to transport me to a larger hospital but they were able to get everything done for me. I had a room waiting when I got there and my scans sent over. They were so caring and efficient which I needed.

Do NOT go here. One of those scam emergency rooms. I went for a simple xray. Not a single…read moreperson in the building other than me. When I sat in the waiting patient room for a solid hour waiting for xray results. I felt like they were running up the bill somehow by showing I stayed for an extended time. Come to find out, they are billing $8,000 for a simple xray. Doctor walked in and said I should go see an orthopedic because he sees no problem. 60 seconds and he was gone. $8,000 bill !!!!! DO NOT GO HERE !!!!!!!!

The staff at Surepoint are amazing! They truly care about their patients and wanting to help those…read morein need. Quality emergency care and quick service!!

Immediate, friendly and caring professionals have always taken care of me no matter day or night at…read moreSurepoint Emergency Medical Center - Hulen

This place is amazing, our whole family has gone for random X-rays and stitches over the years, and…read morewe have a 10/10 experience every time. I'm a nurse at Harris and have recommended it to so many coworkers - staff is warm, friendly, and everyone we've interacted with has incredible bedside manner. Doctors have all been very relaxed, knowledgeable and compassionate, and the front desk lady makes you feel like an old friend. Pricing is super reasonable and straightforward, it's been cheaper and MUCH better quality than Breeze down the street. We are always out in 20-30 minutes from when we walk in the door, and we've left feeling taken care of and listened to. I make fun of my husband because he is low key hyped to go any time there's a reason to.

I was rear ended the other day and my lower back was hurting so, I decided to get myself checked…read moreout. I decided to come here because, it was conveniently located and the reviews were good. I walked in and there was no wait in the Lobby The Receptionist was so helpful to me when I filled out the forms. The Doctor was female and she was very nice, informative and understanding. I received an extensive exam and exray. There was nothing wrong with me just a few sprains but, the pain will run it's course. So, Thankful for their honesty and thankful that the Lord watches over me.I give all glory to God.

Didn't have any long wait time, friendly and knowledgeable staff & doctor. Excellent care and…read moreoverall experience here.

When it comes to THR, I'm a bit biased, but I always try to view them from the perspective of a…read morepatient. As a patient, I really enjoyed my pre-op visit. The ladies at the check-in desk were courteous. There was a slight hiccup with the billing, and it was handled well. They forwarded the issue to the registration department, and we worked it out from there. My registration clerk did a great job. She was fully versed in what she was presenting, and she was able to clearly explain/answer the questions I had. She was efficient and left nothing unanswered. From there, I joined the nurse for the actual pre-op. I'm horrible with getting names, but my nurse was great. Again, everything was fully explained, and she addressed every question asked. Bravo to both of these ladies who assisted me; it was a great visit, and they fully prepared me for what's to come. My only note: Grade F The registration office is a bit too open, and the patient information can be heard in other rooms. They have sliding doors to close off the waiting area, but they do not have doors on the other side. Because there's no way to fully close off the rooms, they are violating HIPAA due to everything being heard in other rooms. I heard the clerk asking for the full name, DOB, verifying insurance, etc. That is not acceptable. Parking: I was in the Justin Tower; they do have valet, but I'd be leery of using it. There was so much going on around the cars, I wouldn't feel comfortable adding my car to the mix. There's plenty of parking around that tower; parking elsewhere would be a short, but brief walk.

UPDATE -- September 2026:…read more It has now been several months since my ER visit, and unfortunately the situation has only become more concerning. I went to this ER because I was experiencing severe abdominal pain and had a palpable mass. I was discharged while still in pain, without my CT findings being explained to me. The CT showed a ventral hernia -- the very type of problem I was experiencing when I came to the ER -- yet this was never discussed with me before I was sent home. Since then, I have repeatedly attempted to address what happened directly with this hospital. I have asked for help and answers multiple times, and I have received no meaningful response whatsoever. I ultimately filed a complaint with the Texas Health and Human Services Commission regarding my care. HHSC has now notified me that an onsite survey/investigation will be conducted in response to my complaint. So to be clear: this is no longer simply my personal opinion about a bad ER experience. I raised concerns through the appropriate channels, preserved my documentation, and the state has determined that the complaint warrants an onsite investigation. And despite all of that, this hospital still has not meaningfully responded to me. I continue to deal with the consequences of leaving the ER without adequate answers or a clear understanding of what was found. I only wanted someone at this hospital to take my concerns seriously and explain what happened. Instead, I have had to fight for answers while still trying to obtain appropriate medical care. Patients should not have to beg a hospital to respond when they are telling you they were discharged in pain with an important finding that was never explained to them. This update is based on months of trying to resolve the situation, extensive documentation, and now state involvement. I stand by my original review. If anything, I now have even more reason to question the care I received and the complete lack of follow-up from this hospital.

For my uninsured family, this place is a God-send. I was desperate to find a doctor that would see…read morethat I was a concerned mother in need of someone who would continue my son's prescriptions for asthma inhalers, without trying to drag me through the mud with accusations of not finding a good pulmonary doctor or applying for state welfare for medical care, mandating additional tests, talking down to me, or playing experiments with my son's care by putting him on the newest/latest drug (or even one that the Dr. got kickbacks on for prescribing). When I spoke to Dr. Samadi, it was surprisingly pleasant. He was straight forward, listened to us, expressed an interest in becoming my son's primary physician (if only I was interested), did not question me on our choice for inhaler, and spoke to both my son and I as if we were intelligent, respectable beings. My son is 13, going on 14 soon. He deserves to be treated with respect regarding his own health, and spoken to in a mature manner. I find often doctors will talk "around" the patient instead of to them, if they are a child, even if they are a teenager. Dr. Samadi did no such thing. We saw a listing of prices before we stepped into the doctor's office, and knew right up front what our expected costs would be. Since my son was having an asthma attack on the spot, during the visit, Dr. Samadi offered a steroid shot for my son, and told me the price up front as well. My husband and I ran the numbers for our finances when Dr. Samadi gave us a few moments alone to privately talk, and we found that we could afford it. As agreed, the price was exactly what we expected, and my son got immediate care. Dr. Samadi provided enough prescription for my son for two months, which gave us enough time to save up the $250 for the first of three visits for doing a thorough physical examination for my son, to make Dr. Samadi his primary physician. Usually, the Dr.'s we've seen will only give my son one month at a time, which means sometimes my son will lapse a week or two if we can't swing the hefty doctor office visit fee. And usually, the doctor is never the same at other places, so we find it hard to know that we can trust who we are dealing with. Plus, we almost always get flack for being "cash customers". He also gave us a prescription for nebulizer treatments since we let him know we have a nebulizer and use it, and in addition to his maintenance inhaler, he gave us another rescue inhaler to travel with us. He really has no idea how handy those were for us, as we had to lapse 10 days because our pay check came in 10 days after my son's maintenance inhaler run out - and we had to use those other treatments to float us through and keep my son well until we could afford to use the refill he gave us on the maintenance inhaler. Dr. Samadi impressed me greatly with his direct way of dealing with us and eased my worries of having to fight with, yet another, egotistical doctor who would treat his patient like some idiot. He did great, and is the doctor my son and I chose together to be who handles my son's asthma needs. I appreciate him and his facility. Today, we go for our first of three visits to make him my son's primary physician. When I can save enough money up, he will also become my daughter's primary physician. Thank you Trinity XpressMed and thank you dear Dr. Samadi. If you only knew what nightmares I have been through with my son and the medical system, you would know why your facility and the way you treated us means so much to us. The first day we visited you, in our distress and panic, thinking our son would wind back up in the hospital again - you have no idea how scared I was, and how incredible good I felt after we left your facility later that evening. I actually cried at the relief of finally finding a good doctor once again. You were kind, gentle, direct, respectful, and informative. I couldn't ask for a better doctor for my children.

Wish I did not chose to go here. The attending physician Ruth E. Carter does not need to be…read morepracticing. Went there for a Workman's Comp Injury and as soon as she walked in looked at my husband and asked if this injury was for assault. Did she not bother to look at the chart to familiarize herself? Insulted, and in front of our two kids as well was beyond unprofessional. I let her know I had video of the accident to help her attend to my injury -- she watches it and then asks "How did you know to take video and photos of your accident?" Well, I guess she doesn't know that most all retail stores have surveillance and um the video was of a monitor and the footage.... I didn't know to record it or take pictures, the store did... this was just an awkward weird moment when I had to realize she wasn't all there. She goes to check my ears and shoves the instrument in so hard the cover got stuck in my ear but she didn't notice, she moved on to the next ear until I told her "Wait, the cover was stuck in my other ear." Then she didn't even check the other ear. She checks my eyes but right now I have a sensitivity to light so I'm blinking a little but she grabs the bottom of my eye to pull it in annoyance and jams her finger in my eye!!! Then says "You can't open your eye? Why can't you open your eye? Okay I'll write you can't open your eye!" It took all my strength to sit there in silence. She has me lay on my back and asks me to lift my legs as high as I can. "Is this all you can lift your leg up to? I told you to lift it as high as you could, why can't you?" Okay I am in here for a concussion and a lumbar strain.... what is the deal with this woman? Then she asks me how I was hit, like was I standing or sitting... didn't she watch the video or listen to me when I told her before. Then she asks if my head hit the sidewalk? No, did you not see the footage -- she wasn't listening or paying attention to anything. She asks are you taking prescriptions? "Yes, the nurse wrote it on my chart." So she just stared at me until I pulled out my emergency room papers to which she goes to copy them. I speak to my family members and decide this is not happening, she will not be treating me because she is incompetent. I walk out to see the nurse and want to see the manager, he goes to get her and the doctor comes back very aware something is wrong. We tell her "We're waiting to see the manager." She says then "I am the manager, I'm the one in charge so you'll have to talk to me." We gathered our things to go and I see the nurse in the hallway and tell him about what she just said and he's like "No, our manager is on her way." The manager was apologetic but really?! Not being treated there by any physician! She doesn't need to be practicing and no one needs to be seen by that woman. I feel sorry for anyone who accepted her behavior and her incompetency!!!!! BE WARNED!!!!

I'm disappointed with BSW Emergency Hospital. While helping a friend deep clean a house I was…read morecleaning in kitchen cabinets. Got into rats nest (not knowing what it was) I did not put mask on and breathed this for several hours. I have several medical conditions: COPD emphysema, diabetes, polycythemia vera, high b/p, hemochromatosis, high cholesterol, and a few more. When a friend came by and told me about the Hantavirus, it scared me. I phoned primary doctor, was told to get to ER since I have lung diseases and it's critical for me to be tested asap. Went to BSW emergency hospital explained to them why I needed this test done. A blood test was done and CT scan of chest (I had a bra on with underwire, informed tech but was not ask to remove bra). That will interfere with scan. I ask RN again about Hantavirus test. Was told they can not do it at this facility, I needed to go to bigger hospital. Ok then I needed to go. But I sat there waiting. At least 3 1/2 hrs have gone by. Why am I still here wasting my time and ask to leave. Once they released me, they told me to pickup prescription from CVS 24 hour service. Which I did, ask Pharmacist what the medication was for and he stated my lungs. Then looking at my release papers, they had diagnosed me with COPD and hemochromatosis. WHAT !!! I'm the one that told them that I had these two diseases and had a lung doctor. I didn't go to the hospital for that reason but they diagnose me with that, but I already knew that. I phoned and questioned this and got the run around. Wow, what a waste of time !! They don't allow photos or recordings so I apologize for the few photos I could take. I'm sure everyone has their own opinions about this emergency hospital, but I'm just very disappointed in how I was treated. They must not truly have listened to me. I have their names but I say lesson learned... don't go back !!

Original post: I am highly disappointed by the treatment I just received or should I say, didn't…read morereceive. I will never give this place another chance. I saw the bad reviews and against my better judgment decided to go to them. Save your time and money. Worst doctor ever. Edit: I noticed on every bad review Baylor used the same default message about customer service and whatnot. What are y'all doing about it? All these people can't be saying the same thing and you guys are not handling it. What are you going to do about these common issues??? We deserve care with integrity, humility, and compassion. Where is that faith-based care we deserve? I went to Hugley, turns out I had a collapsed lung.